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March 2024 by Greg W.
I placed an order on 3/12. It was finally delivered to Gainesville on 3/21 for me to pick up per the tracking details. However, the recorded bot said on 3/21 and 3/22 that they had my order and would email me when prep by them was completed. Never happened. The central office told me the same thing, even stating that an approximate pickup time would be early pm. Never happened. Then at the end of each day, I made it thru to this store and they confirmed for me that they had not received the product at all!!!! (They should run for political office!). I cancelled that order a few minutes ago, and will take my business elsewhere in the future.
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February 2024 by Backyard Trail Builders
It's a Home Depot
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February 2024 by Jordan Addison
Rude customer service. Will not return materials when we spend over 100k yearly here. Wasted 2 hours of my time. Do not appreciate rude and lazy customer service. Go to Lowe’s it’s a better customer service and I will give them my business instead. ??
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February 2024 by Lourdes Eligio
Find everything to remodel your home or new project
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January 2024 by Marshall Phillips
Tool rental is the best
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January 2024 by Frazer Love
Ordered the washer dryer combo that cost nearly $3500 waited over a month for it to be delivered only to have it delivered to the wrong home. They promised to reschedule gave us a window and a confirmation and failed miserably three times in a row we canceled the order today and will be going to Lowe’s
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January 2024 by Todd Hawkins
Lots of selection
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December 2023 by Shawn Broderick
People that work there are so hardWorking and helpful thanks
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December 2023 by Kendalynn Permenter
Dan made my day today going out his way to find the very last 4 of the Christmas tree I wanted. Thank you so much Dan.
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December 2023 by Diana Foster
The Home Depot location on Dawsonville Hwy is the one I visited. It was stocked well, store was clean and employees were friendly and helpful. Checking out was easy with their self checkout process but an employee was nearby if any issues were to arise.
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December 2023 by Chad Mann (Chad 99.3)
There were helpful associates who offered assistance in selecting the cabinets and sinks we were considering for our newly designed kitchen. After making our choices, they quickly retrieved the items from storage racks well out of our reach. We were also able to find all of the items we were needing in the single trip.Terrific selection of sinks, faucets, cabinets and counter tops on hand at the Gainesville location. We'll return when it's time to start our bathroom renovation.
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December 2023 by Charlotte Davis
We had excellent customer service from Jackie today when we returned two and a half cases of tile. One man in customer service simply said that partial boxes couldn’t be returned, which made little sense, since they also sell this tile in individual pieces. Instead of just going with that easy out, she thought about it, managed it as a return of 3 cases, and then sold us back the individual ones we used. Smart young lady! We really appreciated it!
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December 2023 by Sean Murray
If you order anything for delivery from them expect to chase down your items on the phone and argue about what's in the proof of delivery picture with multiple people, before they finally say, "oh yeah, we were out of that" with an attitude.
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December 2023 by Frania Cartledge
Everytime I go there I regret not going to Lowe's. I wait by the cutting station to get one board of insulation cut for 10 mins so I thought I'll go check out and let someone know at the desk I need help and did so. Waited another 10 mins and found someone. The radioed the manger and I waited another 8 mins before a different employee came up an asked if I had been helped I said if you have a measuring tape and a box cutter I can have this done before the manger finds me. She didn't have either but radioed someone who had a measuring tape but no way to cut it. They had to go find a box cutter and I measured it and cut it and left. This is the last time I go to this home Depot! And please don't think this is the first time I've been here and left mad thinking I should have went somewhere else...
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December 2023 by Alex Mears
Went to rent a tool, there was one lady at the counter on the phone. Normally someone would tell the person on the phone to please hold while she handle the customers. No. We waited 10 minutes for this lady to get off the phone so we could rent the tool we needed. Speaks volumes of the kind of people home depot is willing to hire.