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December 2023 by nyssa bailey
Very helpful and awesome crew !!
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December 2023 by Bo Bo
Recently relocated to this area. Jeremy assisted me in buying a new iPhone with solid advice regarding other model variations. Knocked it out of the park, young man! 5 stars! Thanks very much for your time and attention! Very satisfied. He is a great representative for your business!
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December 2023 by A & R Family
My husband and I recently went in and were attended by the Manager Vianney, she helped us with the purchase of a watch for our son. The process was easy and smooth. Great customer service we’ll definitely be back again! Our son loves his new Apple Watch!
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December 2023 by Roberto Diaz
Manger vianney had Great customer serviceWent in for a watch for my son she help us out Quickly & Efficiently
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December 2023 by Josue Ortiz
They need more friendly staff. You go in there and they hardly help you. Its like they drag their feet to get to the counter
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November 2023 by Loana Gamer
THREE employees shown in the picture were helping a woman. My hispanic mom and I went to the iphone area to wait that at least ONE of the three employees asked us what we needed (since we didn’t want to interrupt whatever the three of them were doing with the woman, besides giggling) we stood there waiting for more than 20 minutes and not even one of them came to us to help us buy a phone. Another woman came in and one of the guys immediately asked her what she needed help with, he immediately helped her. We stood there 5 more minutes and finally left. 3 employees working there and for some reason none of them provided any kind of customer reason but a “hi” when we came in. Incredible.
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September 2023 by Daniel Maldonado
Excellent customer service during my visit. Vianney was very helpful and knowledgeable on recommending the best business plan that suited my needs
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August 2023 by Joe
Horrible sales rep locked the door in my face 5 minutes before closing. Avoid this location
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March 2023 by Kenneth D Temple
I went to the T-mobile store on frontage rd in Gainesville on Saturday because I had lost internet service on my tablet though I was still paying for it! De Maria was very professional and kind and not only provided me with a different SIM card, but also spoke with the T-mobile customer service rep on the phone and then went out of her way to install the card on my iPad! Thanks very much DeMaria! You restored my faith in in person customer service! The industry needs more people like her!
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February 2023 by The YouCantLotorMe
DeMaria and bryan!!! You are the best. We were in horrendous situations. My bff just moved down not to long ago and short version we needed a new SIM card and an unknown tracker pulled off of their phone because well crazy people huh am I right? AND THEY DELIVERED! They went beyond my expectations of a little corner store type of store. Heck I don’t get this kind of service in those big elaborate shops. Super nice, super convenient, and absolutely amazing service. That women deserves a supervisor job if she isn’t already. I felt at home and I could not have asked for anything more from them. Fantastic and will never go anywhere else for anyone of my friends phones needs again. Also found out my plans WAYYYY cheaper there so more then likely switching over myself.
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February 2023 by James Doodle
(Translated by Google) My SIM card died after 7 long years. Online a new question did not work, so then went to the t-mobile shop. Was helped immediately and was outside again after less than 5 minutes with a working SIM card. Excellent service!(Original)Mijn simkaart was na 7 lange jaren gesneuveld. Online een nieuwe vragen lukte niet, dus toen naar de de t-mobile shop gegaan. Werd direct geholpen en stond na een kleine 5 minuten weer buiten met een werkende simkaart. Prima service!
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February 2023 by Walter Keyner
(Translated by Google) Customer of T-Mobile for years and very satisfied with the subscription. Also helped very well with the purchase of a new smartphone and also went through the subscription and interesting proposal for home use.TOP(Original)Al jaren klant bij T-Mobile en zeer tevreden met het abonnement. Ook bij de aanschaf van een nieuwe smartphone heel goed geholpen en tevens abonnement nog even doorgenomen en interessant voorstel voor thuisgebruik.TOP
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January 2023 by Rachael D.
So I go into the Gainesville location because I'm on the jump lease program to upgrade my phone. The lady tells me that my phone will be paid off ... I buy a new phone and MoveOn. I had to get my tease in phone fixed a little, so I didn't trade it in that day, but she assured me that within a week my phone would be paid off. Now it's a month later and I have a $600 bill that is past due and my phone is shut off no actually she made me two phone plans-- now I have a bill I can't afford, and two iPhones that don't work! . when I went back to the store, she refused to take the phone back and said I'm sorry I made a mistake... and then just made some kind of a payment arrangement which is literally no help at all... T-Mobile in Gainesville is so unprofessional the manager there does not know what she's doing and will do anything or say anything to SELL a phone beware! I called customer service and they are also no help so now T-Mobile can suck it with the two phones and their bill... I'm now with a different server... and will be talking to my attorney... t-Mobile service used to be good but since they went to 5G it's very horrible it barely ever works trust and believe stay with AT&T they're way better and way more professional they're also way cheaper!
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January 2023 by Ariel Turpin
We waited over 40 minutes for someone to help us after we were told by another store they did sprint accounts. When we did finally get some help we were told to go to another store. Get it together T-mobile. Tired of playing mary-go round with stores just cause I still have a sprint account.
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January 2023 by Centeno Fam
I switched from Metro to T-Mobile. Got 3 phones 1 iPhone13 and a tablet. Great family deals.
