-
September 2023 by Robi M.
I only wish there was a zero star rating. The salesman talked real sweet game and told me that he'd be with us throughout the move. We moved across country and had a guaranteed rate. All of the sudden the weight of our shipment increased by 2000 pounds. Considering we had already sold our couch, king size bed, all the bedroom furniture, the dining room, and more things there is no way we increased but they demanded another $2000 or they would not deliver our items. they packed in such a way that we have more broken things than we have ever had and all the years we've been moving for business purposes. When you open the box and find no white paper to wrap your breakables, you just cry before you even get any further. We paid for unpacking service , and when the driver arrived, he had absolutely no idea that we had paid for a full unpack, and we have had to wait a full week for them to get people out to unpack. We were supposed to have a total of eight boxes that were for closing, and we got two, all of our clothes were taken off hangers, and the hangers placed on top of the clothes in the top of the box just loose laying around. fortunately we had furnished our new home prior to arrival or we would not have had anything that we could use to live. When we unpacked one box that had been in the truck, the driver brought it off, soaking wet, leaking chemicals, the idiots that Coleman hired to pack us packed chemicals from under the sink that they were told not to pack, and the chemicals exploded in the truck and on top of that , we had food in the same box rocket science tells me you don't mix under the sink items with food. The driver said he picked up the load from the warehouse floor. We had been told it was going right onto a moving truck that it was being shuttle from our home to an 18 wheeler that also turned out to be a lie . Our items sat in a warehouse for seven days. So if you want a really eventful move one where nothing is packed correctly and the service is below one star then call Coleman Allied if you expect service quality guarantee and professionalism call anybody but them I'm sure U-Haul could've done better .
-
September 2023 by Gail L.
If I could have rated this company as a 0 I would have. We shopped around and went with Allied Coleman because of the relationship I formed with the agent who helped us. We thought all was good then it started. First came the call stating I had to pay extra for being rural. Then the second call came on moving day, stating I had to pay extra because the truck could not make it down the street. I refused to pay for the U-Haul rental and explained I had a contract and there was no reason why the truck couldn't make it down our street. They packed up our belongings and were off. When the delivery was scheduled at the new house across country, it arrived destroyed. All the boxes were damaged and furniture was broken and destroyed. After taking pictures and filing a claim they gave me a check for $1300.00. So not worth it. Do not use this company. The movers are lazy and don't care what happens to your belongings.
-
September 2023 by Ron R.
This experience was horrendous! The Sales guy was great! However, the back office and the crew were terrible (with one exception and I will address that later). This was a local, multiple move situation (25 miles to the storage unit and 25 miles out of the unit) into storage, then out of storage 1 month later. The move into storage was the worse! Quote was for 1 truck 3 men. 4 men show up and I'm now on the phone trying to get this addressed (don't need this on a hectic moving day as it is). Then I find out that they have old paperwork and the location to where they are taking the items is not correct. Next, I find out that, because they have old paperwork, they don't have packing materials for lamps and the lampshades. I am on the phone again to address this. Nothing can be done about this unless I want to wait 1-3 hours for the right packing materials to be brought to the crew. The lead crew guy says, "not a worry, we can take care of it just fine". I trusted him, my bad. Well, come to find out, it wasn't taken care of. At the end of the process I see 5 lamp shades sitting on the floor and now I'm told they don't have any boxes, so I give them 4 of mine. The boxes were clearly marked "Lampshades, FRAGILE, DO NOT CRUSH". Well, two broken lamps and 3 crushed lampshades at the end of the day. Now they are moving heavy furniture and a large refridgerator down 18 steps on a two wheel dolly with no safety strap holding the items on. They managed to get the items down the steps and still on the dolly, but COME ON, no straps! I was a nervous wreck watching them. I asked about straps and the response was a simple "they didn't give us any". BTW way, the crew consisted of what I would say one very experienced guy, two with a couple years experience and one brand new. Now at the storage unit, as they are unloading the truck at 3:30 PM I see that the unit is getting full and there is still quite a bit still on the truck. I asked the lead crew guy (he was not the one actually in the unit arranging the items - he should have been) if he was sure the unit will hold all the items because once the facility office closes at 5PM I don't have a plan B. he assured ne 3 times it will all fit (BTW - the unit size was based on their recommendation). Long story short, 3 hours later and the unit being packed, unpacked and packed again it all just barely fit and how they ended up putting stuff in the unit was a disaster. Ended up with broken lamps, leg broken off a large dresser, lawn mower wheel bent and muffler damaged, etc, etc. Now I am dealing with a Claims company that is just as bad as the movers. Three weeks after filing the claim, the only communication has been an email that they received the claim. DO NOT USE COLEMAN/ALLIED FOR YOUR MOVE!!!!!!
