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December 2023 by Nash Crawford
Been a member since I was a high school senior. Always exceptional service! Now nearly 60 years later, I’m still a loyal customer, simply because of the service.
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November 2023 by Kemi Clark
Absolutely best customer service from the lady at the desk to the right when you walk through the door. (I forgot her name), but she was absolutely amazing and very helpful!! I’m thankful that I chose to bank with Georgia’s Own!!
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November 2023 by Mike Barnes
The people at the Fayetteville office don’t care about customer service. They are extremely rude and make excuses for not assisting you. They talk with one another while you’re trying to do business. I have a RV loan with these people and they are a disaster. Oh and They don’t keep supplies in the night deposit box either.
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October 2023 by Tyler marie
The most inconvenient hours, and the atm chooses when it wants to work.
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September 2023 by S Smith
Coin machine was down last week and they directed me to the Morrow office only to find out they don’t have a coin machine? is there a number for the branch that I can call instead of the 800# to ask questions? Only need to know when the machine will be fixed.not driving to Conyers
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June 2023 by Erica Paul
I love this branch! I have been banking with them since they opened and they have always been good to me and treated me well. Thank you especially to Mrs. Cathy and Mrs. Wanda?♥️??!
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April 2023 by charles lawton
Most people work 9 to 5 the bank is open 9 to 4… make this make since
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December 2022 by Serena Bradford
Absolutely the worst customer experience, rude!!! You have to go to the ATM to get money just to put into your account, you can use any other back card!!! Don’t use this bank!!!
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February 2022 by Ken R.
The customer service at this Credit Union is Abysmal
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December 2021 by Brittany B.
DO NOT USE THIS BRANCH! Clerks do not know what they are doing. My check got stuck in the ATM and it didn't deposit. I went inside to speak with someone, they told me that they were not able to open the ATM and I would receive a partial credit until the check is deposited. Mind you this happened Wednesday. I called corporate this morning and they contacted this branch and was told that the branch was not aware of the situation and had no clue what was going on. They also insisted that I would get a partial credit today before the business day is out!( how are you insisting on a credit when you don't have any idea as to what is happening) I later received a call from GO informing me that I will not be able to get a partial credit to my account and I will have to wait an entire week to get the check back! I called back to asked them to not to deposit the check( I no longer feel comfortable with this credit union handling my money), they told me that the community manager would call me after their meeting before the business day was out. I never received a phone call.I am frustrated because this credit is not only money hungry but lacks the best interest of their customers! ⚠️ Use Caution when banking with Georgias Own Credit Union ⚠️
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September 2021 by John Doe
My experience with GOCU has been great. Everyone has been friendly and professional. I have used the branches in Alpharetta and Fayetteville. Again, service has been outstanding.
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April 2021 by Taylor Brandon
Money got stuck in atm and said cannot return cash this is crazy I need my money back. What is the atm number for the tech ?
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March 2021 by Brittany Brown
DO NOT USE THIS BRANCH! Clerks do not know what they are doing. My check got stuck in the ATM and it didn't deposit. I went inside to speak with someone, they told me that they were not able to open the ATM and I would receive a partial credit until the check is deposited. Mind you this happened Wednesday. I called corporate this morning and they contacted this branch and was told that the branch was not aware of the situation and had no clue what was going on. They also insisted that I would get a partial credit today before the business day is out!( how are you insisting on a credit when you don't have any idea as to what is happening) I later received a call from GO informing me that I will not be able to get a partial credit to my account and I will have to wait an entire week to get the check back! I called back to asked them to not to deposit the check( I no longer feel comfortable with this credit union handling my money), they told me that the community manager would call me after their meeting before the business day was out. I never received a phone call.I am frustrated because this credit is not only money hungry but lacks the best interest of their customers! ⚠️ Use Caution when banking with Georgias Own Credit Union ⚠️
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March 2021 by Moe & Skrilla
Customer Service is RIDICULOUS! Been calling for two days to simply have a representative to assist me! Still haven't been able to get in contact with anyone. Will be transferring to another bank.
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March 2021 by Angela
Would give -10stars but that's not an option. This place is a joke.
