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January 2025 by Scott Everhart
This branch has continued to worsen every year. Drive-thru is so slow and don’t even think about going inside to speak with someone - if so, plan the rest of your day around your bank visit.
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January 2025 by Jeremy D
This place is so slow!
Not enough employees, people just standing around, line so long!!!
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January 2025 by John Brown
I will continue to say this is the absolute worst bank location in all of Truist. Understaffed 20 minute wait every single time you go in. You should dread going to your own bank but I always do. Starting to explore other options to save time in my life. Don’t do it if you are planning on ever being in that bank. Terrible absolutely terrible.
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April 2024 by Gehendra Kc
Please change the guy who is at the drive through. He always looks grumpy and I feel like he hates his job to be there. You gotta leave if you don’t like your job dude.
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April 2024 by Dad
Hey Truist when you have more people sitting in offices than helping customers it’s not exactly one team! Sat in line for 20 minutes while one lady helped with 7 people in line, while 3 lazy people sat in their offices without a desire to help because either it wasn’t their job or they just didn’t care. Go back to your core values and help the people standing in your bank!
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February 2023 by Roger Newton
Easy parking and very nice experience.
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February 2022 by J R
Highly dont reccomend they will lie and say you over drawn take your money but you never ever did over draw i sent the CEO an email and a guy from corprate called and he said he caint explain why that happen when looking at the system law suit will be pending
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April 2021 by Donald Padilla
Family has banked with SunTrust since before my birth and have nothing but good things to say about this branch
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March 2021 by Jeff Nguyen
Banked with SunTrust since I’ve obtained a debit card at the age of 16. Never had any issues with them. Never had to tell them I’m traveling and not to lock my account, no unnecessary lock outs like Regions, and the staff is very helpful with everything. Branches in Gwinnett County consistently REQUIRE to see my wife whenever we want to withdraw or deposit for some reason but not here. They make transactions very easy.
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January 2021 by David R.
I will be closing all my accounts after talking to the manager and a business truist rep. Neither one will help me would rather me come in and close all my accounts so I guess I will be making the long drive to nearest branch. Unacceptable better banks out there that will treat you a lot better. They told me to pay the fees and come close the accounts so I will. This came from manager so I will be visiting you tomorrow since your 2 hours from me. Bad business. I. Don't recommend for business or personal accounts.
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January 2021 by Matthew Crawford
The Best Bank in Gainesville! People are great!
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September 2020 by Haley Webb
Let me tell you we’ve gone here for a year now and the girls that are normally there are phenomenal.. the girls that came from oak wood are not it. The other girls NEVER take coins (even though we are in a coin shortage). One girl in particular is so rude. She works the drive thru. If this wasn’t the only one close by we would go somewhere else. Highly disappointed in the service we’ve received.
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July 2020 by Da B.
melissa was the manager on duty. i had proper court oredered i.d., and they wouldnt cash my payroll check. wt f? not a happy camper suntrust. call my employer to verify check..sheez. this is so frustrating, covid or not. not fair game to suntrust clients.
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May 2020 by Josiah Robey
Always an excellent branch and corporate cares / sba navigated my PPP loan process wonderfully All while handling a major mergerAlso the app for checking deposits is amazing
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February 2019 by Jennifer Gilliam
Excellent service and awesome employees! They are always friendly and quick but most importantly able to help me with any financial questions I have!