-
May 2023 by Carolyn B.
This is the worst moving company!! I wrote a review a few weeks ago that they removed. They delivered 1/2 of our stuff weeks late. Several things broken and/or stained. They WAY under estimated price. And customer service is zero help. Here's a picture of how the loaded our cushions for sofa and chairs. All stained now.
-
December 2022 by Caneshia I.
If there was a way to give a negative star rating, I absolutely would. This was by far the worst moving experience that I have ever experienced and I have yet to hear back from the company, even though one of their workers was caught on my cameras stealing my things. David Smith, came to our home on November 28th at 1pm. He completed a walk through and provided an estimate on the number of trucks and movers we would need for our local move. David assured us that our six bedroom home could be packed up in one day and moved into our new place the next day. As a result of his confidence, we rearranged both closings so that we would be able to close first thing in the morning. At the conclusion of our meeting, my husband and I were assured that our home would be moved in a semi-trailer. Much to our surprise, on the day of our move, the movers showed up with two 16 foot box trucks. Once they arrived, one of the movers promptly stated that the trucks would not be large enough to move our entire home. They promptly called management and a larger truck was not authorized. At 5:30 pm, the movers advised my husband and I that they had loaded all that they could in the truck and would have to unload at our new house the next morning and come back and get the remaining items. I explained to the "Team Lead" that was unacceptable and wouldn't work, because the buyers for the home they were packing up, were expecting to do a walk through at 8:00 am and the house need to be vacant in order for us to close on time. I also explained that we would not be able to unload at the new house, because I hadn't closed on it yet, and wouldn't be able to without closing on my current home first, so this all had to go smoothly. He assured me that they would be back first thing in the morning and would even rent a truck if they had to. The next morning, instead of showing up to my current home with an additional truck, the moving crew shows up at the new home insisting that I let them in to off load the truck so that they could go get the rest of the things from my current home. I reminded the team lead of our previous conversation and he said, we aren't renting a truck and you just need to let us in. I refused and called David. David was very rude and condescending and stated that since I was also a Realtor and had access to the key, I needed to let them in. I explained to David that not only was what he was suggesting illegal, it was also unethical. He then proceeded to accuse me of adding things to the move and the move being 4000 lbs over what he estimated. I explained to David that as the "moving professional", the estimating was completely up to him. I granted him full access to my home prior to scheduling, so that he could see everything that needed moving and the only thing that wasn't supposed to make the journey was my dining room table and six chairs, clearly not 4000 lbs. So if any mistake was made, it was on his part. He then blamed the crew for bringing the wrong vehicle, stating that he had authorized a flat bed trailer and would get to the bottom of it and get everything taken care of. Well because of their error, the buyer wasn't able to complete the walk through that morning and both closings were pushed back until later on that afternoon. However, by the time I made it back to our current home, David had texted my husband something totally different than what he told me. He basically told my husband in text (which I have saved) that they weren't renting a truck and would sit outside the house and charge us per each additional hour if I didn't use the key (without the owner's permission) and let them into the house to unload our things. I then called David and he refused to answer the phone, but continued to send my husband and I text messages recanting his error and threatening us with additional charges, even though the mistake was clearly his. My husband even sent them the information for rental trucks that he found that were available. After the last text message my
-
December 2022 by mehmet kurar
Their driver is not safe . Don't trust them .
