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January 2024 by Patricia Edwards
Good customer service, well organized
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October 2023 by Heather Stone
They were in able to assist in helping me return my online orders even for store credit.
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August 2023 by Jasmine Arnold
The associate, Diamond, was really helpful. She found me some great $5 jeans. The store is always clean and organized.
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August 2023 by Chitown x
Just had an exchange from an online order . The manager assist in the exchange and was very pleasant. Great store no complaints
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August 2023 by bonita ________1
the store is clean and nice layout but the employees are always slow and no one is working at the front line
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July 2023 by Amy Hardman
The store clean and next. Very well stocked and the worker ver helpgul.
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July 2023 by Taylor Britt
First, I would like to say that I love this old navy location. I typically don’t have any concerns.However, I did buy two pairs of shorts today. Both shorts were the same size. I noticed one of the shorts were more loose fitting when I tried them on. I can tell the item was previously returned and placed back on the shelf. That same pair of shorts did not have a clothing sensor on it like all the others. It was the last in my size and color so I proceeded to purchase it.I mentioned the discrepancies to the manager (Lawrence) and she disregard any of my concerns and told me she couldn’t do anything about it. Her attitude was not very pleasant. She look at me with a pre-convinced conscious and a unpleasant attitude. She also walked off.Luckily the young lady at the front register 305 ( Cashier 2494113) had a much nicer attitude. The cashier informed me that if I am not satisfied- she would order me a brand new pair.I appreciate her understanding but it’s still a 1-Star for CUSTOMER SERVICE for me!
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July 2023 by Roberta Jackson
Great selections and sales the day I went. Wonderful helpful customer service. Clean and tidy store.
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April 2023 by tatnai w
Great experience.. I love how cute the items are and the sales prices.
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April 2023 by Melissa English-Rias
Love the super cash. Great selection of items and great prices..
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February 2023 by Co Mccoy
So me and my daughters had to a quick run in old navy last night 2/14/2023 because my youngest has a program at school and she needed to dress the part. So while trying to shop my daughters was standing around waiting on me while I put a outfit together for some reason the looks like manager a African American female with a afro kept asking them if they needed help. So I eventually heard her while looking for a shirt for the pants. I said they are with me. So to say this not all black people steal. Just because we had on throw on clothes to shop does not mean we don’t have the money to pay. Will not return to old navy to be profiled
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February 2023 by Brittney Ringfield
Came in to pickup my online order and was unable to because I didn’t have my I.D. Which I didn’t understand because I had my email along with the barcode. However, I verbally said cancel the Oder because she “couldn’t verify me” without my I.D. I called customer service to find out she canceled my order. If I couldn’t pickup the order because “she couldn’t verify me” how was I able to cancel it without it being verified?? So anyone can can come in and cancel another person’s order I’m assuming now.
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December 2022 by Tom Dennis
Went for boys shirt didn't have what was advertised
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September 2022 by Kenyon Brown
Great place for school polos and right on time for halloween shirts
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August 2022 by Charlie
Staff totally ignores all customers not just me. When asked questions, it feels like you're bothering them. Needs to train staff better. All sizes are for smaller people, no 2 xl or 3 xl. Staff makes experience even worst, with their lack of knowledge on products within the store
