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April 2024 by caroline ochola
Professional, knowledgeable and awesome, awesome customer service!
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March 2024 by DA G
First-time customer experience, a month ago, was great! Prompt service. Eyeglasses were ready for pickup in less than the estimated 2 weeks. Special recognition to Kent who is very knowledgeable, professional and provided excellent service.
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February 2024 by Lizbeth Hernandez
I am very y satisfied with her service she did an excellent job in customer service. And she went above and beyond helping my find my favorite frames that were unfortunately discontinued from Americas best. I am very greatfull for haveing her in Americas best she relly made my experience worth while.
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February 2024 by Gloria M
Worst yet ,last year did eye exam for contact. Sign up the program for 2yr free exam for contact. First ordered my contacts didn't get them for 3 months. Had to keep going back for samples. Now I want an exam because I still can't see correct. But guess what no in house dr. Crazy that I have to go out my way an another location.I am just going to stop coming here
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February 2024 by Gary Lewis
I have been going to ABC&E for decades now and courtesy of Randi Nieda and the team in Fayetteville, GA, I had the best experience ever. They were helpful, prompt, professional, and friendly. What a great team they have! Thanks for the 5-star experience!
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January 2024 by Kenneth Mccane
Great customer service provided by Jackie start to finish!! Received glasses back seeing and fitting perfectly!??
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January 2024 by Mike Sawyer
I use the location in Fayetteville Ga. The sales person's name was Jackie. She did exactly what she said she would do. Her follow upwas excellent, great customer service.
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November 2023 by Elaine Ferrell
The America's Best in Fayetteville, Georgia is awesome... Outstanding customer service, everyone greets you when you walk in door with smiling faces. I felt so important when I walked in. They spent quality time with customers, just a wonderful atmosphere... KUDOS fayetteville!!!!! I originally came to this location before I went to Griffin location, fo some reason my insurance provider wanted me to use Griffin...what a disappointment. I went back to Fayetteville (always go with first choice). I'm sure people read my review for Griffin location and the horrible service I received....
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October 2023 by Wayne Audley
Did my eye exam at the fayetteville location in late spring this year. Experience was just ok. Today 10/23, a coworker tried to make an appointment there and was told they HAVE NOT have a licensed Opticians on property for almost a year???!! What??? Instead they referred her to the Morrow location. Why are they even still seeing people there at all? Is this legal? If this is true, this needs some serious attention quickly.
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October 2023 by Jessica Sturman
Great staff. Very helpful and they make getting glasses easy. From my initial visit to picking out my glasses to going back to pick them up, everything was great!
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September 2023 by Juan Espinoza
Went in today and was helped by Jackie! She was wonderful, kind, and patient in helping me choose my frames and explained everything my insurance covered! Will definitely seek out her help again!
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August 2023 by Lashay Hines
I’m currently sitting their parking lot and it’s 12:24pm, I walked in at 12:17pm and was not greeted until well after I walked into the business. I was then rudely and loudly asked by the front desk personnel was I ‘picking up?’ I advised No, I had an appointment. She then asked my name and then my last name aloud (as she was servicing another customer), I advised I’d wait until she finished w/ the customer. She said No, if you have an appointment and I said I do it was at @ 12:15pm (as my wife made it) and she then again yells your last name is xxxx I said Yes and she well you’re late, it was 12:10pm (very reluctantly as if I was bothering her and she didn’t want to be at work) ??♀️Nevertheless, I stated I’d reschedule BUT I’M NOT too rude and unwelcoming for me.
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July 2023 by Alpha L.
Linda, Tracey, and Janice, at the location on Marketplace Blvd in Cumming are the BEST! I went in for a last minute contacts exam and they figured out my headaches were due to the wrong prescription from my last doctor, who shall remane unnamed (in Cumming)... I got my first pair of glasses at America's Best around 30 years ago, and Ill never leave again!!!!
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July 2023 by Willis M.
I scheduled eye exams for my three (3) children (15, 13, 6) with America's Best online and was ready to move forward. When I booked the appointments I found it odd I was able to book my teens' times 10 minutes apart (10 & 10:10 am), but when it came to the 6 y/o the appoint couldn't take place until 12:10 pm. All three (3) were booked at the same location on the same day.Today I receive a call, to change my appointment date for the 6 y/o due to the optometrist having strict rules of ageism on patients under 7 years old and over 70 years old. The store manager informed my wife and I because of my 6 y/o age we needed to reschedule for two (2) weeks later, since the optometrist feel she would take longer to exam as would anyone over 70 years old. This is the procedure at EVERY location. The manager even tossed in if the elderly has high blood pressure or other medical issues.How can you advertise you are more of a family friendly practice, but when it comes to these two (2) age groups excuses are made.?!
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June 2023 by Nika Green
My daughter and I came into the office for an eye exam and new glasses. The staff from the time we enter the facility was amazing. The doctor offered a virtual eye exam. Kent was just a breath of fresh air with the most pleasant customer service. Thank you for you time , patience and knowledge.
