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December 2023 by carolyn keane
poor experience last 2 visits!! Staff (guy with comb in hair) has no customer service skills . Will not return.
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November 2023 by K D
If I could give no stars I would. I called this location (11/19/23 10am)for help with my battery within warranty and immediately I get the impression the person doesn’t want to really help me. I decide against my better judgment to visit this location anyway. The customer service was nonchalant/snarky. The person tells me if I’m looking to “cash in “ on my warranty my battery needed to be left over night and charged because I never charged my battery outside of the car to keep up regular maintenance (I do know about cars, you’d only need toDo such things if you have not driven the car in a very long time otherwise that’s what the alternator is for). I said I’ve never heard of such procedures (but was willing to leave the battery) he got snarky and said normally people bring the battery in not attached to the car . (This is my only means of transportation so I had no way of doing that. ) he also almost damaged my car trying to yank on the housing of the + side of the battery soThat he could read the instead of listening to me when I told him how to lose and take it off. I didn’t care for that. Finally when he took off the cover correctly he didn’t run the battery test correctly, got snarky again and told me this wasn’t a car shop it’s a battery shop. At this point I was done the unnecessary snarky nonchalant attitude for no reason and the lack of customer and knowledge was too much . I finally just went to the batteries plus location where I originally purchased the battery. Not only did I receive top of the line customer service, I was in and out WITH A REPLACEMENT BATTERY in under 10min.
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November 2023 by Jacqueline Toczko
Brought my husbands car here for a much needed new battery. Jennifer took care of me and she was not only friendly but very efficient. Highly recommend!
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November 2023 by Dino Favara Sr
Neil did a great job in taking care of my daughters car by re-keying a key programing a new fob for her vehicle.
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November 2023 by 1225 Ridgefield
Neil was very helpful, got my car keys programmed perfectly!
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June 2023 by Kevin C.
I came here with a bag of a small amount of various batteries with the environmentally conscious idea of recycling all of them.Parking was easy to find in the free parking lot that is shared by all of the neighboring businesses. I parked in one of the many available spaces at the end of the row of stores close to where Batteries Plus is located.I entered the clean and organized looking store, but didn't see any employees. I saw the counter towards the back half of the space, took a few steps forward and heard a voice from the back call out, "Welcome to Batteries Plus. We'll be right with you." I love great customer service, and this was a great way for an employee to greet a customer!I waited less than a minute before an employee came out to me, on my side of the counter. I told him that I wanted to recycle batteries, but I wasn't sure which batteries were recyclable, and held my used plastic shopping bag open for him, like I was trick-or-treating. The employee didn't look me in the eyes, but pulled out two of the batteries from the bag and put them on the counter, each time saying, "We can recycle this one." Then, while intermittently looking at me and looking away, the employee told me that the rest of the items were alkaline batteries and that I could just throw them away myself because it was safe to do so, picked up the two batteries he picked out of my bag and started stepping back, away from me.Uh, ok. Thanks for the information and non-offer of throwing the bag away for me.This store looked like it could adequately handle all of your battery needs, but I didn't stick around to look at any of the batteries or their prices. I walked out the door and threw the bag away into the first trash can that I saw in front of a nearby store.
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April 2023 by MaryAnna H.
What a great store, so neat and organized. Great Manager and Staff that quickly fixed what I needed done, and all at a very reasonable price! Can't be beat! A great experience and great service. Thank you Batteries Plus in Dunwoody, you're the best!
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April 2023 by Donna Hall
Josh is amazing! I took 5 iPads to him to fix! Not only did he fix them but he was the nicest guy! Very professional and knowledgeable! I will go out of my way to refer this location and Josh! The store was clean organized!
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February 2023 by dave meldrum
Today I had an amazing experience with David Wilson. My cell phone battery died. He replaced it while I had lunch down the street. It’s an older phone but he checked it and assured me that it was in good shape. I appreciated his business honesty and talent. It’s rare that this type of employee still is in business in this day and age. Thanks, David!
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January 2023 by Michelle Muransky
I went in this morning for a watch battery for my everyday watch. The level of customer service is exceptional and the individual attention is hard to come by these days. They have extremely competitive pricing and will also change the batteries on high-end watches that most places won't touch. If you have any watch battery needs, this is THE PLACE to go.
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October 2022 by Jordan Schmits
David was very friendly and was very helpful. Took him less than 10 mins to install and get me on my way. Highly recommend.
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October 2022 by Don Schiff
David was very professional. I got a new key fob for my car. He ordered it and configured it. Thanks.
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October 2022 by M (Shell)
Went to batteries plus in dunwoody to replace a dead battery. The salesperson was awesome and provided excellent customer service.
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October 2022 by Melody
I feel like i could cut and paste Mike Cole's review from 3 weeks ago. same story. my battery died. called Batteries Plus and David Wilson answered. He confirmed that he had my battery in stock & even offered help if i was having trouble getting the battery to start up when my neighbor gave me a jump. i came into the store stressed beyond belief. David was so calm. he tested my battery. said it was so low, there was hardly a reading. installed a new battery for me in 5 minutes or so. He was so pleasant, professional and knowledgeable. i couldn't have asked for more. As Mike Cole said, if i could give him 10 stars, i would too!
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September 2022 by Gloria Beasley
This location recently open and I was visiting the Publix’s. I was told our car had bad battery and dealership quote was not what we wanted to hear. We also got another quote which was better than dealer quote. Well, after stopping in and speaking with David, he quoted me the a better quality battery, same warranty but still cheaper. I advise anyone that needs a new battery, especially before the weather gets colder, go to Battery Plus! You will get great deal
