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December 2023 by Mr. Williams
What a wonderful experience. IHG should be very happy about the representation of this hotel. Customer Service and response to issues was amazing. Even though the TV kept going black every min or so, for 2 seconds. This was my second stay and not my last. When I am in Georgia, or in the area for business, I will reside here. Thank you for such a pleasant experience.Food & drinks: I was very happy to see the waffle machine instead of pancakes.
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December 2023 by Kimberly Keeton
Love this location it’s tucked away from the main stream of that Atlanta metro traffic.
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December 2023 by Craig Monin
Better than the Hampton or Fairfield, newer, and seems cleaner. Good size fridge. Breakfast is free & hot therefore similar to other hotels. My last resort for breakfast.Rooms: Meets all my needs.
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October 2023 by Patrick Hawkins
Nice place to stay very clean and great customer service!Rooms: Clean
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October 2023 by Paul Weiss
Free electric car charging really put this place over the top for us. We will be back in 6 months for sure.
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October 2023 by JD
Love this location it’s tucked away from the main stream of that Atlanta metro traffic. I’m from Atlanta and whenever I visit this location is always my first choice. I’m a loyal IHG member. The staff is always friendly and welcoming. Customer service is given unconditional and in a professional manner. The older lady that cooks the breakfast is very friendly and polite early in the morning. The housekeeping team do an outstanding job keeping the rooms clean and fresh for the guests. Keep up the great customer service it’s amazing and appreciated.Rooms: CleanNearby activities: There are lots of eateries nearby and easy access to interstate 85Safety: Never had any problems with this location in over 12 yrs
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August 2023 by Susie D (Susie D.)
Perfect for a clean and safe place to stay on the way home after a concert.
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August 2023 by JoAnn Froimzon
After arriving at 3am, Atlanta airport shut down, the night manager Briseyda Cruz would not honor the AAA price quoted and reserved by IHG operator, claiming she needed to see email. The email had not gone through to me, so at 3am i proceeded to call and get another agent to speak live with Briseyda & confirm the rate they reserved me at, but she said she still “supposedly” could not adjust without written proof. The difference was less then $20. Call got disconnected before getting her an email and by 3:25am, i just asked for room key and informed her that it is pretty remarkable that as an IHG member and a live IHG operator on the phone, confirming my rate and reservation, she would not honor rate or “could not” adjust and consider we were exhausted and just had few hours left to sleep. I am super disappointed as i took a 20 minute Uber at that time, just because IHG phone agent was kind, patient and was able to get me rate i was looking to pay. Front Office Manager Briseyda Cruz was either wanting to be a B***h, is super incompetent or just useless in holding this title. The next morning, emails came through. I showed it to nice n simple front clerk and she was able to all of a sudden make change in system that night manager claimed she couldn’t do. Thanks for nothing Briseyda, they need to remove the management position from you. You made a very early morning stay at your property, incredibly unpleasant.
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July 2023 by Queen R.
Great location, nice hotel. Seems like it is a fairly new hotel. Joanna at the front desk was a big help in getting our rooms beside each other. Hotel was clean, breakfast was good. Staff had great customer service.
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June 2023 by katquizzity
Despite having a reservation for months, this hotel decided to bump me three hours before my check-in time and told me the hotel was “sold out.” I was already on my way to the hotel on a 5-hour trip.They told me they tried to call me twice to be able to charge my card, but they only called once and didn’t leave a message. I assumed it was a scam call.Also, while they were free to cancel my reservation only 3 hours in advance, they did not allow the rest of my party (who was under a different name) to cancel for a full refund because it wasn’t requested within 48 hours before check-in time. Very interesting.I’m not sure who came up with this policy, or if someone just wasn’t doing their job correctly, but it was absolutely a terrible experience. We went down to another hotel down the road that took way better care of us.
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April 2023 by Chris Manning
As a Diamond Elite member with IHG this is one of the nicest Holiday Inn Express properties that I have stayed at recently. It is practically brand new, in a great location, has an open atrium that is very inviting, the rooms were fantastic, and even the beds and pillows were comfortable. The only reason reason they did not get 5 Stars, which would be an easy fix, is their breakfast. To many hotels, after COVID, are still cutting corners on their breakfast offerings which is something that everyone in the hotel has paid for with their room rate - yes every single guest staying. So, when breakfast is open it should be fully stocked up right until closing time. If that time is 10am a guest or family should be able to come at 9:50am and get what any other guest received for breakfast - it was prepaid. In this particular location the pancake machine was out of order, one of the 3 cereals was out, there was no oatmeal, two of the three juices were out, there was only one selection of yogurt, there was no white milk,and to top it off the coffee ran out and it took a bit to make another batch. Basically, if you wanted bread, biscuits and gravy, orange juice, or strawberry banana yogurt you were in luck... But, this does not meet the IHG Standard and I have been to hundreds of other properties (many smaller) that get this right every single day with pride. Again, this is something that guests have prepaid to receive and more importantly expect from the brand. So, when it is undelivered on such a great property it is a little more painful. Someone at IHG needs to assist with guidance and get this property up to the brand standard. It could easily be a 5 star property, for every visitor, with very little effort.
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March 2023 by Tigercub
Terrible noise. We were in 411. The first two nights people their were parties in several nearby rooms. Didn't get bad till about 10pm then was awful until about 1 am. The noise could be heard from desk as it was loud. Then rest of days the two adjacent room doors were propped open with traffic in and out. What kind of business was this??Next, the food was cold. The oatmeal was watered down like the gravy. If you are going to put out cold food please provide a microwave so we can heat our breakfast.Last, this is the cheapest trash plasticware on the market. Do you really have to put out a fork that won't cut an egg unless you work at it?Holiday Inn should be better than motel 6.
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January 2023 by Valencia Mu
Nice hotel to have or they give breakfast in the morning. However the breakfast clerk during the week an older woman makes it clear with her grimace she doesn't enjoy her job. During the morning she showed disdain for my family daily. The other staff were pleasant and check in and out was amazing and fast.
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January 2023 by william sinski
Always a great experience here. Room was clean the lobby looked great, and the desk clerk was super personalble. Miss the fountain in the lobby, that was a great center piece and it's been replaced with more seats. Such a waste.
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January 2023 by Lacy Joan
This property is so clean! I cannot say it enough- this was such a nice change to stay somewhere that takes such pride in the experience for the guest! The rooms were cleaned perfectly and set up ready to make you feel relaxed and at home. This is an older property that has gone through a remodel- everything looks great! The team working here are wonderful and very helpful. The location is fairly easy to get to- as long as you don’t miss the driveway that is tucked off the main road a bit. Not to mention it’s a short 10-15 minutes drive to the airport making travel very easy. But most importantly- I felt safe, comfortable and welcome.
