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March 2024 by Sunshine1206
Food is terribleCustomer service is terribleThis location has really declined. Won’t be returning
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March 2024 by Jessica Dunkley
I hate when I have a taste for this ? cause it's never right and always have to wait forever for your food YESTERDAY FRIES WERE COLD AND BURGER WASN'T EVEN WARM ENOUGH TO MeLT THE CHEESE... COMPLAIN TO MANAGEMENT THEY DONT CARE REACHED OUT TO CORPORATE THEY DONT CARE TOOK MY REPORT BUT DID OFFER TO REPLACE NON OF MY MY FOOD..and seems like it's a ongoing thing with complaints from this restaurant!!ONLY RESTAURANT IN GRAY GEORGIA WITH HORRIBLE FOOD SERVICE ??.....
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March 2024 by James Basley
The Krystal sandwiches were outstanding and very delicious ?.
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March 2024 by Vicki Sryock
The last 3 visits were terrible! No chili, no sweet tea the food took forever, and the lady working in the counter acted like she could care less if we ever ate there again Also, the french fries were cold. at one time it was a good place to eat, but it appears as if the management now doesn’t care
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December 2023 by Cynthia Solano
Service took awhile but the lady & young guy working were working so hard & the sweetest manners trying to help & kept apologizing for the wait . It’s a good 30 min if order any kind of food . Maybe have a cook & someone extra to run the registers.
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December 2023 by C W (Dusk)
Whomever is working night shift needs to teach the other shifts how to cook! Best damn krystals I've had in a while!
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December 2023 by Amy M
This is the worst krystals ever. Takes forever in the drive thru it took 30 minutes to get the food. Then they didnt even put Chile on the chili cheese fries.
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October 2023 by Madalyn Brewer
The food was cooked to order, was hot and tasted great. Service was great. Bathrooms are shared with a convenience store and needed repairs.
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September 2023 by Sissy Smith
Came to get a few cheese krystals and chilli cheese fries and was severely disappointed. For starters, the lady that took our order at the drive through had a nasty attitude. Furthermore we pulled up to the window and she still gave us the same attitude but we ignored it. I’ve worked in the food industry and understand how frustrating it can become. However to my surprise once I went to enjoy the meal the meat was gray and the buns were soggy. The fries were also disappointing as they were still frozen in the middle. We will not be returning.
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September 2023 by Ryan B.
The reviews here are definitely outdated so I'll add something new. This place has come a long way with the new management it has been under the last year. The food is great, customer service is awesome and while there may be a small wait for your food, it's definitely worth it because everything is cooked fresh when you order, nothing left in the steam box to get soggy. If you're hesitant to go because of the old reviews, take this one as the sign to give this Krystal another go.
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August 2023 by Kasey Soles
Your website says that your dining area is open until 10 pm (eastern time). And that your druve-thru is open 24 hours.I came to the intercom in the drive-thru at approximately 9:20pm(eastern time), with my grandmother and 2 young daughters. We sat for 15 mins, and we were never spoken to. So I decided to call the store, got no answer.I wouldn't be upset if I hadn't checked what time the store closed before me and my family decided what we wanted for dinner and drove to the store.So there are 3 logical solutions;1. The owner needs to do better at the information they put on the internet, so that they are not feeding FALSE information to their paying customers.2. Fire the employees that decided they could shut down earlier than what they were suppose to, so that they do not inconvenience the customers and waste their time. (Why would you pay an employee, just to stop you from making profit?)3. Shut down the store, because another business could use the building that actually cares about how their customers feel about their experience.I am extremely displeased with this situation.If you're open, serve your customers. If you are not open, make sure the information you put out in the world is legit.Kid-friendliness: I had my kids with me during this absolutely terrible experience
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August 2023 by Thomas Roupe
The cashier acted like they didn't want to take any orders. Then the they didntget the order right & I had to get it remade. And the fries was cold & nasty. No more !!
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June 2023 by Shannon Peppers
Been sitting in the drive thru for 25 minutes and haven’t even got to order yet. I can’t leave because I have a vehicle in front of me and one behind me. This is ridiculous
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June 2023 by Debra Bland
We love Krystal's , one of our favorite childhood places to eat.
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May 2023 by A Freeman
Great service, delicious food. I have not had Krystals burgers this good in a long time. This location is worth stopping at.
