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December 2023 by Amanda Bridges
I enrolled in the budget billing in November and noticed the payment had been doubled and it was pending. In a panic I called the local office Kristy Hill from Lafayette Propane was covering the office. She got the problem resolved quickly and got me a credit for the trouble. I am so grateful to get for going above and beyond to take care of me.
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August 2023 by Rick Davis
I stopped at Fort Mountain Propane because I drive right by on my way to Ellijay. I got awesome technical advice on my tank setup and ended up switching my service here. I had a flawless delivery at a great price. Most previous reviews are based on prior management. I highly recommend that you try them and you’ll probably get a better price than elsewhere.
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August 2023 by glen palmer
Awesome, Responsive, Quick to deliver propane, EXCELLENT Staff and the technician did a 5 ⭐️⭐️⭐️⭐️⭐️Star job
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August 2023 by Suzanne Smith
Great customer service., technician was very courteous and knowledgeable.
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April 2023 by Lynn Russell
This is a terrible company. Tell them to go pick up a tank over a year ago and they say they never receive no message to pick up the tank so now they’re charging me over a year. You cannot get in touch with them when you need them.
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March 2023 by Ashley Taylor
Been trying to get them to come and get their tank for over a year, cant get anyone to answer the phone. they sent us a tank rental bill then sent it to collections after one bill. terrible company, had to have my HVAC replaced due to them not bringing us propane in a timely manner and our house almost catching fire using space heaters when we ran out of propane and they wouldn't show up. WORST company i have ever had to work with. Go somewhere else, the money you save on the propane isn't worth the hassle or extra money you end up spending dealing with them.
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January 2023 by Judith Hughes
They were so helpful when I called, they came and hooked up my new tank.. helped me learn to check it, I was very thankful to have found them!
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January 2023 by Gary Cochran
New owner they fixed my tank Val and fill tank
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January 2023 by Terrie Henson
worst propane company what good is lower prices of you can't get the propane delivered. they let you run out then add 50 to your bill. they will quickly take your money but then leave you and your family out in the cold with mom heat considering filing a law suit if my family gets pneumonia.
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January 2023 by Kayla Price
I hate this company so much! They never answer the phone and it is always a fight to get my propane refilled!!!! I just want to keep my family warm. This company does not value their customers.
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January 2022 by Dave P
best prices, worst communication, they never answer the phone, and will only call back after you leave several messages, they cant tell you when they will deliver because the drivers make their own schedule, sometimes the driver calls before coming and sometimes he just shows up, if no one is home to pay, they will not leave any gas
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January 2022 by Renny Whittenbarger
Awful experience. Fort mountain propane/United Propane is not a reliable or honest company. I Have been trying to get my elderly moms t tank filled for a month. They will not answer their phone and has only returned my call 3 times out of the 10 or 12 times I’ve called them over the month. My elderly mom had been totally out of propane for over a month and now it’s November. They did call twice to setup two different days to deliver propane and my sister took time off to be at the home for delivery and Fort Mountain/United Propane never showed up neither time. I’ve even called they headquarters in KY and still haven’t received propane. The good news is I called Thompson Propane and they got right on it. Thank you Thompson Propane. TStay away from Fort Mountain/United Propane
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January 2022 by Travis Banks
If you can get them to answer the phone you’re still not gonna be happy! Go somewhere else.
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January 2022 by Tammy Ross
Returned a tank and was due over $700 refund. This was last year. Have not recieved refund. Called and was given every excuse in the book. Now, they won't answer their phones, they probably see me on caller ID and send me to voicemail to which I have been leaving messages. I would NOT recommend them at all.
