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November 2023 by 4Me2BeMe
Working with Nicole (browns bridge location) was such a pleasure. Personally I was managing a difficult decision and with such care and professional guidance, she managed to ease the stress and assist me with the resources (downsized to a smaller unit, truck rental, etc) that made this transition graceful. She definitely has the skills to multitask and handle it all simultaneously. Thank-You Nicole for all that you do!
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October 2023 by Brittley Feirer
Nicole went above and beyond while my family and I were signing up for our storage units. She was so friendly and great to work with. The prices were fair and reasonable, and the facility is very clean and well kept. Thank you again Nicole!
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October 2023 by brian pettry
Facility is older, but very clean and well kept. Updated insulation and HVAC. The on site manager, Nicole, is great and always responds quickly to answer questions or concerns. Highly recommend.
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October 2023 by George Zarragoitia
The facility manager Nicole went above and beyond to provide an Amazing experience!! She is very friendly, courteous and professional. Great facility! Appreciate all your help!! Many thanks!!
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October 2023 by M B
Such an easy process. Great customer service. Nicole was a delight to speak with and so helpful. Clean and friendly environment all around. Oh and thanks for the coffee!
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September 2023 by Jordan Loscalzo
Getting set up with a storage unit was fast and easy with an online process. Nicole at the front desk was very friendly and showed us to our unit and even swept it clean for us.
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September 2023 by Sam Morgan
Prior to them being bought out by a new company, this was a fairly good place to store my belongings if a bit on the pricier side, but after being bought out they upped my rent on the unit almost immediately, then notified me I'd have to pay fees because they didn't transition over the payment method from my auto-bill pay so that payment was late, and now I've been notified once more of a rent increase and the 24hr access to my unit now costing extra - a feature I just had included under the previous ownership.
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August 2023 by Chad Lee
Nicole provided excellent customer service from the time I stopped by to view the unit to immediate follow up for access to the unit once I rented it. This was an excellent experience.
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August 2023 by Ana Marceleno
I highly recommend this location! Nicole, the manager, is very nice and gets things done! She will go above and beyond to help you.
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July 2023 by charley martin
The on line registration process is quick and easy. Did it on a 15 minute break at work. Facility is clean, well lit, feels safe and secure.Prices are quite reasonable. Nicole has been absolutely fantastic!
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July 2023 by MaryBeth Kennedy
Nicole at Browns Bridge facility takes extra care of her tenants/customers. She is very concerned about the entire experience and made me feel very comfortable about continuing my lease. The upgrades made to the buildings and property are appreciated.
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July 2023 by Dawn Ciorrocco
Very clean & nice property. Nicole is wonderful very knowledgeable and helpful.
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June 2023 by Hannah Khan
Super friendly and prices are reasonable. Seems very well kept and clean. I was worried about the few negative reviews but honestly don’t why there are some bad reviews because of late fees…. Maybe pay your dues on time? Like why do you rate a place based on YOU not paying your rent on time. This place is great and so is the new management. Nicole is awesome!
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June 2023 by Lexy Penner
At first I was very upset with the way things were handled when they bought out my storage company. I’ve been there about 4 years…and always paid via phone and my due date was different before so transitioning wasn’t very smooth from my perspective and paid some fees I didn’t agree with but I think it’s water under bridge now and people at my location are always very pleasant to deal with! And it’s corporate policy so not their fault. As long as you pay on time all should be good!!
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June 2023 by Dana Drury
Since it has been under new ownership it's TERRIBLE. They do not honor contracts, way overpriced, will not work things out with you when the issue is their fault. I have never been treated so badly. Go ANYWHERE but here.