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April 2024 by Dessie Burnett
The service was very good.
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January 2024 by Loran Posey
Orthodontist department never answers the phone, they have canceled and/or rescheduled appointments without my consent more than 3 times in 2023 alone. The staff is incredibly rude and unconcerned with doing their job, answering calls, returning voicemails, billing; it is all beneath them and they will express it audibly by signing, staring you down, and slamming items around, IF they agree to aid you in paying a bill or rescheduling. They will just hang up on you if you call and they dont like what you ask of them. This has happened twice in the general practice department as well, just a today alone. They seem to feel as though we should grovel at the fact they arrived to work in the first place instead of expectting them to actually work. This place is a joke.
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December 2023 by Joshlynn Bracy
Let me start with ortho and pediatric, their front desk and clinical staff are great. I have no complaints.Now they’re general? That’s different. Their front desk staff is mostly bitter women with unnecessary attitudes. Not sure if they bring their personal issues to work but it’s never pleasant. Constantly on long holds, then “accidentally” disconnected, snappy answers, always being talked at and not talked to. (Those that get it get it). And when you reciprocate the energy they give you ofcourse now you’ve become “that patient”. And now I get the snappy hold on and transferred to the line no one answers. I work in the medical field so I understand busy long days and yes it gets tough. But damn. Professionalism isn’t a thing?However, thejr clinical staff is great. Doctors are great. Clean facility.
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December 2023 by Miks
Great Expressions-Fayetteville continues to provide great customer service which has always been my experience with them. Today I was there on a follow-up appointment with Dr. Ash & he was prompt and respectful of my time, even seeing me before my appointment time. During my follow-up he asked questions & offered words of encouragement afterwards. It was a great visit & I would recommend them to everyone seeking dental services.
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December 2023 by Kimberly Gibbons
It was absolutely awesome! I was so afraid because of previous experiences at other dentist services. The dentist was very patient, compassionate, and understanding. The dentist assistant was incredible. It was pain-free. I am definitely going to recommend this Great Expressions Dental Center. Thank you!
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December 2023 by Denise Hedgeman
Andrea has been my hygienist for years. She is excellent at what she does. She’s caring and explains everything that needs to happen. The front office staff is exceptional.
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December 2023 by Tracy Porterfield
I've always received exceptional service at Great Expressions! From the moment I step in, the staff makes me feel welcome and comfortable. Kim is always incredibly gentle yet thorough in the cleaning process, explaining each step with care. I Highly recommended!"
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November 2023 by Jennifer Blackmon
First let me say I have a 3 because of my initial experience with Dr. Collins who is no longer cause but did improper work on my teeth which I strongly feel damaged a nerve. Although I feel I should not have paid for service due to his improper care, I had a great experience with Dr Woodrick. He took care of me and the staff was for empathetic to my concerns. They showed compassion and did what they could to help.
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November 2023 by William Gorham
My cleaning appointment today was totally great! From check-in to check-out, the entire process was likened into a well oiled machine, running efficiently with just the right amount of humanism along each step of the process! The dental assistant, hygienist & the Dentist, Dr Woodruff we’re all exceptionally humanizing & professional
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November 2023 by Nicole Garner
I was late to my appointment due to my two boys and I had to get together they saw me that was a plus I was like more than 10 minutes late but the dentist startled me by asking me does my child take medicine because he was real active the way she said I didn’t like it. She asked me to he act like that at school and I said yeah but he’s not diagnosed or anything. They also gave me bills staying at myrtle. My other boy had seven cavities and he was seen by a mobile dentist. I came to his school and they said that he had four cavities within that time. He’s telling me that he got three more cavities, so I’m not sure if I’m going to return to the dentist.
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October 2023 by Terri Smith
Came here for the first time from another GE location. Much more pleasant experience. Didn’t have to wait too long. Was informed about procedures etc. Hygienist was efficient and gentle. Very pleased. The traffic is much better too.
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October 2023 by Iona Cofer
From the moment I walked in I was greeted with so much hospitality. When I Tell You the entire staff was courteous and professional I truly mean it. I had 3 root canals done today by Mr. Woods and he was very patient and understanding about my nervousness. Now the young lady he had assisting him...sorry don't know her name...TRULY ROCKED. She answered and listened to every concern I had about my next process which is 3 crowns. She even listened and gave me her opinion on whether I should keep my gap???. When I say they rock...THEY ROCK!!! Don't forget the receptionist....I had credit left and only had to pay $28....Won't He Do It???
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October 2023 by John Gay
The staff at the dental clinic are very friendly and knowledgeable. I felt very comfortable. I have been running from the dentist for many years. I feel like I can get work done for my health now.
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October 2023 by Tyra Hilliard
I like this office the best. Everyone and l mean everyone was very nice and friendly. I loved how the dentist took his time and explained my procedure to me and made sure all my questions were answered.
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October 2023 by Nyahangalia Momoh Singleton
My husband and I booked an appointment at the Fayetteville office to get dental cleaning and any restorative work we might need done. We received x-rays, estimates on how much dental repair work we would need with each of our projected costs going over $5000 each , the whole time we did not even receive a cleaning. We were told to book separate appointments for the cleaning with out of pocket cost up to about $200 each, doesn't insurance pay for routine cleaning? They accept our insurance. I cancelled the upcoming appointments and still received a bill for $75 without having received not even a regular cleaning service from them. We found another dentist in the Fayetteville area who was up front with what are out of pocket costs will be and we have not received any surprise bills from them. Organizations like these need to be more morally responsible.
