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September 2023 by Mosiah “Mark” Bailey
This is the worse place to rent a uhaul. The operators are crooks. Please stay away from here.
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July 2023 by SOAR Academy School & Tutoring Center
The gentleman running the spot closed at 5:26 and yelled as us when we arrived at 5:27 to pickup a truck. It took 4 minutes to complete our reservation. I thought we booked mobile check-in after hours and didn't realize he needed to be there. Very rude and unprofessional. He also sped off in the parking lot while I was standing speaking to him with my young son.
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April 2023 by Bradford Higley
Customer service is very unhelpful and I was the only one in the store. Asked if there was a price list on boxes and answer was no. Didn't offer and guidance or follow up on regards to that. I see why they only have less than 3 stars.
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February 2023 by noel stafford
This place is a joke. Come here if you want to get in a bad mood.
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February 2023 by Christopher Sean
Nobody was a available during business hours
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February 2023 by William Murphy
Great customer service as well as knowledge for safety trips
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February 2023 by Peter Rowe
If there was ever a U-Haul store to not use, this is it! Stay away!
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February 2023 by Mobin Naqawe
They have the worst service, made me wait 2 hours and still didn't show up. I was moving to PA and they messed me up big time.
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February 2023 by Cass D
Phenomenal customer service. After already providing a very professional experience, We had a little hiccup with our electrical component on our vehicle, and the gentleman went above and beyond to help us fix it and get on our way. 10/10 would recommend!
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February 2023 by Jenn Gresch
Great customer service. Clean facility.
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February 2023 by jeff casey
Fast friendly service
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February 2023 by Rahul Kasan
Family rented a u-haul. Owner said loation was 24/7 and that we could pick up the keys through the app. Facility was closed. Had to wait on hold with customer service for 45min+ that said that there was no key code set up. Had to go to another location.
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February 2022 by Don Kelly
The equipment I rented was not in the truck. The 24/7 online pickup takes forever and if you have a problem it says go inside and No one was there. After figuring out the lock to get my key was on the wrong truck and spending twenty minutes on the phone we got the truck. Do not rent from this location.
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February 2022 by Jonathan Klingenmeier
I've been using UHaul services for almost 20 years. I can not fathom how or why they let this location be connected to them. Take the extra time and rent in Augusta or Grovetown.
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February 2022 by Alexander Jacob
Do you like being no showed? This is the place for you! I arrive to pick up my trailer, only to find the store closed and 5 other customers on the phone trying to figure out what's going on. I get ahold of the manager and he says "we don't have anyone at that location, come to our alternate location." I said "you called me at 0800 to verify id be here at 1000...im here where are you, what happened?" He didn't answer, simply repeated his first statement. There was no explanation, no apology for inconvenience, no discount for inconvenience. Unprofessional, unorganized,and unacceptable. On a positive note, the guys were super laid back.
