-
February 2024 by Desmond C.
Caley and Tae are highly unprofessional and could use coaching and counseling imminently! I purchased a lawn mower online on 2/26/24, subsequently I received confirmation the it was ready for pick up. I arrived at the store only to be greeted by Caley at the register with a suspicion of pilferage demeanor and redundancy, while I'd given him the pertinent information to pick up the item. He paged Tae from on-line purchase and although I immediately gave her the order, before she entered the # in her hand held device, she proclaimed she didn't recalled the order. This level of customer service is below par rude, demeaning and insulting to customers patronizing your business and intolerant. I'll keep this in mind while I return to Home Depot and Ace Hardware for future purchases!
-
February 2024 by Delores S Rosser
Nice !!
-
February 2024 by Anthony Cater
Great ??
-
February 2024 by Jerry C.
I've always considered myself a loyal Lowe's customer, trusting them for various home improvement needs over the years. However, my recent online purchase of a gas range for my new house turned into an unexpectedly disappointing ordeal, shaking my confidence in their service. The root of the problem began with my mistake of ordering the wrong model of gas range online. Realizing my error, I assumed that the process to exchange it for the right one would be simple, especially given the convenience usually associated with online shopping and the positive past experiences I've had with Lowe's. Unfortunately, the situation quickly deteriorated. Attempting to initiate the exchange process was bewilderingly difficult. My efforts to contact customer service for assistance were met with a maze of automated responses and unreturned calls. It felt as though each department I was transferred to had less of an idea of how to help than the last. This lack of effective communication and resolution has left me in a lurch, with my money taken and no gas range delivered. The impact of this on my daily life has been significant, leaving my family and me without a crucial appliance and no clear timeline on when, or if, the situation will be resolved. The entire experience has been a stark departure from the efficient, customer-focused service I had come to expect from Lowe's, especially in the online shopping realm. The difficulty in resolving what should have been a straightforward exchange has not only caused unnecessary stress but has also left me questioning the reliability of Lowe's online purchase system. I am sharing this experience in hopes that it prompts Lowe's to reevaluate and improve their online customer service and exchange processes. It's disheartening to see how an error on my part led to such a prolonged and unresolved issue, highlighting a significant gap in customer support. No loyal customer--or any customer, for that matter--should have to face such hurdles for a simple product exchange. I hope my experience serves as a wake-up call for Lowe's to reassess and improve their customer service processes. No customer should have to endure what I have gone through simply to exchange a product. It's a stark reminder that even the most loyal customers can be left feeling undervalued and ignored.
-
February 2024 by Edward Babalola
Find some good deals in the store, secure area
-
January 2024 by Wayne Whitesides
This could be the worst Lowe’s anywhere and has been for some time. They are never stocked properly. Everything is disorganized to the point it’s almost impossible to find what you need. Customer service is basically non-existent. It’s frustrating when your closest Lowe’s is garbage
-
January 2024 by Shannell Brown
Customer service is horrible. The sales attendants stand around and talk to each other rather than helping customers. They don’t bother to show customers where to find items. Instead they provide possible locations which are often wrong. They have very limited knowledge of the products show no concern for providing quality service. It’s seems as if they lack proper training and supervision.
-
January 2024 by Michael Staley
Customer service is suspect.
-
January 2024 by Shanda Clemmons
I have shopped at Lowe's for years, and I have previously enjoyed shopping there. However lately, it's obvious they are not hiring enough people to help customers. I had a worker to make two announcements of my needing help. A third attempt had me walking to the front of the store only to be told by a manager that he would come and help me, which did not happen. I stood in the dept I needed help and called the store and told them I was in aisle 45 waiting for help. This is an ongoing problem with Lowe's. No one to help and when you do get someone, they do not appear qualified to assist in any way. You HAVE GOT TO DO BETTER in order to keep my business or else it's off to the orange store I go!!!
-
January 2024 by Chris Stafford
Helpful
-
January 2024 by Willie Richardson
The staff was knowledgeable.
-
January 2024 by teddy lopez
Terrrible lot burocracy
-
January 2024 by Requis Johnson
i love this home depot, i have dementia and im 94 years old and this spot is the best, i comie here everydaye and i sleep in the bathroom
-
January 2024 by Roy Patterson
Short on help,!!
-
January 2024 by Carolyn Dabney
Nice place to shop for your home and business to make repairs
