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November 2023 by Bernie West
Great service at Vic’s. Prompt & honest. I will be using them in the future for sure!Had engine issues with my Kia Optima and found there was a recall on them. Saved me A LOT of money!
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November 2023 by Walter Askew
Vic's auto is not a place that I would recommend. They had my truck for a week, and when I picked it up, parts were missing, and my vehicle still has a leak from the part that was left off after they replaced it after another 4 days. They never called to give me updates. The new owners give the Vic's I knew a bad name
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October 2023 by Tower Developers Inc. Office
Vic’s auto while as professional as they come, is like a neighborhood friend of the family. Vic and his team has always taken care of the people that come to him for help. Now, his successors have taken the baton and carry the same professionalism and the same warm helpful spirit of the family friend. Other shops in the neighborhood don’t carry the same attitude of caring.
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October 2023 by Jen Adams
Vic’s auto has always been reliable and has given us fantastic service. We have been using them for more than 10 years for all of our personal and work vehicles. I won’t go anywhere else!Services: Transmission
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October 2023 by Derron Ridley
I love Vic’s Auto!! Good quality work and not to mention an amazing staff!! I bring my truck here because I know it will be done right! 5 stars!!!Services: Auto engine diagnostic
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October 2023 by Donald B.
Great service at a fair price and they stand behind their work. Recently had my car worked on and had to replace the coil and head gasket . a couple months later it stalled out a few times and wasn't running up to par so I stopped by Vic's and told them what was going on. They were on it immediately and quickly diagnosed the problem with one of the coils was faulty. They quickly changed it out at no charge and I was on my way ! Great place to do business with!
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September 2023 by Kay Kiblinger
They did great work on my husband’s F350 Diesel truck….,he showed me the old parts & explained what happened…..feel like this business is honest & trustworthy.Services: Electrical repair
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September 2023 by Chris D.
Hopefully, I can update this review when I eventually get my car back. This is not Vic's shop anymore. He had kept my cars running for years but sold the business to this company several months back. I went to the new ownership because the transmission that had been installed by Vic's original crew failed one year into the 3 year warranty. My only option to have it repaired under warranty was to take it to the new ownership who has kept the business' name. I dropped my car at the shop 7 weeks ago and it took Jasper Transmission 6 weeks to produce a replacement transmission, or at least that is what I have been told. They have had my transmission all this week and told me that they "plan(ned) to have it finished up by the end of the week." I just called at the end of the week to see when I could pick my car up and I was told that they were about to start work on it. The manager, Ron, told me "that this isn't a 20 minute job". That is true, I have worked in the used car business for 25 years and it is a job that should take about 2 days to complete. After initially discouraging me from bringing the warranty claim at all, Ron has told me what a "nightmare" this car is repeatedly. This is a 2008 Ford Focus. It is not an exotic car and this is garden variety repair work. While arguing over the phone, he told me that I had interrupted him too many times and that he would send me a text notification when my car is complete. Their review on their website include a quote from a "customer" who claims that they were 'very pleased that the shop had squeezed them in and had the repairs done the same day'. If I am to believe that review is real, it would certainly help to explain why my car wasn't touched all week. I wish I could take the car elsewhere but I'm stuck waiting for this shop to complete the work. If they think this has been a nightmare for them, I wish they would look at it from my point of view as the customer who paid over $4000 last year and I can't get my car repaired per the warranty.
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September 2023 by Terry Hinkle
Everyone was knowledgeable, kind and professional. They me got my car’s air conditioning back in shape. The facility and the waiting room was clean and comfortable. I recommend them for their services.
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September 2023 by Tyme “Tyme” Camp
Awesome shop! Manager talked to me personally like I was a person instead of just another paying customer. Mechanic told me exactly what it needed without any “fake sales” added! Competitive pricing and beyond friendly all around!
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September 2023 by Karli Hudson
I took my vehicle in for an oil change and they were quick and very thorough. They are under new management now and seem much more organized!
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September 2023 by amire ceasar
brought my jeep in for diagnostic on my check engine light turned out to be an emission problem they fixed it in a reasonable time and very competitively priced relative to most other places and it feels homey
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August 2023 by Scott Gendron
Took in my 2008 4Runner. Shop had been recommended highly by a friend, however had a change of ownership since their experience.I am happy to leave a positive review. My vehicle needed significant repairs, AC didn’t work and front suspension was a mess after admittedly years of little maintenance.The shop diagnosed the problems, communication was excellent and gave me a fair price for extensive work. Turnaround was also unexpectedly fast-even though I wasn’t in a particular rush to have it back. Driving away it felt like a new car! I would recommend the new management team.Services: Air & cabin filter replacement
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August 2023 by Richard Miller
Came in for a noice I was having in the rear of my vehicle. Learned that the old owner has retired. Ron the new manager was very knowledgeable and friendly. He was able to have my vehicle looked at and repaired while I waited. I highly recommend. These guys seem to know exactly what they are doing and the place seems busy which was a good sign to me. That’s a lot guy. Will definitely be back!!!
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August 2023 by Cherita Kempson
As a women, I have never felt like I was being taken advantage of at Vic's. I always feel like I get a fair price and great service.
