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September 2022 by Rashida H.
Today I brought my new puppy in for a complimentary exam which was included upon purchase of my Cane Corso via Petland. I read the reviews prior to going but still decided to give this business the benefit of a doubt. Upon arrival I was greeted by an awesome receptionist. However the nurse who was assigned to my dog was very coy and slick at the mouth. As soon as she approached my puppy he growled which was the first time he has ever done that since I brought him 6 days ago. They always say dogs and babies can sense people with bad auras. Upon pick up the nurse was very rude and nearly scolded me because the puppy growled at her as if I commanded him to do so. She continued to speak to me like a child telling me that I need to make sure he is socialized and to tell him not to growl at people. Well lady I myself am getting to know my dog after having him for only 6 days and I take Him outside to the dog park and for walks everyday since owning him. Furthermore he is not the only dog in the house and I am well aware of what to do. I never met the doctor directly and no one advised me as to when to bring him back for his follow up care. All I was told is that he is not social as if he is a child recently diagnosed with ADHD, by someone with no patience. Well let's see if you have been in a pet store since birth for the last 13 weeks how long do you think it will take you to get acclimated to a new environment with loud noises and new people in a confined space. When I advised her that he has never growled at anyone since I took ownership of him , her response was hmm as if I was lying. How unprofessional!...mind you there were people in the waiting area who he didn't growl at and a nice customer who approached him and touched him and he melted at her touch so I'm not sure what he saw in the mean nurse but he definitely didn't like her! I'm keeping T light and really holding back on my experience it's just way to much to type but I will not go back. I currently have another dog under the VCA INSURANCE and the staff at the clinic are so nice and pleasant. And I actually get to meet the doctors who provide one on one sessions while examining your pet. I WILL NOT BE GOING BACK TO THIS PLACE!!....and the nurse is a b**** I guess that's why he growled.
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July 2022 by Michael B.
Let me just start off by saying i was the owner of an actually sweet chameleon with amazing temperament. About two weeks ago my poor boy started seeming sluggish with a slight swollen right side of the jaw. It immediately seemed like a temporal gland infection so i bring him in which is initially already $70 just to be looked at and then to be told its mbd which i was given medication for but when i asked if i could still be given antibiotics just incase i was told no and to call if he worsens. Let me also note that the vitamin supplement medication was given to me in a test tube where the syringe could barley reach. Two weeks go by and i notice it has gotten worse the swelling and the sluggishness. So i call to just be told by a receptionist that she talked to the vet that i need to schedule another appointment even tho he has already been looked at and I emailed pictures of his current state where you can clearly see the infection and that his current treatment may still be the best option which clearly wasn't only to call back minutes later talking to another receptionist and to be told the vet is actually in surgery. I've called three days in a row to get no call back and told no after begging for the antibiotics he so desperately needed. Only about 2-3 staff members actually are passionate and helpful the rest are blood sucking leeches who just enforce whatever the company policy is and incapable of thinking for themselves. I highly suggest looking for a different vet as you are rolling the dice with this one. P.s i still haven't gotten a call back.
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June 2022 by Jim L.
We had a horrible experience with All Creatures that confirmed the lack of compassion, urgency, and disregard for the wellness of the pets and their families conveyed in other reviews here . A month after our puppies initial wellness checks one of them had to spend several days at Blue Pearl emergency hospital for kidney issues stemming from ingesting an anti inflammatory pill. Her kidney levels were so elevated that the initial prognosis was she would need to be put down which had our kids in tears. Thankfully that didn't happen and the Blue Pearl team provided excellent care and restored our puppy's kidney levels and functions back to normal levels before sending her home a few days later . After she was discharged from Blue Pearl the continuing care was turned over to All Creatures who completely dropped the ball on everything. Two days after discharge our dog was having complications to which they were unresponsive and completely disengaged from the severity of the condition. The day the complications began my wife left a voice message at 10am and sent a followup txt message through their portal minutes later with the details of our dog's complications and didn't get a return txt from them until 5:45pm right after she had just called them again to see when they would be responding. The advice they finally gave us after all that was to call Blue Pearl which should have been provided long before. There were other dropped balls with them leading up to this but this was the final straw for us and we got our dogs records to take to our new vet. Reading through their record notes confirmed the level of disorganization there and their complete apathy to a very serious situation that they were fully aware of. All Creatures should be embarrassed by this standard of care or if not should be out of business. I would not recommend them to anyone that places a high value on their pet's life and health.
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June 2022 by Sarah T.
PLEASE DO NOT TAKE YOUR PET TO THIS CLINIC Unfortunately my wife and I dropped both our rats (one for for a tumor removal consultation and her sister for moral support. I called multiple times before to try to have the surgery same day as the consult and first time I was told yes if there's time, second time I was told that it's not possible. So hesitantly, my wife got Tofu there at 7:30 for check in and stayed in the area until 1 waiting for her. Still not ready. They took lunch instead of taking 30 seconds to look at the large lemon sized tumor on my small rat. So I called and asked to speak to the office manager but was told she won't be in the office for a month so the doctor called back and immediately with a noticeable attitude said he was calling because of some "drama" I told him my worries about my sensitive exotics being left in a cage for 6 hours surrounded by dogs barking and how she's still not ready. Especially since my wife to sign a waiver that said they might die due to stress this was extremely concerning. With a really rude tone he said that "as we've done for you before" you're to drop off and pickup at the end of day or whenever they're able to be seen. This has never happened in the past, I would've never agreed to leave my pet there especially since she wasn't even having her surgery, and would've simply found another vet. Still upset I asked if she's been seen yet and he said "yes, I left a pet under anesthesia and checked her before calling you, at cost to the pet thats waiting for surgery" and actually said the words "come pick this THING up" I am 1000% sure he rushed to check her before calling so he could respond with "well we already did what you asked so no" when I ask for a refund for horrible services (which he did. Word for word) I'm furious and refuse to come back for her surgery. Back to square one. Upsetting because it's apparently difficult to find trustworthy vets to care for your loved one and treat them like the family that they are instead of just "things" Sincerely a PISSED OFF rat mama
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April 2022 by Ashley J.
