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March 2024 by Adam Buchanan
The folks at Cellular Sales know what they're doing. They're always so kind, helpful, and knowledgeable. They also are willing to go above and beyond for you unlike OTHER Verizon affiliates. Holler at Will, he'll hook you up!
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December 2023 by Ousten Singh
I live in town. I wish I can give this verizon store a higher score. I'm not upset but am extremely dissatisfied. I've been here multiple times. The equipment in this store needs an upgrade its old and faulty. The computer couldn't allow the poorly trained individuals to look into my issue. The rep working told me it'll be 10 mins for the computer to reboot so that he may look into it. I ended up waiting for an hour entirely. I honestly don't care about the hour wait, it was the fact that after waiting an hour, the representative basically said there's nothing he can do. I was stranded with no phone due to Sim card issues. I couldnt verify my info for further assistance because verification is all through text. How can you verify information without text? So basically this Elberton location don't really care unless you're buying or replacing. I called customer service through the app after driving 30mins back home to use a friends phone and they were more helpful over the phone than this inperson location. I'm glad to say my Verizon store is the Athens location. They have better customer service and the location doesn't look like "Verizons" neglected adopted child.An update. Just got done with Athens Verizon. My phone was not broken like how the Elberton Location said it was. They were trying to get me to get another phone I assume. And to the Sales rep helping me this morning "he switched my phone to E-sim". Come get your training from Athens because it definitely was not the motherboard like how you persisted it was.Athens location all the way and they are a corporate store so they have better care.
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July 2023 by T. Eberhardt
WILL HALLMAN helped me through my Verizon switch over and let me tell you he was Awesome to work with it! Great customer service! The best around! Always professional and willing to help with any problems or issues I have. Definitely my go to guy!!! Made everything easy with no hassle!
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June 2023 by Connie Dixon
Very helpful young man!! I believe his name was Elder!!! He was very patient with us!!
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May 2023 by Kisha Robinson
I am beyond grateful and excited about the service I got today. My last time here was horrible. I got an upgrade and had to come back to try to resolve an issue that never got fixed until today. On 4:19/2023 my daughter and I came in for her upgrade and we was met with nothing but excellent professional customer service. Robert K is the best salesman at the Elberton Verizon Store. He worked with my daughter and I to get the best plan and upgrade she wanted. Robert thank you so much for your excellent service. Your polite knowledge of your job along with your above and beyond service made my trip worthwhile. I must say you even worked with us after hour to satisfy us. I am so grateful for having Robert as our salesman. Thank you so much. Exceptional service!! Robert continue to provide excellent customer service!! Thank you!!
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May 2023 by Lynda Rucker
Robert was so helpful. He helped my mother and I sort out some longstanding issues with her account and really went above and beyond to help us out. We were so grateful for his assistance!
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May 2023 by Lynn Johnson
I would like to say I , in all my years at Verizon there has been good customer support..but never like my experience with Robert Key..My aunt and I visited him on two different accounts..He gave everything within him to help and make sure we were completely satisfied with our new phones..Our phones were not even that expensive but he gave 100% like it was one of the most expensive..Anybody who has an experience with Robert will walk away with a great feeling with his upbeat personality to everyone he encounters..GOD Bless..Thank you Robert..and Verizon..
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April 2023 by Roxanne Simmons
Robert key Very good employee excellent details helped us out very well with all the questions we asked and what problems we had with our phones and I’m very proud to say that we will keep doing business with the store.
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April 2023 by Dyan Lorenz
I don't even have Verizon service but I needed a car charger for my Google phone which is apparently very difficult to find. Gary helped me, my car charger is FAST and I can now Door Dash all day into the night. Thanks Gary in Elberton!!
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March 2023 by marilyn bell
Robert provided outstanding assistance.He answered all of our questions and made sure we were pleased with the purchases before we left the store. Couldn’t be more happy with our new phones.
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March 2023 by Time Toys
Robert was an excellent help with new purchases & data transfer. 10/10 recommend.
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March 2023 by BrandonAKA MOG
I have had nothing but positive experiences at this establishment. Today experience topped them all. Elder made the experience the best it could have been. He is a very knowledgeable worker who goes above and beyond to help you anyway he can. Keep up the great work Elder!!
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March 2023 by Sherry Ethridge
I couldn’t have ask for a representative to help me with my purchase. He was very kind, caring, considerate. He knew exactly what to do and I would recommend them to any of my friends and family. Will thank you for your help and such excellent service.
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March 2023 by Ben Tran
Gary has been very patient and very helpful with us. I can’t think of a better person. My co-worker had his phone in Spanish and yet he made it happened . Soooooo nice and patient.
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March 2023 by Dusty Smith
I've been a Verizon customer since the beginning of time. Always had adequate customer service but nothing to stand on the roof and shout about. But, let me tell you, I met Robert K in Elberton and I want to stand on the highest mountain and shout across the reaches about the excellent customer service I received. He went above and beyond - not only in explanations and follow through a but he hooked me up with some of the most astounding plans for both phone AND an exceptional internet unparalleled by anything I have ever experienced! It wasn't time to upgrade my phone yet, but he found a deal that payed off my old phone and set me up with a new phone at HALF the price. I came away with so many deals that he let me in on yet came out owing so much less after ditching old phone and Internet. He was always looking to honestly help me. What an awesome individual!! So, here I am-standing in the highest mountain shouting it out-Robert K- you are awesome as what a pleasure it was and will always be working with you as my agent!!!!!!!!!!!
