Paint Stores near Fairburn, GA

“Hands down the best customer service I've had at ANY store in a while! Corey and Chris were friendly, knowledgeable, and patient with my many questions. I even had my box of paint walked to my car. If you can, give them both a raise or bonus.”

“Wow! You walk-in and someone is there to help you! I drive all the way to this place just for their customer service...! I needed help with basement floor paint..and in the immortal words of Shaquille O'Neal's mother "I got more than I ever expected!"
Kudos for the special efforts of your team.”

“Johnathan did an amazing job with assisting me today! He was professional and very knowledgeable with giving advice on a project that I am completing. I will return to this location!”

“Never, never, NEVER going to the big box store for paint again. This is the place where someone will actually HELP with paint selections. There’s a table and some chairs to sit and go through colors. They’ll show larger paint chips. You can walk outside with them to view in natural light, which is a must to get a better impression of the undertones.They keep a record of purchases, so if you need the same color next month or next year, they have it!”

“Chris, the Assistant Manager rectified a customer service problem to my satisfaction. My husband painted our garage floor with a paint purchased from Sherwin Williams, but he didn't have enough to cover the entire floor, so he returned to the store and picked up another gallon. The paint job went well until we discovered the grays were not the same color! One was darker, however, we couldn't tell until it dried and, sad to say, all my husband's toil was in vain since the shades of gray were different. So, naturally, we returned to the store to relate our experience and spoke to Tanner, an associate, who told us the manager had left for the day and he didn't know how to resolve the issue. He asked us to take the two half gallon containers back home and to return to the store the next day to discuss the issue with the manager. Well, we did that and much to our dismay, again the manager had left before we got to the store. After once again, missing the manager and our issue was still not resolved, I admit to getting flustered. Fortunately, though, Chris intervened and he, personally, re-mixed the paint, perfectly. And, moreover, he gave us two replacement gallons to ensure we would not have to return to the store with the same problem. The runaround was exasperating. I absolutely dread returning merchandise. An apology from the store manager would've been great, but the assistant manager handled our issue as a true professional. After all, we have been a long standing, loyal customer of Sherwin Williams products for decades. We deserved, at bare minimum, professional interaction and resolution. Sherwin Williams is a reputable business, but it's' reputation is tenuous and wholly dependent on quality, ethical business standards. Chris epitomized that high grade fair customer service that Sherwin Williams is known for. He earned his position as Assistant Manager because of his ability to effectively resolve issues that stupefy subordinates. My husband is disabled, but he sacrificed to work on this home project that caused him additional issues because it was so strenuous and stressful. A job that would've been completed, now has to be REDONE because the paints did not match. It was, clearly, a mistake made by Sherwin William's staff. The run around only exasperates customers. I appreciate Chris for handling this situation effectively.”

“I love coming to this store. Everyone is always friendly and helpful. It still has that mom and pop feel like most hardware stores used to have but lack nowadays.”

“Leon's guidance went above and beyond my expectations during my in-person visit. His expertise truly shone as we navigated through selecting my interior painting colors. Patient and incredibly knowledgeable, Leon provided invaluable assistance that surpassed what I had anticipated from my visit. I couldn't be more satisfied with the level of service he provided.”

“The two men working at this Sherwin-Williams location on May 22, 2024 were such a help! They patiently answered questions, offered helpful suggestions, and demonstrated excellent customer service.”