SRP Federal Credit Union is praised for its friendly and helpful staff, making banking a pleasant experience. Shameka S. is recognized for her kindness and ability to explain things clearly, which is especially appreciated by customers with social anxiety. The branch manager at the Belair Rd location, known for her genuine care and willingness to spend time resolving account issues, left a positive impression on a long-time member. Customers also appreciate the helpful assistance in setting up accounts and the user-friendly website. Overall, SRP is seen as a caring and accommodating financial institution, especially for those transitioning from other banks after many years.
First time here. Very professional and employees were very helpful.
September 2025
We were unable to log onto the site for days and online help was useless. Finally, Andrew Buckner at the office was able to get things straightened out. He is pleasant and easy to work with.
February 2025
Shameka S. was so incredibly friendly and very good at explaining things without making me feel stupid. I have social anxiety and avoid tellers and cashiers, but it was necessary to use one for my request. I'm so blessed Shameka is there to calm my nerves and make banking pleasant.
