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January 2026 by Kasey McDowell
Where do I even begin? Cristian was able to assist me with an auto quote and provide exceptional customer service. He answered all of my questions leaving no confusion. Awesome agent! Great job.
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January 2026 by Brittney McIntyre
I had an agent, Christian, help me earlier find a cheaper policy. I had an issue come up on my policy and he took out time to help me resolve the issue and gave me a cheaper policy! He was very helpful and informative.
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January 2026 by Ladies in the Locker Room
Always professional
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November 2025 by Lauren Ess
Thank you to Cristian Urbano for getting my parents good coverage!! Awesome customer service
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October 2025 by Otisha Bell
He was Amazing
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August 2025 by Lisa Monique
Amazing customer service! My car insurance had lapsed, and my nerves were wrecked. I walked into this location on a Friday, and Cristian immediately went to work finding the right coverage for me. Honestly, I thought I’d be there all day—but I wasn’t!
Cristian was honest, calm, cool, and collected, which instantly helped put me at ease (and probably lowered my blood pressure, LOL). Thank you so much, Cristian, for the excellent service and for keeping the mood light with your jokes while searching for not only great insurance but also great prices I can actually afford.
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August 2025 by Melvennia Clark
I recommend that if you are looking for car insurance make your way to auto acceptance insurance in forest park ask for Cristian Urbano he has the best customer service really cares for his customer needs and makes sure your satisfied and needs are meet for your safety and the safety of others if I could I would give him 💯 stars for his great customer service he is the best and the reason I'm with acceptance and will stay with acceptance insurance
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May 2025 by Sharon Rivers
Cristian Urbano handle my insurance like a pure professional. He was polite and patient with finding the best insurance insurance policy and the best lowest prices. I like how he takes his time he doesn’t rush you off the phone like most agents do . If you ever need assistance in finding the best auto policy please,ask for Cristain Urbano you’ll be glad that you did. Thank you for being so kind and professional Cristain!
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May 2025 by Stacey Whitaker
I was greeted by Christian and realized that my car insurance was due for a renewal and the price increase was more than expected. He took a few minutes to look me up a new car insurance policy that saved me over $100, so he is definitely appreciated and gave me great service!
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April 2025 by Dejuna Reeves
Love the customer service I received. This was my first time dealing with this company. Mrs April was on top of her game, very knowledgeable on my question and concerns. I would recommend this company for your insurance needs no matter the type!
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March 2025 by Terin Simone
I was speaking with April. She was very helpful and professional and made sure she gave me all the information I needed to pick the right policy for me and it was very affordable! Thank you April !
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October 2024 by Clint Leaks
Chekesha was absolutely wonderful!! She helped me find the coverage I needed and was very patient with the process. Thank you for all your support!
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October 2024 by roshana miller
PLEASE GONTO THEM. THEY SAVED ME. I REALLY NEEDED INSURANCE CHEKESHA IS REALLY THE GOAT . She helped me and my mother in a time in need to find insurance. Thank you again. !
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October 2024 by Rob Superion
I walked in looking for some insurance policies for my vehicles. And I was greeted by Keisha and the great Distract Manager Justin. They walked me through the several different insurance policies the team was very engaging and friendly. Justin was an absolutely great coach who talked and communicated effectively with his team. And Keisha was great at getting me paired with the perfect policy to fit my needs.
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October 2024 by Mario Lawrence
Nice/welcoming and the customer service is very good…
