Truist is noted for its efficient service, especially at the drive-thru where deposits are processed quickly. Many customers appreciate the professionalism of the tellers and the friendliness of the bank officers, who often greet customers warmly. However, some reviews mention a lack of customer service from certain staff members, indicating that improvements could be made in this area. A recent customer experience included opening a new account, where the coordinator was helpful and explained the options well, though the process took longer than expected due to a recent merger. Overall, Truist has potential but could enhance its customer service consistency.
This is the greatest branch, period. Outstanding customer service by all the tellers at this location.
April 2023
These ladies are very fast when I make my deposits through the drive thru. I always prefer to go to this location because they are so efficient!
September 2022
One person in line parked, waited, the line didn’t move so, I went inside, the black lady inside just stared as I walk in and whispered to her co worker a smile would of been more like customer service to me, whatever happened to customer service? Does that even exist anymore?
