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February 2024 by Nichole B
Over the years customer service has declined alot. It's only a matter of time before more stores close. The robots will take over because customer care and certain has diminish. Even the people in pharmacy isn't professional. The world is coming to an end ?
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February 2024 by Ti B
Black plus size chick was as lost as a skittle in a rainbow. I asked for NyQuil HBP she said didn’t sell it but the other lady working in there directed me straight to it. If anything say “I don’t know”.
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January 2024 by Donna H
Helpful store people and great Christmas cheer.?
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December 2022 by Tasha Inspiration
On last evening while out shopping Save Our Youth Savannah’s annual give away we experience to different forms of customer service. When entering the store greeted by a nice African American female who’s name we did not get as she got off before we checked out. While trying to get the prices of some item we encounter Ms Candice who was freaking awesome bubbly personality and very helpful. She even participated in Marco/polo with us. Then when it was time to check out when get the register only to encounter a shift manager by the name of Valerie. Who seem to be bother by any question my partner asked her about the products we were looking to purchase base to giveaway to child in need. There was a item on your shelf with a sticker price of 19.99 but scanned at 24.99. Valerie immediately say defensively “We have nothing to do with the sticker place on it the price is what it scans for”. Now if this is your company policy you should make it a practice to remove sticker placed by the manufacturer before placing the items on the shelf. Again these items are for a give away. So when asked another question Valerie snaps and say are you going to purchase or not and with a horrible attitude, I was trying to close before you walked up. This is no way to speak to a customer so we removed our items from the counter and waited in line for Ms Candice who was on a different register. Valerie was asked for the corporate number and her response was I don’t just walk around with it I’ll get it out the back. Needless to say she never returned to the front while we checked out instead she radioed Candice to have her tell us corporate number was at the bottom of the receipt. Normally when we experience poor customer service we will leave with make a purchase as I choose where I spend my hard earned dollars. But because of the experience before her we chose to move over to the person who had given quality customer service. Customer Service is everything and Valerie needs to understand and display this especially as a member of management. Had she been the only person we encounter your company would have lost several hundreds of dollars because not only did we purchase at that location but several others as we do every year for our annual event.
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December 2022 by Takiyah Young
Valerie as a member of your management team need to understand customer service is everything. There was no reason for her poor customer service on last evening when myself and my partner were trying to purchase items and questioned the prices marked verse what the items were ringing. And the refusal to give corporate contact was very unprofessional as well.
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October 2022 by Sebastian Sz.
They refused providing scheduled COVID test. Provided Reason was me being late for appointment. I wouldn't be late if drive thru lane wasn't 40 minute's wait time. It clearly shows how they care about patients and customers.
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August 2022 by Mikayla Brennan
Had to get a COVID test for work but I was on a cross country trip for the week. Tried to plan out the best I could for timing an appointment and booked at this Walgreens based on high ratings. At every other Walgreens I’ve ever been to it was ok to arrive a little early or late for the Covid test appointment. I had a 10:45am appointment and traffic was horrible so I arrived at 11:01am, 16 minutes late, and the young black woman with short curly hair told me very apathetically that I was late and could not do the test and had to rebook. There was no one else in line so it is not as tho they were too busy. Only 16 minutes late. She refused to do anything and did not show any interest in assisting me. I needed the test for work and now I have to continue worrying about it during my trip until I can get another test. The Walgreens email even says that being late is OK and patients will be assisted based on availability. It is very hard to plan timing while on a road trip so I spent a lot of time planning and deciding an estimated time I’d arrive. I booked the appointment three days ago and tried my best to arrive on time. Who knew 15 minutes late to a pharmacy COVID test was that big of a deal…
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July 2022 by Skye Adams
We can’t tell you over the phone if we have it in stock and we can’t fill it 30 minutes before closing (at 2pm cause it’s a holiday #merica) so please waste an hour driving here when gas is $5’a gallon for me to tell you this in person. Oh and we are closed tomorrow so you’ll have to wait an extra day… hopefully your medication isn’t that important…
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June 2022 by Hank Hall
Store is nice staff is nice but the Homeless people hanging around the front door bumming money is a pain.
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April 2022 by Jess
Rude Staff
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February 2022 by Mikayla Kozlowski
Had to get a COVID test for work but I was on a cross country trip for the week. Tried to plan out the best I could for timing an appointment and booked at this Walgreens based on high ratings. At every other Walgreens I’ve ever been to it was ok to arrive a little early or late for the Covid test appointment. I had a 10:45am appointment and traffic was horrible so I arrived at 11:01am, 16 minutes late, and the young black woman with short curly hair told me very apathetically that I was late and could not do the test and had to rebook. There was no one else in line so it is not as tho they were too busy. Only 16 minutes late. She refused to do anything and did not show any interest in assisting me. I needed the test for work and now I have to continue worrying about it during my trip until I can get another test. The Walgreens email even says that being late is OK and patients will be assisted based on availability. It is very hard to plan timing while on a road trip so I spent a lot of time planning and deciding an estimated time I’d arrive. I booked the appointment three days ago and tried my best to arrive on time. Who knew 15 minutes late to a pharmacy COVID test was that big of a deal…
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October 2020 by Tony McLane
Pharmacist (Doctor) Kevin and the Pharmacy Tech Team were kind, courteous, and professional. They were able to help me after CVS had failed me for the last time. I don't take daily meds but my wife does and she will be switching to Walgreens, forthwith. Thank You Doctor (Pharmacist) Kevin for your help and caring concern.
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February 2020 by Finley Del
There are countless sales every week. Joining the balance rewards program allows you to earn money back to put towards future purchases, every time you shop. There is a large selection of beauty products including brands like Neutrogena, ELF, Revlon, etc.
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December 2019 by Tonia Brown
Very good customer service
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December 2018 by ava scott
Always clean n friendly customer service.