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December 2023 by Jamorrie Hubbard
0 stars wasn’t an option but Avoid this company at all cost . The two sistersat counter are very rude ,unprofessional and try to treat you like a child . My car was impounded here by Clayton County Police Department after someone hit and run me in a car I had gotten 3 days ago. I go to pick it up the next morning (not even 10 hours later) price has went up because they voluntarily added crash wrap to my car to “protect it from the weather”. Told them I didn’t wanna pay for crash wrap .Lady says “so if it rained you want your car to get wet?” I replied “ yes , it’s my car it’s no problem” she says “no that wouldn’t be ok” I said “ it’s my car what do you mean? If I don’t care that it gets wet why do you” she had nothing to say except “ well you still gonna pay for it” Excuse me!!! I kept my cool and let it go . I just wanted my car not to beat up no one unctie (get it? Uncle/autie because she was masculine) (My battery dies and my windows couldn’t go all the way up . They were only down 1-2 inches) So now price went from $190 to $260 . They try to give you the runaround when it comes to paperwork and retrieval of your vehicle so they can keep it and charge you more .I just paid 3500 for the car 350 for vehicle taxes another $200 to do minor work on it, told them I’m not interested in paying an extra $70 for something I didn’t ask for. they don’t care they are just money hungry vultures. On top of that My belongings were stolen 1 rifle,clothes , shoes, power tools and middle console filled with quarters and dollar coins. My vehicle had more damage than it did before they touched it and they deny damaging anything. Please people if you can avoid having to deal with this company from the dirty women at the front desk to the careless truck drivers , I’d advise you to. It’d save you money,Time and a frustration
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December 2023 by Amani “Lock Me N”
Tamika was such a great help she definitely is the face of the company .
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December 2023 by MR LOUIE FRANKCO
Great experience! These drivers are highly experience and professional. I'm glad I chose new image.
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December 2023 by rene Rodriguez
I got into an accident and my car was towed by them I was taken away by ambulance and couldn't take all my belongings with me and when I got the car back my things were stolen called them and the lady told me that they don't steal and my things just walked away just rude and disrespectful
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December 2023 by Nakyra Elam
The young ladies in the office were very sweet & nice, Made my day so much better and very helpful !! If i could do a 10 star rating i would’ve ! Thank you guysService: Car towing
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December 2023 by Shamira Braziel
Tamika provided very good customer service and Darius was very helpful and fast! I’m very appreciative of the service received from these wonderful people!
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November 2023 by JAMIE MARSHALL
This company has A++ service! They are prompt, fair, & provide excellent customer service from beginning to end! I want to personally thank my driver, CHRIS, for providing the best tow service I've evered had! He made my experience comfortable during a discouraging time. He also went above and beyond the call of duty to help me! May God continue to use & bless you Sir! You're a great face to this company! You guys come highly recommended from me!!!
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November 2023 by Kenneth Hickey
Great customer service from the beautiful women at the front desk and great communication by the tow driver. Even though my car was towed and impounded here being in a place it should not have they made my experience as painless as possible and helped me get it where I needed it to go.Service: Car towing
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November 2023 by Acascia Young
The women there that works customer service was very nice and professional, but I did have to travel to another location to pick up my car but otherwise it was a good experience there.
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November 2023 by Bedalion Preston
Tomekia was a wonderful surprise!!! She was calm and so helpful and waited and so patience Thank you so much!!!!!!
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October 2023 by Ashley Gresham
They were friendly, fast, and accommodating! I hope to never have to see them again though. Lol
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October 2023 by Oba God
The entire New Image Towing Team to the ladies at the front desk to the towing guys are all amazing people went above and beyond for me and my son “I could not be happier with my experience.
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September 2023 by Davielle Chandler
Tamika is more than a helpful & pleasant employee. customer service is important and she executes every time
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September 2023 by Tia Rivers
Great customer service answered all my questions came in the next day and everything went smoothly
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September 2023 by Tyshaunn Helm
I really appreciate this company for having patience with me! I had a serious issue going on & both of the ladies at the front were very understanding and very helpful ! I can’t thank them enough! I hope God blesses you all tremendously! The other staff members were very kind & professional as well! Thank you all again for your professionalism & kindness !Service: Car towing