-
February 2022 by Wesley H.
do NOT use this company. they will say anything to get your business, purposely mislead you on the quote and hit you with major charges on the back end. I ended up paying over $6,000 more than I was quoted. Specifically David Smith and Cliff Yeager on the Atlanta team. Horrible business DO NOT USE.
-
December 2021 by Celina S.
I worked here for 7 months and recently quit my job there. It is a horrible company inside and out. They hardly ever trained new employees so almost no one knew what they were doing. They severely underpay their employees and treat them horribly. When i was trained as a new hire a girl who was leaving the company the next day gave me a five minute run down on the job and that was it. They do not prioritize customers and do not care about your belongings. If you call complaining about late shipments or broken items they just see you as annoyance and tell you to fill out a claim. Most of the shipments i worked on were late and my boss didn't care at all. They will purposely say they're going to call you back knowing they won't. Anytime i went above and beyond to try and help customers with missing items i got in trouble for doing so and was told to just tell them to file a claim. Please do not use them for your move because you are guaranteed a broken item or for your shipment to be late, and do not EVER get a job there.
-
October 2021 by Robin B.
I had Coleman Allied come to my house and make a thorough inventory of items to move from Lawrenceville, Ga to Austintown, Oh. Kelly McGill went through the house and provided a quote on Nov 19, 2020. the quote was higher than others, but all seemed legit. We agreed the cost would be higher if the move happened after mid-May(busy season). About 10% increase. We paid for the BEST insurance available---full replacement cost for damages items. 9 months to submit claims if damage occurred. The "estimated" weight was 17,962 pounds!! When we purchased a new home and sold the Georgia home, the price for the move in June was 20% higher than the earlier quote and 10% higher than the increase expected. We accepted changed "packing date" and let Allied choose how many packers were needed--and they came and went over 3 days--and did NOT complete the packing--the Driver of the truck had to complete the packing on loading day. Loading day was June 9, 2021 in Lawrenceville, Ga. Delivery day was June 15, 2021 in Austintown, Oh. The driver is a wonderful man, and I feel bad so much damage was generated during the loading and travel from Georgia to Ohio. But, something terrible happened during loading, during travel-- As items were unloaded carefully, damage of all sorts was observed and noted, and after completion and over the next 2 months as items were uncovered and unboxed and unwrapped--the CARNAGE was beyond comprehension. I have counted about 85 "furniture" items including chairs, sofas, ottomans, desks, beds, dressers, stools, etc---and 26 of these items required professional repair or TOTAL REPLACEMENT!! Legs broken off, headboard and footboard spindles broken off, gouges and chips on edges and feet of furniture, scratches across tops and a TV stand demolished, an executive desk deemed totaled, a stand demolished and broken items packed pathetically. I requested a claim of damage form and it was immediately sent and the FIRST claim was submitted about June 20, 2021-- a few days after unloading in Ohio. The first of MANY claims. the allied claims adjuster for our claims was/is Mya Beier. she spelled my last name incorrectly multiple times and often in e-mails let me know a claim was finished and "that is the end"---ignoring a 9 month window to file claims. A wonderful Representative came to our new home and observed the damage claimed on the first claim and took pictures and submitted the pictures and estimates of damage costs and replacement costs. This independent contractor repaired Broken furniture removed scratches, gouges and all sorts of damage when "fixable". The DESTROYED furniture and bowls, mats, etc were claimed for replacement costs. Some items were PAID to replace immediately--many items had actual receipts submitted for payment. A desk was submitted for $600 replacement cost --the adjuster for Allied claimed the desk replacement was $300. After almost 75 days--a receipt was submitted for $689 and full payment was made by allied. The damage was terrific--the WORK to get fully funded was horrific---and there remain 2 dining room chairs with "oil/dirt/grease" stains running parallel across the seats that have as yet not been seen by an agent for allied, and pictures have been submitted by me!! the claims agent--before seeing the pictures, made the statement the damage was "water stains"--NOT!! Now--the allied agent claims all the damage MUST be acknowledged and submitted the day of UNLOADING!! Believe me, it would have taken a week or 2 to unload and inspect all the furniture for damage during this move. And--claims have been submitted for weeks as we unwrap and move furniture around to its proper location. To date--24 furniture items have been repaired or replaced--like pulling teeth--it hurts!! The 2 chairs remain and likely will never be recognized--such is the way the allied "system" appears to work. One last item to consider--the original agent "estimated" 17,962 pounds for the entire load---the actual weight as submitted by
-
August 2021 by J M.
