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March 2024 by Alejandro Tapia
This is the greatest branch, period. Outstanding customer service by all the tellers at this location.
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September 2023 by Sam Tidwell
Every single time I go in this bank, they are slow and unhelpful. Very much the worst. Wells Fargo across the street is where I will be moving my banking. I have been banking with Truist for 15 years, have my mortgage with them as well as other accounts. They wouldn’t let me cash a check that was worth more than one of my checking accounts. Unbelievable really.
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April 2023 by Meda Saiu
These ladies are very fast when I make my deposits through the drive thru. I always prefer to go to this location because they are so efficient!
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September 2022 by Jean Knox
One person in line parked, waited, the line didn’t move so, I went inside, the black lady inside just stared as I walk in and whispered to her co worker a smile would of been more like customer service to me, whatever happened to customer service? Does that even exist anymore?
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September 2022 by Valentino Jadoo
Tellers were very professional when I visited the bank.Bank officer's were very friendly and addressed most of customers that came into bank with help or a greeting.
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March 2022 by Terry M.
This is what you get when you merge two of the worse banks in the industry and expect customer service. Already spent 4 1/2 hours on the phone and still can't use my account. When I finally went to the bank, the older teller guy told me that 4 hours or more is acceptable in getting an issue resolved. What a disaster of a bank (Truist), I thought when they merged it would get better but I was so wrong.
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March 2022 by Steph RM
Just moved to the area. Went there on 2/26/22 to open up a bank account. Opened a Savings/Chekings account. Ms. Sue(I think the coordinator), was very nice, cordial and explained all my options and the whole process to me.Gave 4 ⭐️ because:Took a little too long, but it's expected since they just started a meger between 2 banks (SunTrust & BB&T), like a week ago. Also, no temp DEBIT CARDS available...
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March 2022 by M J
This Truist Bank in Grayson should be close for bad customer service.
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February 2022 by Bhaumik Patel
Great staff and service.
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December 2021 by Sunni Cassady
not very professional when you try to open an account with them.
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November 2021 by Tom B.
Really bad customer service. We are a business that use this bank. We are going to take our business to another bank.
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May 2021 by Rebecca D.
Why would you have a BB&T sign when you can't even withdraw or deposit funds at the ATM?
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January 2021 by Steve Kunkler
Wow -Were do I start the manager should be fired he is soooooo rude.When I told him that I called the number on Saturday and his voice said that they were closed he denied it like I have nothing better to do than make that up but not just that he has been rude every time I have had any inter action with him.I am about to be a former customer after 20 years Thanks to this fool -keep up the sorry customer relations and see how long you last!!!!
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April 2020 by Zee Life
Talked to manager about my account overdraft and had the worst experience then talking to a third grade associate. He was so rude not there to help.Pathethic customer service. I wish he should be sent home if he is not there to work and help
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September 2019 by Jessica M.
Wow rude nasty just ugh Guy was loud and tapping on the counter because I said the ATM TOOK MY MONEY WHICH IT DID NEVER GAVE ME IT BACK they pretty much kicked me out the bank Everyone looked at me like I was lying Also never saw a bank where money was just sitting on the counter with no customers withdrawing hmm weird ,
