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October 2023 by William “Bill” Clark
I do NOT recommend using Cushman Paint and Body. I took my 21 Ram in after a minor fender bender. Repair consisted of a front bumper replacement and five plastic insert replacements. The estimator never returned my calls and would send a 10-20 word text update twice a week. On at least one occasion the estimator flat out lied to me about the status of my truck. Five weeks later I decide to show up at their shop and speak with an office manager after contacting my insurance company and learning that NONE of the additional work beyond the original insurance estimate had been requested or approved yet Cushman's did the work anyway. They agreed to finish the paperwork to get the additional work approved and let me have my truck back while waiting for the final insurance settlement but that was the only consideration they made. So five weeks and four days later I have my truck, a verbal apology for the delay and they had the nerve to ask me to give them another try if I ever needed any more body work done. That will not happen.
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October 2023 by Kristopher Scrivener
I went in for hail damage. They worked through my insurance with zero problems. The work was completed as expected. I had about 3k in damages and one tonneau cover replacement However, and the reason for 3 stars, it took two weeks to get scheduled for drop off and another 10 calendar days to get my truck back.Cushman’s blamed the tonneau cover company but I’m certain cushmans didn’t measure the bed before buying. Luckily I had rental coverage but most may not have that luxury. Just don’t expect a solid timeframe from them.
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September 2023 by Tonya Accooe
I have almost 4 months waiting for my car. I am still waiting. I had to pay out of pocket for a rental car for 2 months and I ended up buying a used car for $2500.00. At this point I could have brought a new car. Maybe I will get my car in 2 more months. That would have been 6 months of waiting.
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September 2023 by I Hate Everything
Had my truck towed into Cushmans a few days after my accident and two months later I’m driving my truck again, looks and feels new again. Couldn’t be happier. We take all our vehicles here if need be and we’ve never had a bad experience. Only thing that could be a little better is communication. They might not call you on Tuesdays and Thursdays like they say. You can always call them and they will still give you updates. I still think Cushmans is worth 5 stars!Services: Steering & suspension repair
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August 2023 by Marilyn Morris
If you need a body shop,make the stop here! Edward Michelle, Sarah, Julie just a few of the prfessionals that will serve you well in repairing your car,they make the process easier to deal with. Respectful knowledgable customer sevice,with real time answers.
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August 2023 by Ben J.
Unless you want to be without a car for 3 months (and counting), I don't recommend this place. I took my car in for a very minor repair (small dent to the door) over 3 months ago and they still have not finished working on my car. The absolute worst auto repair and body shop in the area.
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July 2023 by mj eden
Cannot recommend Cushman Paint and Body enough! They always provide amazing and high quality services for me and my family. Whenever we have car trouble we always come to them. Even if it is out-of-network for the insurance we need to use for the damage, we put in the wait for their services. We have used the separate service in house for renting too and it is so convenient to have everything in one place. The Cushman family is so nice. I have met Mr. Edward and his wife and they were some of the most kind people I've ever met and were there for me when I really needed help. Thank you Cushman's for providing the BEST service in town!Services: Tires
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July 2023 by Travis Nudyuh
Took 119 days for them to be "done." For what appeared and is reasonably believed to be minor damage. I pointed out several deficiencies and discrepancies in their workmanship, they gladly re-repaired it. I am disappointed in their work, lack of communication, and procrastination. 4 months is ridiculous. I do not recommend them. They appear to have a "F" rating in the BBB. I see why. But after all the above, they did a good repair as it appears. However they will not have my recommendation. No one from my family tree will choose Cushman.
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July 2023 by Maria Emma Anders
Cushman repaired my car as the best, fast taking in, good attention, and a life time guarantee. :))))
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April 2023 by ralphingo
I had trepidation’s about body shops in general, but the two people I engaged with put me right at ease!! Both were super friendly and very knowledgeable.
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April 2023 by Josh L.
Truck is finally finished, but not until after I took it back and while "fixing" the door, they broke the window, so I had to take it back yet again. The wheel well now has some weird non-plastic, non-metal material that's almost like felt that is basically a dirt and dust magnet and you guessed it, this is GEICO's fault, not theirs.
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March 2023 by Starr F.
I would not leave a one star review for this place but it is required to leave a review. The people here are rude, customer service is a joke, working on your vehicle is an even bigger joke, and the people working for them are a joke. Do not go here the other reviews speak for themselves. Go somewhere else. Wish I had read the reviews before I sent my vehicle here! Long wait time to fix my vehicle and it has not driven right since they "repaired" it.
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March 2023 by Eric Schultz
DO NOT GO HERE!!! THIS IS NOT THE SAME COMPANY IT ONCE WAS.. I USED THEM A FEW YEARS AGO..... It would take 10 pages to tell the horror story I had to deal with. If you like lies , poor quality work, extra damage to your car, poor customer service, rude people, and empty promises then this is your place of business. Go to better business buero and read the rating this company has earned.. They damaged my car, admitted it and then backed out of the deal becuase I complained. So if you keep your mouth shut and allow them to make mistakes and mis treat customers then they will take care of it....Dent in bumper was painted over but not repaired. Door handles put on backwards.. back on the front and front on back.. doors not put on correctly.. passenger window left down ... maybe hoping it would rain?? Sarah the shop managers exact words... THIS IS SO EMBARRESING!!! 1200.00 trip to the mechanic after they had car for 6 weeks... mechanic said this was NOT from normal wear and body shop should be held accountable . Scratches on car that were not there before.. Even had pics that we all looked at and agreed that the damage was not there before dropping car off. I complained , so they said they were changing their mind in finishing the work.... lol !!!! WOW!!! SOUNDS LIKE WHEN THE OWNER RETIRED , SO DID THE GREAT SERVICE... what happened to this once great business... I used to tell all my friends and family to go to cushman to get car fixed. No more... Now every car I see in town with a dent will hear my story.. if the owner of car isn't there then I'll leave a nice pretty note on the windshield.... I can't force the shop to do the right thing ,but what I can do is make sure everyone I know, meet ,see hears what I have to say..Services: Painting
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August 2022 by Jennifer Pruitt
Currently have a car there being fixed. Have used them 2 times in past, and my family uses their services. Never had an issue, and will update my review if any changes come about after vehicle is repaired. Michelle is very friendly and helpful.
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August 2022 by Greg Floyd
Brought my vehicle in on May 23 and got it back 32 days later. Received mix answers on why it was taking so long. Once you pay them they are no good for the warranty work. I was told, we don't have time I have 25 vehicles coming in tomorrow. Do not do business with Cushman or Progressive insurance.Services: Painting
