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August 2023 by Judy F.
Grayson Jewelers is the only place our family has gone to for years. The owner Joe helped me in a ring resizing and resetting. It was complicated and started with the cutting off of my wedding band. Joe carefully cut between the inscription. A couple of years ago he also reset my Mom's diamond into a necklace for me, I was hesitant because it is hard to trust people these days. He showed me with the eye piece how to recognize my diamond. Their work is impeccable and all of their staff is amazing.
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August 2023 by Nancy B.
If you don't like the bad reviews STOP ACTING BADLY! I dropped off a bracelet to be polished and Joe scribbled the weight of the gold on the receipt ....IT WAS ILLEGIBLE! I corrected it, IN FRONT OF HIM! He said, Very Sternly, "Don't write on the receipt." I said, it was Illegible! He said, "I know what it says." I always write it twice, once on yours and once on mine." Seriously...you have all of these reviews questioning your honesty and you make a SHADY COMMENT LIKE THAT?!!!! Write it where it can be read on your copy because that is THE LEGAL ONE when I come Back to pick it up!!! He did a Beautiful job...but now I am left to question his motives. I am NOT THE GIRL to play with with my family jewelry. I will NOT be back
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May 2023 by Dillon S.
I had an excellent experience working with Grayson Jewelers designing an engagement ring. The entire staff was very friendly and easy to work with. The owner was very hands on and spent lots of time explaining the different grades of stones. I was really impressed by the attention to detail throughout the process. Couldn't be happier with how the ring turned out.
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May 2023 by LAWRENCE KITTERMAN
Joe (owner) and staff made my wife and I the most beautiful rings to represent our love for one another. We couldn't have asked for more. We didnt notice the gem we stumbled upon until we entrusted them with our everyday piece of jewelry that symbolizes pur love for eachother. Thanks again Joe and staff. We are life long customers.
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April 2023 by Ashley May
I had a pendant made and brought in my own gems and diamond. I had a specific piece in mind and explained in great detail what I wanted. It was not a good experience! Though I ended up buying it, it is wrong in many ways including the intentional tiny size of the hole where you slide the necklace through. No necklace will fit! Taking it elsewhere to get fixed. Don't do business with people like this. These people are the typical car salesman type. Buyer beware!
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April 2023 by Dillon Swaim
Joe was extremely helpful in walking me through the buying process. I feel he went above and beyond explaining all of the certifications and grades of stones available. He also walked me through designing/customizing a set of rings and they came out absolutely perfect.
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January 2023 by Andrea Hanlon
I have been here a couple of times and always great. Service was phenomenal. Thank you.
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January 2023 by Melissa S.
We have always had super positive experiences in this store. Joe goes above and beyond to make sure you are receiving a quality piece.
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October 2022 by Dylan Cruz
This store was amazing!!! The staff is very knowledgeable and supportive. The owner is very respectful and is willing to work with his customers. I love working with local business that cares about their customers. I worked with Emily and she was immensely helpful. Please go by this store, the information the staff provides you alone is worth the trip!
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October 2022 by Huy N.
You not gonna believe how bad they are!! They selling fakes and telling me once u hands me the money the deal is over. Stay away from them!! Really
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September 2022 by Anna Hiven
I had Grayson Jewelers fix a watch, put a loop on a cross, and resize a very complex ring to a larger size. The resize took 3 weeks but it was totally worth it. Despite the complex band on the ring, I got it back resized without a trace of the work done. Completely seamless! So happy with the work!
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August 2022 by Josh Erwin
Purchased a necklace which broke the clasp less than a year later (worn less than 10 times) and employees were very unhelpful. Offered to make repairs which would take at least 2 weeks and cost $30 for a faulty clasp they sold me.
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May 2022 by Asha W.
I’ve shopped at Grayson Jewelers for all of my Pandora charms in recent years because I always want to support local businesses. A few days ago I stopped in and picked up some charms and decided to check out some bracelets and gold hoop earrings. I was looking to purchase a birthday present for myself. While I looked at the pandora charms, things were great as I’ve grown to expect from this business. However, while looking at the earrings and bracelets the salesman kept making comments like “these are our more affordable pieces,” and “this are on the lower end of the price point.” At one point he suggested I purchase the hollow earrings because they were about $120 whereas the solid gold hoops were about $1200. Yet he never asked for my budget before assuming I couldn’t afford a quality piece of jewelry. The comments didn’t even sink in until later that evening and I’m glad I decided to drive to Buckhead and purchase from Tiffany instead.I gave them 2 stars because the customer service in previous visits has been ok.
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May 2022 by AllanandKyrima S.
Joe is a liar and dishonest business person. Joe assured me he could complete a custom design. I paid him a $1400 deposit towards the $2800 design. Joe did not deliver my design based on my specs then refused my refund made me accept a store credit then didn't honor the store credit. So in other words Joe robbed me for $1400 and then had his Lawyer friend Mike send me a threatening letter because I posted a honest and factual review. I recently went back to after I felt things had calmed to obtain the store credit. Joe told me to remove the bad reviews because it cost him business when I declined he denied the store credit and told me to do what I needed to do. Please be careful spending your money with this man or his business Grayson jewelers. Oh then he tried to pull his White card by saying I was scaring him. Imagine that a little ethnic woman who you robbed it scaring a huge white man in America hmmmmm. Ok Joe please feel free to see the text message proof of how I was robbed on Yelp google and other review sites. RUN RUN RUN
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May 2022 by Shelley B.
This place used to be good to sell unwanted jewelry. I went into today to sell some unwanted items , they offered me 10% the value of what it is worth. Really disappointed. Went to another store and they offered me way more. This place is a joke, want to rip people off from there own community.
