The UPS Store #4293 in Grayson is a locally owned and operated business offering expert packing, shipping, printing, document finishing, a mailbox service, notary, shredding, and faxing. The store is located on Grayson Highway at Rosebud Road in The Kroger Plaza. Reviews highlight a mix of experiences regarding customer service. Many customers describe the staff as providing great, top-notch, and outstanding service. They are noted as being informative, pleasant, professional, courteous, kind, helpful, and efficient. Specific instances include staff members going above and beyond to assist with heavy packages, printing labels, and helping resolve issues with shipping centers. In one detailed account, employees showed exceptional compassion by assisting a customer with car trouble, even arranging help from a nearby store and waiving charges. However, there have also been reports of problems. One customer experienced issues with tracking numbers not being found in the database and difficulties with communication, citing unreturned calls and emails. This was attributed to new staff who either did not know how to do their job or were accused of theft, leading to frustration and a lack of concern for customers. The situation was later resolved by a manager who was apologetic and took ownership, resulting in the packages being delivered a day late. The customer acknowledged that weather can be a factor and, noting the courteous nature of the young staff, decided to return. Overall, the store is recognized for its wide range of services and a staff that often provides exceptional and compassionate help, though some have encountered service inconsistencies.
