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February 2024 by Samuel Bibbins
I wish that I could give Brooklyn 6 Stars, because she is the epitome of professionalism. She is what I'd say is a asset to the company!!!!
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January 2024 by Mirage 2X
Mr. Elijah gave me the best customer service I ever received at any cricket store. I was in the store looking to change my provider from. He was able to port over my number ! He was able to hook me up with a new iPhone. As well an extra charger and case for my new iPhone! I really hope management treat this guy right because people like him you just come across often ! 10/10 service. Message to management.. Give this Guy a raise! He’s worth and what he brings in the business word is rare ! If I was employer I would have gave him an offer on the spot just based off our interaction !
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December 2023 by Paul Mayo
Store was clean. A very nice associate named Brooklyn helped me upgrade and replace my device which I desperately needed. Excellent service. She did a great job applying the screen cover and helping me choose a case. 5 stars.
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December 2023 by antoinette hornsby
Ms.Brookly is the best. She multi task very well and she fixed all issues that I was having.. customer service with Brooklyn was two thumbs up
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November 2023 by Kody Palmer
First off to say I have been to a lot of cell phone stores and it's usually a grooling process but kera made my experience at cricket painless she was very sweet an most importantly informative I greatly appreciate her and her team at cricket! She was great and will totally recommend kera and her team at cricket wireless!!!#cricketteer
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November 2023 by Candyce
Ive nevet had better customer service by Kera. She not only helped me switch from tmobile butshe helped me get into my email account to restore all my pictures and numbers. My phone was smashed and i thought all was lost but kera saved me. Thank you kera
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November 2023 by Edward Milano
Amazing service by Kera.
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October 2023 by Jenna Jinks
I had a great experience at this location switching carriers. Brooklyn is the absolute best with her customer service & her knowledge on the phones/plans. She goes above and beyond to make your experience as smoothly as possible!Had the pleasure of meeting Jimmy as well! Overall fantastic pleasure doing business here!
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September 2023 by ronica green
Brooklyn M is the Best! She’s not the average because she goes above and beyond with her thinking. I visited one location seeking help (no result). Also I called 1800 cricket (no result) drove to Griffin from McDonough ga. sharing the same story and Problem Solved. Thanks to the above average Thinker (Brooklyn M).
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May 2023 by Judy Davis
I brought my new phone in with major texting issues, and Kera work on it until the issues were all resolved! She went above and beyond to enable me to have a working phone! I came from an Iphone to an android and she was able to troubleshoot the issue, all the while dealing with other customers coming in and out. Her knowledge was incredible, and she was wonderful to work with! Thank you, Kera!!!
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May 2023 by Gary Oldham
In today's world it's absolutely amazing to have gotten the fantastic service at this store when every other business could care less about customer service.With my phone having been stolen the manager quickly took care of the situation and had me into new phone in no time at all.She took the time to load my information into the phone and downloaded all of my contacts and emails to keep me in business.I would highly recommend this store for all of your cell phone needs.VERY SATISFIED!
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April 2023 by LUIS SOLIVAN
I was help by Kera with an upgrade she add insurance to my line with my knowledge.I thought they were supposed to ask us If we would like to add it.she was on the phone half the time I was being helped.She should have been more attentive and asked my permissions to add insurance to my plan.
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March 2023 by Linda Adair
Everytime I go to this store I try to avoid going in if the associate Julie is there. The 1st time I went in she had a very fowl mouth and very bad language in front of my child. I told the said then manager and he said he had other complaints. Well today 2/17/23 and she was there. I was hoping she might have changed but.... that was not the case. We were there for 5 min and she had a trainee there. The language she started to use was uncalled for. I asked her nicely to stop the language. She( Julie) got mad and went to the back room. I was standing where I could still see her. The trainie went to ask her a question and Julie started to whisper about me and point at me. At that point I just said nevermind and told the trainie that I would go to another store where I didn't have to hear the fowl language or have her talking about me and pointing at me for no reason.I went to the Hampton store and had a very polite and warning welcome and they handled business for me.
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February 2023 by DAYE MOORE
I was greeted as I walked in the door, all questions and concerns were addressed by the informative and courteous staff members.
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November 2022 by Chelsea Lorenz
I have to say that we have never had a better experience with cricket than we did at the Griffin location by home Depot yesterday. Big thank you to KERA S our sales lady. She went above and beyond to help us figure out our awful phone situation. She is so knowledgeable about ALL the phones and was very very helpful on all levels . Definitely recommend THIS LOCATION and KERA.
