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January 2024 by Rae Beckham
Terrible customer service. Made the drop off process terrible.
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January 2024 by Raven Bankston
Racial discrimination!!!! The people who run this store and Uhaul place are rude, and racist unprofessional just nasty individuals in general this person refused to rent me a truck after she tried to argue with me for absolutely no reason obviously race played a part. STAY FAR AWAY !!!
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December 2023 by Elizabeth Wathen
The Uhaul authorized dealer was not polite. When I inquired about the extra charge , he raised his voice and was rude. The checkout process was slow. When I asked him to lower his voice, he refused and got even rude. Do not go to this location. He also tried to accuse me of not returning the gas tank on F. These locations need close monitoring by U-Haul. Be nice to paying customers!!!!!
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October 2023 by Rice R.
I had to cancel my reservation because the people at this store are rude and racist. When I walked into the store the person didn't acknowledge me at all. I then waited by the U-Haul counter and a white person walked in and they were greater and helped immediately.
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September 2023 by srikanth s
Through the system was out for some time that Friday, the lady over there tried her best to help giving me the vehicle I requested for.
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August 2023 by Ms Gee
Horrible customer service. I called intending to be a new customer but the lady that answered was so rude and unprofessional, I aborted the conversation. Decided to go elsewhere and patronize a more deserving business.
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August 2023 by Gypsy Jane
Terrible, avoid this one and go to the one on northeast expressway instead.
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March 2023 by Cesar P.
Terrible location. They accept reservations and then tell you they have nothing for you when you arrive. Then they blame you because youre unwilling to go to other locations
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January 2023 by Tyler Young
I booked online. 30 minutes after my pick-up time, I finally got the keys but just cancelled the truck because they gave me keys to one that was blocked in by many others. Waste of time
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November 2022 by Diswaisha Lightsey
The women that work at this location is very rude and hates her life/job very much! I honestly would recommended others to take their hard earned money elsewhere!
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July 2022 by Cameron Lay
Booked a truck. Had a 9am pick up, but was not told it was a specific reservation. When I arrived they let me know my truck had been given away. No phone call was provided. No refund offered. Service was terrible
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July 2022 by Robb W.
Rented a truck to move daughter from Thomasville, GA to Jacksonville, FL. Truck was clean and ran well; even on I-10.
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June 2022 by Andre Hames
Truck was in fine condition. Front left tire said low pressure. Added air and dash alert didn’t go away. Guessing needs maintenance check on sensor.Reason for poor rating is simple: very rude. When I booked, I picked up a day later, assuming I’d be charged for that missed day which was fine. When I arrived I was told it’s automatically canceled so it’s a new reservation. Also fine. Then I was given a 5 minute lecture about “how lucky” I was for her to be able to rent the truck to me…and not in a friendly way. I rented the truck while mine was in the shop for 3 days. Shop called and said my truck wouldn’t be ready until Monday afternoon. On the phone with the lady of this U-Haul, couldn’t finish a quarter of a question before she cut me off and spoke over me. Extremely rude and for no reason. Understood that other rentals prevented me from extending mine, no problem and totally get it…but no need to treat people that way.Expect someone who must really not like their job or simply not have the right mindset about business and people. Selling goods or services is not a favor, it’s business. And regardless, business, personal, favor, whatever…always have the choice to be respectful and kind. I never leave reviews, but this person is in desperate need of a wake up call or perhaps a change in life/profession.
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June 2022 by Salik D.
This place is f****** RACIST ! There's an Indonesian piece of s*** that works there sitting by the table in the front that claims he isn't' the owner. They're very unhelpful and have no customer service . Ill never rent from there again and I also have my attorneys reaching out to UHAUL at the corporate level.. it's not even an ACTUAL UHAUL facility
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February 2022 by Sumanta Bardhan
Don't go !!!. Have already written review on Uhaul feedback.. same goes here. pathetic.. the owner was simply lying to me not ready to give me truck for complete 2 days. finally got the booking confirmed by calling customer care. Be aware.. fraud..
