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October 2023 by sarah hall
This Tidal Wave carwash broke off the back wheel cover to my Toyota Rav 4. Completely Busted the hinge and clasp and split the cover. This happened Friday Oct 13th 2023 when their spinning wheel ran across the back and it made a loud crack audible in the car! Their whole system was out of wack smacking the hell out of the car. Then when we went through the blowers they were so strong it blew and cracked the rest of it off my car. Nearly blew off my wipers. To think I spent $25 bucks to get my car wrecked! The manager Ricky Houser helped me file a claim and told me they would replace it. He took pictures and documented the damage and told me to order a new one through the dealership. So I did. I went straight to the dealership-That sucker is 1k!!!!! I took the invoice back and they told me the claims department would handle it and he would contact me Monday. they needed the receipt. Then Monday he called and said even though their cameras show their machines rip it off they are not liable for any damage their carwash did to my car!!! This is outrageous!*Do not use this carwash, they will break your vehicle and not pay for damages!!!!Unhappy customer!
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August 2023 by Julie Reynolds
Very nice establishment. Loved they offer hand towels and glass spray. The attendees were very nice and they went the extra mile to get the dead bugs and dried up leaves off my car.
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August 2023 by Will G
Staff handled themselves extremely well when I witnessed a customer get out of her vehicle with her camera going after waiting 5 minutes while 3 employees scrubbed a very dirty vehicle. She honked at the employees and yelled at them for taking to long before getting out of her vehicle to berate and video them. A manager explained to her several times they were ensuring a clean vehicle and she continued to video and tell them they needed to move the car so she could go through. Major KUDOS for the staff for handling a disgruntled customer for no fault of their own. No one should be subject to that especially when they are going above and beyond to clean a car.
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August 2023 by Susan Bugg
They are always very courteous and polite and they are very accommodating I only take my vehicle here for car washes I get a very good car washServices: Polishing
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July 2023 by TJ Limitless
I let two different workers talk me into the $30 "guaranteed" wash and they said they will make sure my new Yukon Denali is completely clean or they would put it back through. It wasn't, but then as soon as we pull back around those 2 disappear and Big Shot Assistant Manager "Tim" runs out and says says no refunds and we can't go again while he is looking right at dirt on our hood and on our doors. DON'T DO IT, scam.
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July 2023 by Heather Story
I have gone to several tidal waves throughout Georgia. This location is by far the best at getting those tough, hard to reach spots! They literally got a sponge a scrubbed all the bugs off of the front bumper and scrubbed my front side mirrors. The other location on Washington road just does a half job by only wiping the main window in the front and back. At that other location, I always end the car wash with all the bugs I started with. Kudos to all the staff at this location!! Thank you!! I drive past the other Augusta location just to come here for my membership washes!!Service: Auto detailing
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July 2023 by Evan Williams
Fantastic wash! Staff is very detail oriented and fun to interact with! Everyone should go here for the fastest way to a clean car!Service: Vacuuming
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June 2023 by Adam
Love taking my car here. Everyone is all smiles, and always helpful. Never had a problem. Riley always goes the extra mile, not just for me but every vehicle that goes through.
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June 2023 by Alexander Sierra
The entire staff are very professional. Riley is exceptionally polite, courteous and professional, not only with me but with all the customers. I love coming here.Services: Auto detailing
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May 2023 by Kimberly Mason
Easy experience, lots of wash options and the vacuums work great.
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April 2023 by ruth Hanneman
Excellent car wash. Riley took extra care to remove all bugs from the exterior of my car after a long trip. His politeness and hard work were impressive. Thank you!!Services: Polishing
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January 2023 by Nicholas Hadley
This is my first choice for a car wash in Augusta. Yes they are a little on the pricey side, but I have no complaints. My car always comes out clean, towels available for customers to wipe down after car was and strong vacuum cleaners. Customer service is also another strong point which also determines where I do business in Augusta.
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November 2022 by Loni P.
I absolutely appreciate the hard work the manager at the Belair location puts in. I drive nightly through dark wooded areas so my vehicle is bug/insect magnet. He always takes his time to ensure that my vehicle is clean to perfection everytime! He needs to be promoted to District Manager so that he could train other facilities how to provide an excellent customer experience! Thank you!Services: Polishing
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October 2022 by Kirsten Skeehan
We got the middle priced wash. The young man spent a lot of time scrubbing off bugs and such from our front as we had crossed the country. We loved the towels they have available to use. Cleanest our car has been since we bought it last year.
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October 2022 by Tamara Green
Love the car wash, my car always shining and the facility is always stocked and clean.
