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October 2023 by Andrea Gardiner
I would have rated this place well for service, however, I found my car badly damaged upon pickup. I went to get in my car and found they had hit my door handle and moved the car against something to scrape the paint off all the way down the length of the handle. When I brought it to their attention, they said they would handle it and look at the cameras. Knowing that I did not trust that they would "handle it," I asked them to provide me a corporate number to follow up with. They stated that they would handle it. I have yet to receive a phone call. Now the store is not returning my calls and I have held on the phone for 30 minutes at a time (several hours total) trying to get a hold of corporate - only to be hung up on. The corporate line never had an agent come online and there was no way to leave a message. They DO NOT want your business. Stay far, far away!
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October 2023 by Virgo Beauty
Jenesia at the front desk was amazing, Chris from the back was amazing. They offered me a great deal on my brakes and answered all my questions and concerns. Definitely recommend coming here 10/10
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October 2023 by Kim Moore
I’ve always loved coming to Mavis. Let me just say, Mike….. what an amazing person he is. He’s always been caring and very detailed when it comes to my car’s needs. His customer service is top tier!!!! So happy he’s at the Fayetteville location now! The entire staff there is awesome. Janesia was so sweet when I was checking out and went above and beyond to get a few resources I needed. I know they will continue the phenomenal customer service and I wish all them many blessings!
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October 2023 by Shannon Hemming
Great service! Friendly staff! Needed help with air pressure in my tires and Janesia and JJ were kind enough to take care of getting my tire air pressure back to safe driving levels! You don’t run into people just going out of their way to be kind these days. I truly appreciate their smiling faces on this rainy day. I will definitely be back for future vehicle needs when it’s time to replace my tires. If you want great, friendly and caring service I HIGHLY recommend stopping by!
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September 2023 by Kelly Brooks
Customer service was great. MSK did a great job explaining pricing and keeping me informed on what was going on. The process was quick and easy. I was thankful for Chris aka The Bear when they had trouble getting a lug nut off. I will be returning the next time I need tires.
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September 2023 by Bryan E.
i brought in my flat wheel to get a new tire and waited over 2hours for 1 wheel to get done. Poor service, i recommend everyone to never waste there time coming here your better taking your money elsewhere.
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August 2023 by A. G. Jones
Always a great experience here including today’s visit. I knew I needed an oil change and had my suspicions of my brakes. The team was extremely helpful and glanced over my car and confirming my concern about my brakes. Most grateful for their kindness and expertise.
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August 2023 by Julie Taylor
I visited today for a tire that kept going flat. Chiquita was very helpful and went above and beyond to get the tire fix. I was in and out of there quickly. She also suggested servicing that was due for my vehicle. I have been a customer for many, many years due to the customer service they give. I will return for future needs.
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August 2023 by Charles C.
Would not recommend! Mechanic broke my center cap and blamed it another shop from a year prior yet the item broke on their watch for the first time ever. This place lacks integrity even when you are a regular who spends tons of money. Try a different location, not worth the headache!
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August 2023 by ChristianCrimsonWhite E.
ZERO stars. Rude and incapable. Sean the store manger tried to scam me into services car doesn't need. Chris, the other manger, doesn't wanna be bothered with anything. I went for a simple wheel alignment, one hour later they say they can't do it without changing my control arms (which was a LIE Sean told me). Took another hour to give me car back. The next day my back passenger break worn all the way down and has begun to tear up my rotor. Sean said they didn't do anything at all and he "not doing free labor" .. my lose I guess. DO NOT DEAL WITH THIS LOCATION OR ANY MAVIS TO BE SAFE.
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July 2023 by Arthur B.
I received a message asking that I give corporate a call from the review I left earlier yesterday. It was one of the worst calls I have ever had when it came to understanding the customer as a consumer. More excuses were given as to why I had the experience with the hopes of next time it being better. There was no confirmation of a plan to improve customers' experiences. I felt that the person was listening to check another box to say "we addressed a concerned." I am even more committed to not going and spending my hard earn money with this company again. I will check online and other locations.
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July 2023 by Ladii Scorpio85
My battery died in my car and I couldn’t start it. Totally messed up my plans for the morning. After Aaa told me I have to get my battery replaced ASAP after they gave me a jump, I made my way to Mavis Tires & Brakes to see if they could help.When I arrived, I was greeted by Chris the assistant manager, and let him know what was going on. After he heard what I needed, he went went right to work, and within minutes he changed my dead battery with a brand new one. Excellent and fast customer service. I recommended coming here for all your auto needs.
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July 2023 by Michelle Martin
Super friendly staff. I had a flat tire and ended up needing 4 new tires, so my day went from good to bad. However; they worked with me to get the best price and got me out of there in an hour. Definitely recommend this place and Chris who was the one who personally helped me.
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July 2023 by Tameka Y.
This location was beyond amazing when I had to get my tires rotated. Chiquita gave amazing customer service and was extremely helpful!
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July 2023 by Renee Weber
They were amazing and bent over backwards today to replace a tire at the end of the day. The tow truck showed up right at closing time and they still got us taken care of. Great price and great customer service with the tire we needed in stock. I am so thankful for their help and taking the stress out a stressful situation! We will be back to this location!
