-
November 2023 by Aisha J.
Went to this location and some things were in stock that we needed and some were not. This location is just okay, nothing spectacular about the customer service or items.
-
September 2023 by Glenda B.
I purchased a membership here because they had a special for $20. I saw it in Instagram thinking it was a joke but it was the real deal.I went to the store on a Sunday morning. Customer Service advised they didn't have something to make the membership card but that it was also located in the app. OkI used a mobile cart and rode around the store. It seemed like the store was smaller than I remembered it in the past. BJ's does not compare to Costco or Sam's but it has what I need. I found some great deals in there that day. I even used the self checkout with no issues
-
August 2023 by Sam C.
Terrible. Very unprofessional always. It's sad these young people have such attitudes and very rude to everyone. They should fire everyone in the building and start from scratch. I hate going to this place. It's like a bunch of kids running around a home with no adult supervision. Anytime you order delivery it's wrong and time you order outside pickup it's wrong. Then when you go in the customer service they basically curse you out.
-
July 2023 by Adriel J.
Not renewing my membership. Taking my business to Costco. Had a very rude staff interaction in the Tire Dept. I've be going there for close to 20 years. Done!
-
July 2023 by Micana G.
Thank you Amere and Justin for helping us out and going above and beyond to get a product we really needed from the top shelf! A+ service! They could've just said no we can't get it, but they found a way!
-
July 2023 by Benita H.
Good variety of items. Check out was fast. Adequate parking. Prices are fair. Plenty of team members that were visible.
-
July 2023 by Walter A.
Great experience with the Optical section at BJ's , Camp Creek. Chris was a consumate professional and above expectations, sharing information on my best options. Great service!
-
June 2023 by Jason J.
A typical day at BJS. No matter the day. No matter the time. I came to do a little shopping hoping THIS time the line wouldnt extend all the way toward the back of the store; I was wrong.
-
May 2023 by Lewis Arts
Low class and roguish. I don't recommend anyone come here for tire service. They are a complete waste of your time. Their hours are listed as opening at 9a.m., online and on the door, however upon arrive I was informed that they don't open until 1p.m. This is pure foolishness. Why aren't you open during normal business hours or update the hours listed? I could've saved gas and went somewhere else.
-
January 2023 by Treana A.
I never have a problem when I come in! Staff is always friendly and willing to help. I find exactly what I need and in stock. Love the scan/pay option so don't have to stand in line if there is one. Today I did a pick up order and it was ready before time and when I got there came out quickly. Only thing I don't care for is the lack of direction at the gas pumps but that's not Bj just crazy drivers.
-
January 2023 by Jessica R S.
Staff is unfriendly. They do not try and help customers and are very rude. Store is dirty.
-
November 2022 by Diana Lady-Cooley
Poor customer service and they don’t follow through as said on the phone, I’m very disappointed and will not be renewing my membership! I’ve waited over 2 weeks for my refund and I called again today to find out it was never completed and therefore rejected. So as a customer service I get to wait once again and pray that this agent knows what he’s doing.
-
September 2022 by Bob E.
This location has far less products than the clubs that I've shopped in the Boston area. The customer service is far below expected standards. There are a few employees who are friendly and helpful but there are far more who are rude and lazy. When checking out its worth waiting for a cashier. If you have an issue at self checkout it usually takes too long for assistance. Some of the employees covering will actually ignore the flashing light until you call them over. Yesterday I don't know where the person covering self checkout was. I had a problem with an item not ringing up and it locked the register until I got help. When someone finally showed up I had to have them void my frozen foods as they had been sitting there for over 15 minutes. I have had enough poor experiences in this location to consider canceling my membership. But I will probably keep it just for the gas station.
-
August 2022 by Patrick Shevlin
I was ready to buy new sets of tires for two separate cars online, but after reading the reviews here I felt I should call. I was told that it will take 4-5 days for my tires to be installed. No thanks, I’ll go somewhere else.
-
July 2022 by Tina J.
Stay away from this store. It is very unprofessional and it's staff steals. I left my wallet there and long story short the cashier "MOST" likely took it but the store is not revealing what the video shows and is not tell me either. This makes me believe they are covering up the thief. The Surveillance manager "Star" kept saying she would call me back but I've been going to this store for 3 days trying to get this done and keep getting a run around. They have the date and time stamp of me being there, so what is the issue? So beware of this store and hold on to your belongs because they will get stolen.