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February 2024 by Marlene Galvin
Finally, I was able to visit Kilwins! I was very impressed. The atmosphere was pleasant and the store was beautifully displayed withdecadent chocolatesLucy and Jana were quite the host and so helpful in my tasting session of ice creams and fudgeI can definitely say the Mackingnaw Island ice cream is definitely awesome and I'll claim it as my favorite. I'll definitely be back!
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January 2024 by Mike Whitfield
Excellent ice cream and wife loved the hot chocolate latte in the cold 29° weather.
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December 2023 by Cassandra Cool
I always want dark chocolate pecan & caramel snappers candy, but they are now only made by special request so I have to preplan. Everyone is very polite.Access to the store can be challenging due to too few parking places adjacent to the storePistachio ice cream is outstanding. Kilwin’s is a splurge zone. Nothing in this store is cheap, but everything is high quality and delicious.I would like to see them add some indoor seating so you don’t have to sweat in the bright sun as you lick your ice cream.
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December 2023 by Drew Kempen
The tiny amount of ice cream they gave us today was unacceptable. Seemed like it was hard for the person to scoop, so they just fluffed it in rather than packing it down. Was a tiny amount, especially for the double.You guys should at least tell your people to weigh it so it can be an accepted and known amount. When a family spends 30 buck on ice cream, none should be saying their wasnt enough.This is not the first kilwins I have seen this issue.
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December 2023 by John V.
4 waffle cones for dessert. Smooth, delicious mint chocolate chip + chocolate coconut + another creamy, buttery flavor. I tried all 4. My favorite part was how the waffle cone was warm and fresh , I've never had such freshness. The only downside is there's no place to linger inside and the tables outside were wet from the rain, but we made do standing under the awning. At $6.59 for one, large scoop, it isn't the most economical treat, but it is a store right on the square.
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November 2023 by Matthew Bramlett-Sharer
Management was incredibly rude. I was having a perfectly good day on the square, shopping and chatting my way around the stores. I've been craving a candy apple lately, so I went to enter Kilwins to see what I could find. The shop appeared to be open with all of the lights on, folks sitting and chatting outside, and the door unlocked. As soon as my hand touched the handle, one of the people sitting at the tables (who I now realize was management) leapt up and started yelling at me that they weren't open yet and didn't open until twelve. I understand they weren't open yet, it was an honest mistake especially since the door was unlocked. The tone she took with me was unnecessarily aggressive and rude and soured my whole experience that morning. I will never return.
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November 2023 by Terrence James
My family and I walked in, walked to the counter, staff kept their backs turned to us as they talked to each other. One looked back, said nothing, turned around to continue her conversation. Another customer entered at which point staff turns back around to greet… “how can I help you?” :-/Did not feel welcomed at all, so we walked out.
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October 2023 by Melia Emija
I can never resist an opportunity to pop into Kilwins and get a scoop of their delicious ice cream! Their peach ice cream has lots of big slices of peach in it and it just tastes so fresh and creamy. So good! Their sweets are great, but the ice cream is the reason I keep coming back for more.
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October 2023 by Wanda S.
It smells amazing as soon as you walk thru the doors. We had ice cream in a waffle cone. Next time we will try the candy !
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September 2023 by Neil Natic
Very clean store and friendly staff. AC blows wonderfully in this summer heat wave.Ice cream is really good and kids love the caramel apples.
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August 2023 by Suhey Hermosa
The best ice cream and the prettiest caramel ? apples ♥️
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August 2023 by Alejandro Estala
I visited the store for the first time last Friday 08.04.23. I have to admit, they were busy due to the amount of people were enjoying the monthly event at the Gainesville Square. The installations looks clean and neat, which it is very attracted to the eye. While in line, I observed something that really made think twice if I was about to eat the ice cream, was the fact that none of the employees were wearing hairnets and I noticed that one of the girl had her hair all messy, and literally she was bending over the ice cream containers to get the ice-cream, which made me think that eventually her hair would fall on the ice cream. I know all they were wearing hats and the girls were using visor hat, but honestly, this was not meeting the sanitation standards, since it is my understand if an employee has a contact with food they MUST wear a hairnets. Also the guy who were making the waffles, was in her air-pods while working, which made me think, he was there, but not there. Once I saw the hair situation, I decided to take the ice-cream my friend ordered but I ended in threw it away. According to my friend, the flavor was good, but I did not have the guts to try after this peculiar situation.
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August 2023 by Drew Eckstrom
The absolute best! 5 star A++ Approved.
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August 2023 by R Wobbly
Great chocolate. Fabulous ice cream. Free parking. Easy access. Right on the Square.
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August 2023 by Nancie Carol
The All American Two Berry Pie might become a new addiction. My friend tried the Taverse City Cherry and stated it was the best cherry ice cream he ever had. Big compliment from a cherry aficionado. The waffle bowl was not as stellar as the ice cream. There are no tables inside but benches across the street on the square.