If I could leave NEGATIVE 5 stars I would!! This place is a piece of trash. I trusted these people and boarded my puppy there for 5 days. Brought a huge bag of food and specified that he was to eat 3 times a day also paid for a bath. Picked my puppy up and guess what... no bath and no one can tell me why just excuses. Then I bring the puppy home and he's literally trying to eat the bowl. I called to the clinic to find out the last time he ate and they tell me that morning. I asked well how many meals has he been getting for him to have only eaten once that day. The girl on the phone informs me that they had only been feed my dog ONCE A DAY FOR THE PAST 5 DAYS!!! I left a huge bag of food for him to only be fed once a day!!!?? Make it make sense!! Livid is an understatement!!! I can't get answers regarding the treatment of my dog but only a "I'm sorry I wasn't the one who checked the dog in" I DONT CARE WHO CHECKED THE DOG IN. I WANT TO KNOW WHY MY DOG WAS DAMN NEAR STARVED!!! How the world this is a VET that believes it ok to only feed a puppy once a day is beyond me but Never again! And if you care about your pet you wouldn't either bc they certainly don't give a damn!
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August 2021 by Leigh M.
DO NOT BRING YOUR PETS HERE!!! They over charge and spring fees on you. When I came to drop my dog off they insisted on giving him flea and tick medicine in order to stay. On Sunday when I got my dog back he had a seizure, and then another two Friday. I called because I looked up the medication they gave him and it's known to caused seizures and they brushed me off and said it wasn't anything to do with what they gave him. They didn't care to even ask if he's ok, they just continued to be rude and argue that it wasn'ttheir fault!!! No care at all for my dogs well being whatsoever. This place disgusts me.
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July 2021 by Kaylan C.
The doctor that came to our vehicle said he was definitely unsure of what he saw on the X-rays. Unless you were there you would not know that. Also, the young woman who came to my vehicle did exactly what I stated in the first review. I am not going to allow you to come on here and deny all of these claims being made against this place. Your service is horrible, your prices are ridiculously high, and y'all have no idea what y'all are doing over there. Please have someone train your staff on better service and etiquette.
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April 2021 by Staci Cody
I love this Vet clinic and so does my BichonPoo, Cupid. They're personal and professional and they reach out via email, text and phone calls. Cupid is always excited to go in and have his appts
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March 2021 by Sofia C.
I took my bearded dragon here and they were wonderful! Provided much information and service was affordable. Will be coming here again!
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February 2021 by Russell R.
Beware all they care about is charging you fees. They do not care about your animal. After 5+ years and over $3,000 in charges this vet cancelled my dog's heart worm medication without notice and would not do anything to help. These folks were never kind or courteous but they are now downright rude and only care about charging high fees. I had to call 5 times and it still took 3 days to get a return call (which they then called the wrong number). Because of this I had to take my dog to an emergency hospital to get a test to get a prescription in time for the medication to not lapse in protection. It is very telling that the weekend emergency animal hospital visit cost was less than half the cost of seeing All Creatures on a weekday.
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February 2021 by Janet Williams
They scratch Petlands back, Petland scratches thier back. Will never go to either again
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December 2020 by Aubrey P.
This place deserves 0 stars. We brought our 2 brand new puppies here for their first check up and the vet was extremely rude and patronizing. They had been throwing up and having diarrhea so we told him this. He down played their sickness and made degrading comments towards us for being so concerned. WELL turns out they both have parvo which is extremely dangerous. As we asked more questions, he began mimicking us and saying we were being dramatic. Do not go here.
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October 2020 by Bunny N.
This place ripped me off. First visit. They said my bunny needed her teeth filed down. Doctor who does that isn't in. Made a second appt a couple weeks later. Then they say oh we don't do surgeries on weekends. we only do surgeries Monday through Thursday. you need to make yet another appointment. Why didn't they tell me when I made the appointment? Cause every appointment they make $65 doctors exam $. Also. Initially quoted $235. Then they say it's $440 because they need to take X-rays. Why?! Because it's $205 just for bunny teeth X-rays. When they're just filing down her teeth. Shady tricking me into wasting my time, energy, money to make as much money as possible. 40 min drive for me to go each time. Don't go!
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October 2020 by Lindsay T.
All of the staff was wonderful with my momma pig. I was so nervous to spay Piggy pudding, but you guys made the process great! They were extremely clear with price and check up communication. I cannot thank you enough for taking wonderful care of my pig.
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July 2020 by Amber P.
My dog has been coming here since birth. She has had a hernia surgery here, been spayed here and had her annual check ups. We should have stopped coming when we learned they never let you in an exam room with your pet, or maybe when they left stitches inside our dogs abdomen and they had to remove them after we complained, only to deny they performed a second procedure, and refused to take any blame. Today though, they tried to charge us $511 (our biggest bill to date) for my dog's annual vaccines. By comparison, Petco charges $79.00 for the same service. Instead, this company tried to up sell us without any warning or notification, and added a bunch of unnecessary services, when we specifically made an appointment for annual shots and a nail trim. The girl Assigned to us was rude, unhelpful, unapologetic, and we will never be back. You've been warned people!On top the that, every time I've ever been in there (which was many times) it smelled very strongly of pee.
