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March 2024 by Mr.b0ty M.
the service was great at first but then in the loading area there was a lady who was talking shit about us because she was to lazy to grab one item. she was also trying to persuade a wonderful helpful man to not give us the chair.
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October 2023 by Penny Baker
I paid for the one in the right and received the one on the left! The manager wants me to arrange for pick up. It wasn’t my mistake why should I do all the work.
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October 2023 by Kenneth Browne
I bought a coffee table I asked to put it on my room to go card my credit limit is 1100 my balance is 0 but my availability was 0 brought two bedrooms sets paid off ahead of time I guess they closed my account for paying too soon so they didn’t make any interest
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October 2023 by Luke G
Good experience, some items you can negotiate if it has been in the showroom for a while. If you aren’t super picky it is a good place to get Rooms to Go stuff for about half retail.
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October 2023 by Connie Finley
When my son and I picked up my purchase, the furniture was loaded with no protective gear. No bubble wrap or any other material was used to protect my purchase from any possible damage while we transported my purchase home. I do not know your company’s process and procedures, but I would like to recommend assisting your customers with some sort of protective gear to assist your customers with getting their purchase to its destination with little to no damage.
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October 2023 by Deborah Turman
I went to Rooms to Go Outlet in order to purchase a mattress. My husband and I were in search of mattress that would suit both of our needs since we get up with a backache everyday with our current mattress. We had already decided that BeautyRest would be our choice from our previous experiences. Our sales associate, Marla, was quite knowledgeable about the various ones available and was helpful to make sure that we were able to make a good decision that would solve our needs within our budgetary allocations. I look forward to doing business with Rooms to Go for my future furniture needs.
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September 2023 by Kiah R.
Doesn't have most of what you're looking for, the furniture is cheap and affordable very cheap. Which is a good thing but nothing is what you would really want and I tried getting a table that they had multiple of but they tried to give me one that was missing a lot of screws because it was the last one they had but wouldn't lower the price even though it was the only one with missing screws
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September 2023 by Valerie Scott
We had furniture delivered and they did not bring the slats for the bed. I feel like I should have been compensated for the inconvenience of having to go pick them up when I had already paid for delivery. Additionally they were slow to bring them out. Pack patience when you go.
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August 2023 by S P
Worse experience ever. First the salesperson is angry when we ask him if we can recheck the power recliner sofa again. He stated that he had 4 customers and did not have time for us. When questioned what he was talking about he said some one has gone to look for a box? Finally we buy this recliner after making sure twice that everything was okay and used the shipping company they recommended. When the sofa arrives one side of the hand rest was broken. When the shipping person contacted this same salesman he appeared very rude and angry.He kept on arguing and saying, you spent a lot of time you should have checked it and I told him we checked it twice everything was good. So it broke while they were loading it in the truck or while it was being delivered but got the same pushback and we ended up with a broken piece as they would not take it back. Will never go back there again.
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August 2023 by K Gooden
They did well dealing with my grandmother and aunt after the things that they ordered were discontinued, and they had no clue until they called in to ask why it wasn't delivered. Other than someone lying and putting in the system saying that they called and talked to them and it taking forever to ship, they did good fixing the situation. Now it's time to see if the other dining room set shows up. ??♀️
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August 2023 by T K
I am having the worst experience right now and I have been trying to remain calm because I am pregnant but I have to leave this review before I lose My cool. Weeks ago I walked into this location and purchased a bed , a dresser and a mattress. 3000$ cash in preparation for my unborn baby’s room. They promised delivery on July 22nd. A day before, they called me saying the dresser was not available but they will deliver the bed on 22nd and dresser on the 29th. Today is August 4th and no one called me with an update. I have been running behind them to get my stuff delivered. They later asked me to come pick it up myself. Mind you I had paid for delivery. However I went ahead and booked a company called Dolly to go do the pickup. I booked a 30minutes slot for 145$ and when the guy got there they made him sit there for more than an hour saying they looking for the dresser and mind you again I had called them before the guy got there. I am having all hormones misplaced right now because this is the worst way to treat a customer. I always buy from this company but this is my last. I will buy from Wayfair or Amazon going forward or even other stores. As I type this, the guy is still sitting there. I have to drive there now to see what’s going on myself. This is so unfair to me because I am on bed rest due to my condition and now I have to drive for 45minutes just to see for myself what’s going on. Ridiculous
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August 2023 by Mario Villanueva Jr
Do not shop here!!! Would give a zero if I could... first of all the no return or exchange policy is bull and they advertise 60 months no interest but when you check out they'll make you get 6 months... don't use Synchrony finance either because they are a joke... they refuse to help with anything and tell you to go back to the store... worst experience ever!!! Been calling up there for months and nobody can seem to help me... Said I was eligible for the 12 months no interest which I already knew that but not one person in that building can fix the problem... Never coming here again!!!
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August 2023 by Gail McDowell
Good selection. I was warmly greeted upon entry. My salesperson (Tanji Green) introduced herself, assisted me while I browsed & when I expressed interest she answered all my questions and guided me through the process. My furniture is being delivered in one week. I'm very happy I came to Rooms To Go Outlet.
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August 2023 by Leslie Roesler
Underwhelmed is the best I've got. I did have good help from an associate when I finally tracked one down, but it was really hard to shop for mattresses here because they're all over the store with no kind of order and half of them I couldn't even get onto because they were on the floor in the middle of a frame or in a big stack. I'd rather buy chairs and stuff here.
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July 2023 by Chris Barnhill
"MARLA THE MAGNIFICENT" recently assisted my son and I when we were looking for items to furnish his townhome. She was extremely knowledgeable, calm/cool, polite, professional and patient. I told her supervisor and manager that she deserved a HUGE raise for representing them so well. I don't think either of them took me very seriously, but I TOTALLY was.
