“Valley Propane has been supplying our propane for years, and this past week they went far beyond what anyone could reasonably expect.
After hours, during a winter storm, we noticed a red warning light on our generator shortly after a propane refill. The generator was not sold or installed by Valley Propane, but we were understandably concerned and unsure what to do. I left a message, and the owner called back right away.
He patiently walked us through how to reset the system step by step. Communication wasn’t easy — my husband has hearing challenges and I was relaying instructions — but he was calm, kind, and never rushed us. He treated the situation as if it mattered, because it did.
A few days later, he called again just to make sure everything was still running properly.
That level of follow-up and care is rare. He didn’t have to help — it wasn’t his equipment — but he did anyway, and it made all the difference during a stressful winter week.
Family-owned since 1998, and it shows. If you want a propane company that truly looks out for its customers, Valley Propane is it. Helyn”
Propane
Propane
“Valley Propane has been supplying our propane for years, and this past week they went far beyond what anyone could reasonably expect.
After hours, during a winter storm, we noticed a red warning light on our generator shortly after a propane refill. The generator was not sold or installed by Valley Propane, but we were understandably concerned and unsure what to do. I left a message, and the owner called back right away.
He patiently walked us through how to reset the system step by step. Communication wasn’t easy — my husband has hearing challenges and I was relaying instructions — but he was calm, kind, and never rushed us. He treated the situation as if it mattered, because it did.
A few days later, he called again just to make sure everything was still running properly.
That level of follow-up and care is rare. He didn’t have to help — it wasn’t his equipment — but he did anyway, and it made all the difference during a stressful winter week.
Family-owned since 1998, and it shows. If you want a propane company that truly looks out for its customers, Valley Propane is it.
Helyn”