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February 2024 by Kessy Nichols
I DONT UNDERSTAND THE SERVICE I GOT I HAVE BEEN A CUSTOMER SINCE 2004 I WAS TRYING TO DO A UPGRADE AND THEY WOULDNT EXCEPT MY PHONE THEY SAID IT WAS CRACKED AND THEY SAID SCRATCHES IN MY PHONE WAS CRACKS SO MY HUSBAND HAD TO USE HIS INSURANCE TO GET A PHONE AND THEY INCREASED OUR PHONE BILL WITHOUT EVEN ASKING US AND WE ENDED UP MISSING THE PROMOTION .
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February 2024 by Pamela Lawrence
The gentlemen there were so helpful and nice
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February 2024 by Barry Campbell
Location is nice but I don't really like that I have to do a u-turn to get there. Then had to wait 20 minutes to pick up an online order. Sounded like more employees were in the back having a good time while two guys out front were swamped. Once they were able to help me, he was very nice.
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December 2023 by Lindsay Kate W.
T-MOBILE! It's one of the worst carriers I've ever had. Every text I try to send AT HOME, takes 10+ minutes to send. I should not have to keep checking my phone to see if a message I sent actually got sent. And customer service at the store near me, NO help. Just told me to restart my phone, and I've had to do that for every single text I've sent since I got the service. I have not even had it for a year.
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November 2023 by Robert Lockman
Much much better than VerizonBetter reception, better internet, no dropped calls.CHEAPER, consistent billingStaff very professional, helpfulVery useful perks
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October 2023 by Chris Kerr
T-Mobile employees had the best customer service at the Fort Oglethorpe location. Not only you get new gifts even the pets get gifts as well. Thanks for Oglethorpe T-Mobile for such great hospitality and customer service. We will always recommend you guys is number #1!!!
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October 2023 by Ashley French
Both ladies that helped me last Friday stayed well after closing time to help me get everything I needed! They set up my account properly and made sure everything was smooth sailing. I appreciate them going the distance for me and ensuring everything was right. Thanks a lot! ❤️
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October 2023 by Rachel Watts
T-Mobile services have been great so far. A lot better than the services my family &I had been using for phone services. The guy who set everything up for us was awesome. ??He was hilarious & very thoughtful/professional. ? He made what I thought was going to be a very stressful situation in2 something I didn't want to leave lol There were 3 ppl in the store that day and all 3 stayed over to help since we got there right b4 closing ?? I couldn't be anymore happier! 6/18/23 was the day! ?
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October 2023 by Sandi Lockman
Kurt was great. He found a fraudulent account attached to my husband's ss, went over and above helping us get service and reporting fraud, straightening out the mess. He was phenomenal.
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August 2023 by Crystal “YAYA” Reese
Love Tmobile. Always a good experience with them. Ask for Avery or James they will take good care of you!
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August 2023 by Tori Brenner
No one knew how to do their job in there. They were both rude. People actually started walking out because of the issues and not getting any help or even being talked to.
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August 2023 by Sean Beilick
Some workers in the shop don't know how to do customer service well. All though the last two gentelmen I encountered where able to resolve my issue with great customer service after fighting for 4 previous days with other employees. I was without a phone for a week. Thankfully there were two knowledgeable gentlemen in the end to resolve the issue in two days time.Thank you guysYou may consider further training for your store staff.
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July 2023 by Johnny Reed
I want to share my experiences with this store and their associate, James Mealey. In early June I made MY first phone purchase (My husband was more knowledgeable about phones & contracts than I). James was so patient with me & all my concerns.....no pressure to hurry me or "make a sale".Today I stopped by to see if someone would reconnect my phone to my car (unknown reason it disconnected). I was so happy to see James there when I walked in !! (everyone greeted me). He had me fixed & on my way in no time. James is not only very knowledgeable, but has excellent customer service !! THANK YOU, JAMES for everything. - Elizabeth Reed
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July 2023 by Victoria Smith
Great customer service everytime I go in. I bought a new phone yesterday. James wss so patient & kind answering all my questions. Love T-Mobile!
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June 2023 by Darrian Randall
After today I'm done with yall. 3rd month in a row my phones been cut off after paying a 150$ bill. Exactly a week later. I call to figure out what's going on? I get a run around and have to threaten to cut my service off in order to get any kind of assistance. Dealing With it now currently with my phone being cut off and waiting for yall to do your jobs. Negative 1000 stars.
