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March 2023 by Savana Keefe
Deanna was very helpful and efficient!
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February 2023 by Candice Smith
Deanna was my tax preparer at the kiosk in Fort Olgethrope and she was amazing she worked extra hard and done double her work with mine lol... She was friendly and was the most helpful preparer I have used
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February 2023 by Tina Catlett
Very nice lady and very helpful. I actually enjoyed getting my taxes done this time ?
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January 2023 by Karen Williams
Made appointment for 5pm. Arrived at 5pm. Agent was working with another client. Also at this time, we received an email for confirmation we would be there and confirmed we were there at 5:02. In that email, it stated that if we were 15 minutes late, the appointment would be cancelled . I completely understand that. It is tax crunch time and I'm sure they are busy and can't wait wasting time wondering if the client is going to show. At the same time, the clients time is just as important. At 5:30, 30 minutes PAST our appt, my husband ask if we needed to reschedule because we had not even been acknowledged at this point. The agent VERY RUDELY looked at him and explained how hard her day had been by herself and that they CLOSE at 5:30. Then told him we could wait, that she was almost done, or reschedule, its up to us. At this time and already 30 minutes past our appointment, we just left and will not be returning. Completely unprofessional attitude especially when we waited patiently for half an hour without even an acknowledgement we were there or that SHE was running late...way beyond 15 minutes.
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January 2023 by Michelle Ellison
The people there are very helpful and get the job done right the first time.
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April 2022 by Karen Dodd
Made appointment for 5pm. Arrived at 5pm. Agent was working with another client. Also at this time, we received an email for confirmation we would be there and confirmed we were there at 5:02. In that email, it stated that if we were 15 minutes late, the appointment would be cancelled . I completely understand that. It is tax crunch time and I'm sure they are busy and can't wait wasting time wondering if the client is going to show. At the same time, the clients time is just as important. At 5:30, 30 minutes PAST our appt, my husband ask if we needed to reschedule because we had not even been acknowledged at this point. The agent VERY RUDELY looked at him and explained how hard her day had been by herself and that they CLOSE at 5:30. Then told him we could wait, that she was almost done, or reschedule, its up to us. At this time and already 30 minutes past our appointment, we just left and will not be returning. Completely unprofessional attitude especially when we waited patiently for half an hour without even an acknowledgement we were there or that SHE was running late...way beyond 15 minutes.
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April 2022 by Billy Crawley
Selena did a great job.Not only did she do a great job in our tax returns, she also took great pains to walk my grandson through this 1st time filing.
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April 2022 by B K
Lady did an excellent job preparing my taxes. She took her time working it and made sure I benefited. I will use her again next year.
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March 2022 by Kimberly Lane
Selena helped me file my taxes and she was beyond AMAZING!! She helped me get back the biggest refund I have EVER heard of. She was very polite and diligently worked on my taxes to get me the maximum and I really appreciate it. I will definitely be back next year.
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March 2022 by christopher wallace
selina the tax preparer had a cheerful friendly attitude and good personality. had me in and out and done in no time.
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February 2022 by Toni Allen
Selina was very honest and I appreciated the work and effort that she put into my return. She went the extra mile in finding out the challenging tax hurdles that she was presented with and was fun to talk to while going through the process..She.deserves kudos from Jackson and Hewitt!!
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February 2022 by Christy Kincaid
The lady Selena who filed my taxes was great. However I am 50 years old and have filed taxes my entire adult life and nearly fell out in the floor when she finished and told me it was 560.00 dollars for filing . I have never in my life had to pay this outrageous ridiculous price to file taxes. This is robbery at the wost level to hard working people . I will never be taken advantage of by this company again and will tell all friends and family to also avoid this company.
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February 2022 by Jess Smith
Selena is AMAZING! She listened to us. Talked with us made the experience with filing with them enjoyable! Go in and see Selena she will help you and keep you laughing!
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March 2021 by Morgan h
I have called numerous times from the time i filled them out back in January they say that my taxes have been filed however the irs shows otherwise and every time I've called corporate, dalton or chattanooga they have been rude or say they are not associated with one another and some are privately owned, don't get me wrong the person who did my taxes was sweet but she also just wrote down my info because she wasn't working at the time then it said i was pre approved for a advanced refund and i've gotten both emails and letters in the mail saying i wasn't as well as saying my taxes should show up on the card in a week or 2 and it still has not even shown they've been filed. I will not ever recommend a Jackson Hewitt again nor will i ever go to one again. I feel as if i was scammed and i will be talking to a lawyer if it isn't figured out.In your response . you never address tonya who did my refund. He is so unprofessional that when she calls people back she tells them all about her personal life and tells them how she cant work her computer or programs
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February 2021 by Tonya Spurlock
I came to this location scared not knowing who are what i was going to get i have filed my taxes with the same company for 5 yrs but this yr chose to find something different. And it was awesome RHONDA was amazing answered all my questions helped me understand certain things i am a manager myself and it is hard to find people that fit in well with the public because we all know the public can be hard to deal with but Rhonda at jackson hewitt was a professional and i will be doing my taxes with them from now on she took time to take my appointment and take my numerous calls on the phone before even meeting me. Rhonda made me have a better day !!!!!