January 2022 by Kathryn Wise
The entire experience was exceptional. Our sales associate was knowledgeable and answered all questions. The sales experience felt relaxed and not forced. We will definitely shop there again.
January 2022 by John Hagadorn
My wife is disabled, and I wanted to upgrade her bed to an adjustable mattress, very nice and she loves it! This is an incredibly comfortable bed, I am off to lalaland.....
December 2021 by Damariz Garcia
Very awesome experience. We were treated like people and Renee took the time to explain everything. Didn’t mind my questions. Was very welcoming unlike another store we had gone to that day that didn’t want to be bothered with. But very grateful for Renee’s patience’s and time. Will definitely come back to her once we get ready to add beds to update the other rooms.
December 2021 by Kris Stokes
I needed a mattress quickly, affordably, and with free delivery. Having a tight schedule I stopped at Mattress Firm in Gainesville on my way home from work. Renee the sales person there was incredible. She made it very easy for me to select a mattress set, and was also very knowledgeable. It was clear she has been doing her job for a long time. I would recommend the store to anyone. Thank you Renee!
December 2021 by James Griffith
Salesman Eric was very nice and really helped and guided me on picking the prefect bed for me and to fulfill all my needs. He even helped a lot when I came back a few days after because somehow I forgot that I needed a box spring too. Really nice dude, great customer service.
November 2021 by Jan Etheridge
Eric was extremely professional and helpful by asking direct questions to determine our individual preferences and then making accurate suggestions based on his assessment of out responses. End result was feeling no pressure and complete freedom to make our own choice! Very happy with the service Eric provided. He an valuable asset to Mattress Firm.
October 2021 by Sam Stutzman
No pressure sales, listened to our specific needs and concerns. Showed us several options that matched our needs. With earlier research and his knowledge base, we were able to find and purchase same day. Thank you!!
September 2021 by Chris D
The sales person was super helpful. I will go back. Very very happy.
August 2021 by Sardys Benjamin
I purchased most of my mattresses from this location. I’ve always been very happy with the service and quality. In fall of 2019 I purchased a mattress for my son. They even sold it to me with a mattress cover. It was on sale but was in a sealed plastic cover. Well we are in the process of moving, and we lifted the mattress, Only to find black mold on the bottom part of the mattress. I couldn’t believe it! I immediately called the location to let them know what was happening. The mattress has never been soiled in anyway. The manager was extremely rude. He refused to take responsibility and he didn’t even ask any questions. He just kept blaming it I sweat. But as I said, there were no stains on the top part of the mattress. Very highly disappointed in the turn of events. I can guarantee mattress firm has lost a very loyal client. Pictures below
August 2021 by Brittany Lumpkin
I could recommend Eric & Mattress Firm Gainesville enough! My husband went in knowing we wanted a hybrid firm mattress, a protector, and an adjustable base and Eric got us amazing deals on all of it! He was super friendly, very knowledgeable, and answered my (many) questions. We cannot be more pleased with our experience! 10/10 would recommend!
August 2021 by Elizabeth Bell
I received excellent customer service here. If I have had any questions or issues come up, the staff go above and beyond. They've made this process stress free and I greatly appreciate them!
August 2021 by Karen Pair
Renee Dupree was so informative and helpful to us in making the right decision on our purchase. She is highly experienced in what she does therefore making her valuable to her customers and should be to her employer. She is a very personable and friendly person as well. If there could only be more like her!!
August 2021 by Dannie Lane
I went in to mattress firm with my son and was greeted by this young lady who was very nice and seemed to know what she was doing she ask me what I was looking for I tried several to see the best one for me I also got the adjustable base for myself O I also bought a set for my son the sleep expert name is Azaziah she knows her stuff great people to do business with the store in Gainesville Ga.O I also bought pillows
August 2021 by Kiley Harris
The employee I worked with was very kind and helpful. Gave me the best deal- was surprised by the comfort and great prices of mattresses!
August 2021 by Gary Burton
Very fast and courteous service. Not pushy at all. Thank you!
