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June 2025 by Carl Ferro
Awsome customer service and support
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January 2025 by Deb Payne
I got a couch and loveseat from toccoa Aaron's. He had a small tire on the right arm of the chair but when they delivered it the arm on the left side was broke on the couch and the arm on the right side of the love seat was broke. The delivery guy tried to call the general manager. Zane and he did not answer the phone so The delivery guy said I will tell him when I get back to the office and have him call you that never happened. A month later I contacted him and told him the arms was broke on it. I got the extra insurance to pay for this couch which was $11.99 a month. He told me the small hole in the couch was already there. I said okay but The arm on the couch is broke and the arm on the loveseat is broke. He told me that he would not replace it because it was delivered like that and it was like that in the store
Fast forward to January 28th 2025. The delivery guys came and got it because I called in and told him to they told me they'd never heard Zane talk to a customer like this and they were sure he would fix it if I wanted him to when they got back to the office. Zane calls me and tells me we have never had a conversation about this couch or loveseat. I said yes we have so he proceeds to scream at me that he could have fixed that. If I would have just told him that is not what he said. I have witnesses so I will not be taking this couch back and I will not tolerate him screaming at me
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January 2025 by Santana Haynes
Where do I begin? I have had several accounts with Aaron's and honestly I'll continue my business with them. I love the flexibility in options on how to pay and how cheaper they're compared to other rent to own places. Now let's get to my overall review of the toccoa store. Zane absolutely rocks! I transferred from the Hartwell store due to a few issues and man did he deliver!!! I had been asking if they would match the sell they were having on something I already been paying on since I've paid off a few accounts and always make payments on time. The other location declined, however Zane went above and beyond to help me!!! I would ABSOLUTELY recommend this store to anyone. The customer service is phenomenal and I've had no issues with any electronics or furniture I've gotten from there. 10 out of 10 in my book.
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July 2024 by Damion Swindle
Spoke with Zane before I showed up. Very professional. Got there and let me tell you customer service is as important to them as me. Great people and great experience. These people need a raise. I believe good service should be rewarded.
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June 2024 by DeepMindUnravelled
Buyer BEWARE! The store manager is a sassy unprofessional crook. I'll never, ever return again. Not even a week with the product in my home and it's basically a lemon. Andre and his crew don't give a hoot what they're selling as long as they're selling. They don't have the buyers interest at heart and reminds me of sharks. The new management up there is a nightmare. I'm grateful I was able to tear up my agreement unscathed. I took a small load but I'd rather that than to be tied to them for months. I wish a lot of stuff on Andre on how he treated me. I mean, hanging up on me, not prioritizing my my needs, avoiding me and so on and so on! I hope they home from that position. He don't deserve to be in the presence of hard working people when he's as disrespectful as he is.
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May 2024 by Felicity Seymour
10/10 good experience. Rebert and Zane had excellent customer service, they did their absolute best to help us get a lawn mower, i will definitely be back!
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February 2024 by Vickie Kent
This is the best washer and dryer I ever had . The employees are awesome and I will buy my next living room set there.
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February 2024 by Mary Brock
Wanna give a huge thanks to the manager Andre in Toccoa Ga for delivering our furniture after hours. He was amazing for making everything right for us will definitely be going back
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January 2024 by Chadija Martin
Andre has great customer service skills! He was very nice and he always help me with everything I need.
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January 2024 by Adam Rudeseal
I came in at Christmas time and bought a ps5 for my daughters and Andra was such a delight! He was up to par on everything and has been more than available for any of my questions and arrangements! Amazing Customer Service and I will continue to do business with him!
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December 2023 by Lee Dominguez
The girl was awesome
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August 2023 by Sharon Gazaway
They are selling used busted up nasty furniture.
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June 2023 by Joy Payne
Horrible I wish I could get something different. Started with home visits when I just got the stuff and made the first payment. Now they say they are going to take my stuff and calling and calling and coming to my home and calling my work even though I have told them when they were going to get their payment. Horrible harassing people. I know I am late but dang it's not going to change in a couple of hours. They have been doing this the whole time whether I make the payment or not. Makes me not want to pay them but go somewhere else
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June 2023 by Andrew
If I could give zero stars I would. They sent me a Xbox home that had roaches in the box and a filthy controller! The system had roaches inside of it and Won’t work.Andre is disrespectful and rude. He refused to cancel my lease because his manager wasn’t there. Mary was nice.
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March 2023 by Corey Heard
Excellent service and a great staff! Everything was well explained and I highly recommend everyone to stop by a check them out
