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“I have happily been a member of Family First since 2012. I have always received great service and typically use FFCU for my loan needs. I recently leased a vehicle, which I regret, and tried to get out of the lease early on. I worked with Ms. Yolanda and she provided support and guidance. I listened to her recommendations and followed up a year later. Ms. Yolanda was still ready to support. I was able to buy out my lease with a cheaper monthly payment. We communicated via email and I went to the office to sign papers. The process was quick and easy with Ms. Yolanda communicating quickly and consistently throughout. Quick thanks to Ms. Kim for her kindness and support also. I recommend FFCU for your banking needs.”
“Received quality customer service however it is a bank and can take a little time depending on needs. Kaya was a Great help!
The building itself needs to be updated. It absolutely needs a more modern look and better lighting.
I'm a new member as of today, so TBD about service going forward.”
“Superb service by Jazzlynn & Leslie.
I opened new account and I was assisted perfectly by both. My sincere gratitude to Jazzlyn and Leslie. The Peach Tree location excels in all services.,
Diana Korsak”
“Antwonette was truly outstanding. After spending over a week speaking with several different banks and representatives about a very challenging situation, I was honestly feeling frustrated, discouraged, and unheard. Many of the people I spoke with were dismissive, impatient, or simply unwilling to take the time to understand the issue.
Antwonette completely changed that experience for me.
She was patient, professional, kind, and incredibly helpful from the very beginning. She actually listened — not just to respond, but to understand. She allowed me to explain the situation fully, asked the right questions, and was the only person who took the time to identify the best solution. Her customer service was exceptional, and she handled everything with such grace, empathy, and competence.
She was truly a godsend during a stressful situation. Antwonette represents exactly what excellent customer service should look like, and she deserves to be recognized for going above and beyond. I am very grateful for her help and cannot speak highly enough of her.”
“My mom went to renew CD's. The banking professional was so nice and knowledgeable about what she needed. She got great rates and we were in and out in no time. Great experience!!! ???”
“I'll like to give kudos to Tamia...aka Mia , for being so professional at her job. I felt so comfortable sitting in front of her...thank for your calm spirit, it help me to relax!”
“Shout out to one of the best customer service rep CULS has, Gordon! He took his time to help me navigate through the website and to set up my payments after unfortnate events happenedwith my debit card, he was so kind that he took my payment by phone and waive the fee because he understood what happened with my card and so I wouldn't feel so frazzled. Very knowledgeable of what I had to do and where I had to go on the portal. Thank you again Gordon, many blessings to you always.”
8:30AM - 4:30PM
285 Center Pointe Parkway, Stockbridge
Credit Unions
“I've been with Delta Community Bank for several years and has never had any problems. The people are so nice and most.of all willl lisen to any problems you want to discuss about your financial situation. It's so much better than banks to me.”
“Absolutely love the staff at the Panola location. Rodneisha was relatable, knowledgeable & kind, she found a way to connect quickly & authentically while also educating me. Shoutout to her manager Kim, she’s a GEM ?”
9AM - 4:30PM
3900 Crown Rd SE, Atlanta
Credit Unions
“I've been a member of the Atlanta postal credit union for over 25 years now and have received nothing but Profesional service, knowledgeable and polite service, from car loans to simple phone conversation”
“The branch inside of Grady Health System is small but the service is always great. Located in the 2nd floor to the right.There's an ATM in the wall and it's always available.Check my pics and video for more info”
“I'm a new member of Center Parc credit union and I've been assisted by Shennice Joseph and she a great help with guiding me to become a model account holder with Center Parc credit union!!”
“I like Navy Federal credit Union professional phone people. I don't like when they get busy in an automated service sucks but talking to the real people they're really nice understanding and suggest some products if you're trying to improve your credit especially if you want a credit card that gives you rewards back I had a representative I had it represented to to suggest changing my car to another card that would give me rewards and so forth it is working I've had $20 to put towards my credit card for what I've been spending so give them a try.”
8:30AM - 4:30PM
5006 Mt Zion Pkwy, Stockbridge
Credit Unions
“I was helped by Brianna V., she was very knowledgeable, polite, and quick with explaining to me the details of opening a CD. I was delighted with her support and expertise. I would recommend this location to anyone!”
“I want to give a shout out to Tiffany. She took care of my Dad today and she was very sweet, kind and helpful. Even the greeter was friendly and said hello when we walked in. It was busy and everyone was still pretty calm. Thank you all for a wonderful experience.”
“These folks are friendly and so far no complaints! Having a relationship with a credit union never hurts so go for it. *this location is on Ft McPherson so be prepared to stop at the entrance gate as it is on base.”
“Quick tellers and a great location. If your a Georgias Own credit union member like me make sure to call Georgias Own to authorize access. Then you’ll be able to drive to Atlanta Postal and withdraw money because it’s a shared branch.”
“Wait times can be long but these folks go above and beyond to help you. Worth the wait! Jennifer Griffin really pulled through for us in a pinch and we will eternally be grateful.”
“I had a great experience with opening an account with this branch. The branch manager Andre was accommodating and provided excellent customer service. He answered all of my questions and he was very polite. The funny thing about the whole experience is that I found out that he was the branch manager at the end of our interaction. During our entire process, he was training a teller and she was just as nice. I look forward to working with this location for my future banking needs.”
“Great service and beautiful facility. Been with this credit union ever since it was called Georgia Federal Credit Union, back since I was a boy. They were patient with our family as we started all 5 of our kids savings accounts.”
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“Kudos for Outstanding Customer Service from Mrs. Jackie Theme
I would like to take a moment to recognize Mrs. Jackie Theme for providing impeccable customer service at the branch located at 3012 Anvilblock Rd, Ellenwood, GA 30294.
During a previous visit to this location, my experience was unfortunately unpleasant and unwelcoming due to an interaction with a teller who was unkind and unfriendly. I had gone to the branch to make a payment on my car note through a shared branch and to open an account with Associated Credit Union. However, the teller’s rude demeanor left me so upset that I walked out without completing my transaction.
Because I was pressed for time and needed to make my car payment that same day, I reluctantly returned to the branch. I am truly grateful that Mrs. Jackie Theme was at the counter during my return visit. She provided exceptional, model-worthy customer service with outstanding professionalism, positive energy, and a warm spirit. She was very kind, took the time to speak with me, and politely asked clarifying questions to ensure everything was handled correctly.
Mrs. Jackie Theme completely restored my confidence in this branch, and her service deserves recognition. She was so great that I asked her for her name just so that I could provide a great review and giver the recognition that she deserves. Thank you for employing someone who truly understands the value of excellent customer care.
Sincerely,
Dr. B”