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March 2024 by Anthony S.
After hitting a deer I needed a car for 16 days while mine was being repaired. I called for a quote and reservation. The Lady was nice and helpful. The first vehicle they brought out stunk to high heaven, but the next was acceptable. After three days I received a call requesting I come in and pay additional funds due to some mix up with the insurance company. I wasn't happy but complied after getting it straight with the insurance company. The clerk Jason has no business working with the public. He claimed to be the manager (lie) and tried to increase the price per day for the car, all while smirking at me. This dude needs a job with a shovel. When I turned the car in I dealt with the original clerk (Matthew) who straightened out the price per day issue. He was very professional and apologetic for his coworker's rude behavior. My advice, go elsewhere.
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February 2024 by Paul Rizzo
Great staff decent vehicles . But bring back the luxury vehicles please can't rent Cadillac or Mercedes anymore and that's a bummer ?
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February 2024 by Alma Morris
They were super helpful and had what I needed. They picked me up and were very courteous.
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February 2024 by Jessica Cruz
Horrible service and horrible people. I saw how they were treating other people while I was waiting on my friend and her grandfather to get serviced, and they treated her very badly as well. They literally scammed her. I literally walked out after she got the rental and I told her I think they’re going to screw you over just like they screwed these other people over and they sure did. She got a new rental and the lady who serviced her said that she doesn’t have the protection plan that’s $25 a day anymore that if she wanted to add it on she can call back and add it on. Well the agent never took it off because she never gave my friend the new contract to sign because that’s what you were supposed to do to begin with Now she has to pay that 250 because of someone’s “mistake” when it’s apparent she did it on purpose. I’m sure the lady knew she had to sign a new contract before letting my friend walk out of the building she thought she could scam my friend and her grandfather
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February 2024 by Michael&Starr Revis
They did an excellent job on getting my husband in a rental after he had wrecked his car.They called and made sure everything was taken care of. Great customer service. They were really upbeat and friendly. Called to check in and let us know when to turn in the car. We will definitely use them again if we need to :)
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February 2024 by Autumn Cooper
Worst customer service I’ve ever experienced on returning a rental car. They would not even work with my insurance when I had the agent on the phone to speak directly with them. Will never be renting from this company in the future.
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January 2024 by Jim Hudgins
These folks were by far the most customer friendly and professional I have experienced. From Kristy to Matt to John- everything was great. I’ll be back the next time I come off the road.
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December 2023 by Nick Venable
Jacob was very helpful and had all the answers for my questions.
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December 2023 by Cathy Fincher
The car was not for me but my daughter. I took her. I did not like !!! My daughter had plenty of cash but they would not take cash. How dumb!!!!!
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December 2023 by Inves Gate
Makayla and Alexis are very unwilling to help or escalate problems to a manager above them and both told me they were the manager. They both just stated "we never ran into that before" which to me that doesn't seem like an answer. If you don't know the answer just say that.
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November 2023 by Jennifer Burnham
I had recently lost my card and due to no utility bill in mine or my husband name, we were told we couldn't rent a car without a credit card. I am from the lower bracket, and I don't have one. What...I do but it doesn't count bc I prepay! Really disappointed because I have had a rental car from here on several occasions!
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November 2023 by Shelly Parker
Friendly and knowledgeable staff. Followed up with me after pick up checking to make sure I was happy with vehicle.
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October 2023 by SCORDERIE
Great customer service. Not sure why you put a solo traveler with 2 small bags in a minivan but, whatever. Great service!
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October 2023 by Pat Steele
Fantastic group at the FO location. They were courteous and very helpful. Had an issue with the insurance company and they were kind enough to extend my rental. Great car selections. Would highly recommend.
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October 2023 by Clifford Morgan
The service was great! From the online reservation, check out / check in process, and the complimentary ride back home went smoothly. The employees were very friendly and efficient. I highly recommend Enterprise of Ft Oglethorpe GA.
