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“This place is great! I got two mattresses in here! They have financial options if you don’t or can’t pay for it upfront, definitely come see what they have! Jordan good people!”
“Great prices and excellent customer service from beginning to end. Delivery was on time and I do mean on time. My bed was put together within minutes and the delivery men were very professional. My bedroom took on a whole new meaning and I am extremely happy with my purchase. Big name brand stores are good but small ones are even better!!!”
“Vincent was very professional and personable while helping us navigate our purchase of a new mattress. He was knowledgeable and not at all pushy during our selection process. We chose the orthopedic ultra firm and are very satisfied with our choice. Five stars to him and the company.”
“Joshua, was great. Sears overall is a problem. Joshua was the fourth visit I've had from technicians. He was scheduled after I left a 9-5 window open last week which, after waiting all day, was cancelled by Sears around 3pm. I was never able to get to a human on the phone to rescheduled or address the cancelation. This is unacceptable. I did not pay for a home appliance warranty to only speak to AI. Naming her Samantha is so insulting, there is no need to humanize a non human experience. I will rethink my Sears Home warranty renewal for any company that will prioritize human beings. I thought Joshua was sent to address escalation of my leaking dishwasher to a resolution. I was informed that after four visits yet another tech needs to come out to address the issue and even then it will not be to repair or replace the dishwasher. This lengthy process might be acceptable if I was able to speak to a human being about what all is involved, I was informed that there are no humans to speak to. This is the bad place.”
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“Too soon to review my mattresses, but the professional and courteous manner of Key is invaluable. What a lovely employee. I love the way she listened to my concerns and really took the time to clearly explain Mattress Firm's perks or pros if you will. I love the fact that she didn't pressure me to purchase something more than what I came in for. She made it happen. Keep up the good work Key. Yes I would highly recommend Mattress Firm. Do your research and ask questions!!! Thank you Mattress Firm Fayetteville, GA”