Allow me to set the stage: 28 years old, moving to a new city for a new job. I was quoted $5000 to move my one-bedroom apartment worth of furniture. I chose this company (vs competitors quoting half the price) because they gave me a four day window for arrival, which was a smaller window than other moving companies. I now know that the 4 day quote was just a lie. On the first day of that window, I was told my stuff was still at the starting location and they are waiting for someone to pick it up. They had no idea when that would happen. On the second day of that window, I was told it would be picked up that day... Another empty promise. On the third day of that window, I was told it wasn't picked up and would be picked up on the last day of the window. They gave me a late claims form to fill out. It's now a day after the window and I still have no furniture. I called and they said it was picked up. I asked when it would arrive and they did not know. They (Coleman) told me I'd have to call Allied to find out. I've now been on hold for an hour and 20 minutes waiting for a customer service rep to pick up. In summation: Delivery is late, my belongings are in the hands of a random driver. Nobody can tell me how to reach the driver, who the driver is, or where the driver is. I've never seen such a large company so incredibly mismanaged.
-
July 2021 by Omar A.
I would strongly recommend you stay away from this company for your moving needs. My experience has been absolutely horrendous and I do not use this word lightly. I arranged a coast-to-coast move with them from MD to CA. While the quoted price was lower than competitors, I still have not received my items although it has been 8+ days since the expected delivery date - I am completely in the dark as to where my stuff is or when they will deliver it. Their customer service is horrible (they do not respond to their phones and do not call you back for updates when they say they will). Do not be fooled if they offer you a price lower than competitors as you will end up paying for it later with move delays, lack of communication, a terrible moving experience and other headaches in general. Will update later on how long it takes them to actually deliver my items and the damages with delivery which I expect there will be plenty
-
June 2021 by Cherryl M.
I had done a review on their website last year regarding my experience with them, but it was either never published or removed - their website has mostly positive reviews. Was surprised to come across reviews on Yelp, should have thought to check here before I used them. I'll make it short as I'm still so disappointed. Coleman/Allied moved our household items from Atlanta to Gaithersburg, Md. in December 2019. Our bedroom furniture and dining room table were damaged and there were boxes missing. Calling didn't accomplish anything as they stopped picking up calls after they were paid. As per the person (local contractor) who delivered our items in Md., our items were moved several times to different warehouses which may have attributed to the damaged furniture. If true, I assume that may be why a box of evening gowns and a box of kitchen utensils and a suitcase with miscellaneous items went missing. I would never recommend them and will never use them again. They get 1 star as most items did make it.
-
June 2021 by Timothy H.
"Sold" me on being $1k-2k more than their competition by lauding their incredible customer service, then spent the next few weeks after picking up my belongings seemingly unsure where my stuff was, promising to call me back and failing to do so, and leaving me completely in the dark as my goods were delayed a week past the promised delivery date. This added additional stress on the other side as the delivery agent picked the worst possible day for delivery causing significant problems. On the pros side, my things did arrive with only minor damage, but didn't bother filing a claim as other reviewers indicate it seems to be a waste of time.
-
May 2021 by Sandra G.
Do not use these movers, they sell you on a promise then charge your for additional 3rd party disassembly/assembly services that were promised as part of original quote ($12K move).
-
October 2020 by UNO’DaBoss UNO’DaBoss
No comment
