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“LOOKA HERE THAT DAMN MRS. JILL AND MR. SUNNY AT 4790 JONESBORO ROAD IN UNION CITY GAVE ME THE GREATEST CUSTOMER SERVICE EXPERIENCE I EVER HAD.
THOSE GUYS CARE ABOUT THEIR CUSTOMERS. WHAT A WONDERFUL WAY TO KICK OFF THANKSGIVING DAY”
“This place is amazing… Ask for Mr. Rob because he has professional customer service skills and he was able to explain my warranty for my battery to mein a way that I could fully understand. You really know how to treat your customers Me. Rob, and thank you for your kindness”
“Keldon installed by battery onsite and was extremely professional. He throughly explained the process and ran the proper diagnostics to confirm my hybrid battery needed replacing. I highly recommend!”
“Yesterday my dad and I went to this location because my battery was dying and the one I had I bought here two years ago under a three year warranty. Daniel was the one who helped us and he was AMAZING! His customer service was phenomenal. He replaced my battery for us even though my dad could have done it. We complimented him on his customer service skills because it is hard to come across these days. Thank you again Daniel! If you go to this location and need help, he’s your guy.”
“Went here because I needed to program a key for my minivan. Quick, friendly, and good price! Saved over $200 by coming here instead of the dealership.
Cam helped me out, and he was very professional and efficient. Highly recommend!”
“Had issues with my phone and took it to BatteriesPlus for help.
Rafael helped me fix my problem.
Very professional. Great service ! Great employee !”
“Fantastic O’Reilly location - exceptionally clean, organized, and fully stocked with everything I needed. The staff was genuinely helpful, and the store manager, Katara, greeted me so warmly, and was especially hands-on and went out of her way to assist me. No wait at all and great service from start to finish. Highly recommend!”
“I'd give them 20 stars our of 5 if I could!
Not only were Michael and the general manager very helpful, they also went above and beyond to fix my car then and there, in the middle of the night, after hours, and during Christmas break!
Thanks to them we are enjoying our vacation as if nothing ever happened.
Thank you guys!”
“Mr. Zee and Mr. Greg were the best! We needed new alternator. They helped us make sure vehicle was in a safe spot and helped us find service center. They are THE perfect example of what kindness and quality customer service should be!
-Stacy - Expedition”
“I called this company 9/25-9/28 to verify they had battery for 2011 Honda Accord I go 9/28/23 5:18pm I was sold $60 battery that doesn’t fit in the vehicle 9/29/23 they’re avoiding answering the phone9/29/23 I will be returning for refund or replacement today 9/29/23 I will update this review received correct battery works great 12/12/23”
“I’m very big on doing reviews! I just want to say thank you to Vernon and Shakira for looking out for me every time I go to this store. I come here whenever I need parts for my car, and they are always helpful and friendly. I picked up my brakes yesterday, and Vernon made sure they were ordered and that I received them ASAP. Thank you guys!”
“I just want to say, Renard went above and beyond helping me here. I had a mechanical issue that I had been hunting down all day, and so it was getting kinda close to closing time, you know, within about an hour, when I came in. But he helped me sort the problem out, and from my description and testing and looking at the thing and whatnot, not only diagnosed my alternator, but pinpointed what part of my alternator had crapped out, which, unless I misremember, was the voltage regulator. And he was so awesome selling me the new one! He told me about another location that's open later in case the new one had trouble, and made sure I had a light to work by. I got out the door right on the nose at closing time, bolted that puppy in, and now it's humming along. You know how car problems can sometimes be a little adventure, and especially at that special time of day when everyone wants to go home, ya know... but Renard really helped me out and made sure I could get home okay, and not be stranded on the side of the road again tonight. He's very knowledgeable and professional and awesome to do business with. Thanks! :D”
“My experience at Old National Highway was great! The representative name Sandreen Was very professional and knowledgeable of the parts and products in the store. She was extremely patient with me for I can sometimes ask a thousand questions.”
“Staff here is always super nice to me and make me laugh when I come in. I'm sure a few of the associates should ASE certified with their level of knowledge. They have the location of what you need memeorixmzed to the store isle. I never have to search and they ate always willing to come outside and see what I need help with.”
“Let me tell y'all about ilea ABOVE AND BEYOND to help me and my gf last night get our tail light all right from finding the correct parts too taking the time to look up the correct part never got frustrated tell her to diligence it was just the absolute joy. She could've left us to figure it out but she help and I truly thank you for that”
“Mr. Pete was excellent. I called prior to arrival, Mr. Pete was more than educational and detailed with answering my questions. Upon arriving, Mr. Pete assisted without hesitation and to full satisfaction with putting headlights, both left and right side on my truck.
I will not visit another parts store other than this one if it's within my reach.
Customer service was fabulous and outstanding!”
“SEAN IS THE BEST ! I went in with the intentions of my problem not being solved but boyyyy was I helped and it exceeded my expectations ! 10/10 customer service !!”
“Thomas was a great guy with me buying my parts and battery and he also put the battery in for me In less than five minutes and I was amazed i recommend this orileys to anyone don’t let the reviews make think different trust me ??❤️”
“I had a great experience at this O’Reilly location. After spending about 40 minutes calling and driving around to different auto parts stores, I finally came across this one and was helped by Marlon. I explained that my brake light was out and that I had a replacement bulb from a pack I previously purchased at another O’Reilly.
Without hesitation, Marlon offered to help me install it. When he removed the light, he noticed there was water inside the hub and explained that while he could replace the bulb, it would likely blow again because of the water. He recommended replacing the hub to properly fix the issue.
I purchased the hub and returned once it was available, and Marlon took the time to replace it for me as well. I truly appreciate him going above and beyond to help solve the issue after I had already tried several other auto parts stores. Great customer service and very knowledgeable. Highly recommend this location.”
“this store is very nice and much cleaner compared to other parts stores . the employees are friendly and knowledgeable and i always get the right help i need when i come to this location.”
“The staff was very nice and professional. Bryson got In and out. Very professional!
Nice to see a shipping and Receiving that actually care about the driver...”
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“The staff this morning went above and beyond to make sure I left with everything I needed and for the best price.A big thank you to Tony,Dee,and the manager for making that happen!”