-
November 2023 by Mrs. H
Need more educated employees that’s willing to help customers out instead of saying I don’t know it’s whatever your factory books is saying when asked to help with a smart key battery low alert on my Range Rover. Since that didn’t happen I went to another auto part store and asked the same question….and they response was ma’am we got you what is your make and model of your vehicle. As a business owner myself that was excellent customer service. One of my rules for customer service is listen to your customer’s questions or concerns acknowledge them if you are not sure what they are asking then tell them well ma’am or sir I’m not sure, but we will definitely figure out what you need or need done.
-
November 2023 by Helena King
Joe helped me out concerning a problem I’ve been having with my alternator. I truly appreciate his friendliness, humor and tenacity. He was having problems with the machine to test my alternator but he never gave up. He kept it until he was able to get a reading. He even ran it a second time to make sure everything was accurate. Thanks Joe!
-
November 2023 by Susan Anthony
Zack is such an amazing asset to your company and customers. He listened to my concerns and was quick and thorough to help solve the problem. He even taught me a few things about what to look out for in the near future regarding car care. He is very kind and has a wonderful outlook regarding positive perspective in the face of disgruntled patrons. Your company did right by giving the guy store manager position! You couldn’t have picked a more wonderful person to represent and service the people who live in our community. Great job!
-
November 2023 by Joe Robinson
My grey tank was full and I was able to drain it in the sewer in the corner of the parking lot. They had a fidget spinners for my kids and that made my wife happy. I’m sure I’ll get the same quality service from each AutoZone we visit on our way to California.#vanlife
-
November 2023 by Rya Clay
I got there and I asked for a battery check. They were very kind and told me that I had a bad battery but luckily it was under warranty. So they started to exchange my battery out. The guy who was helping me took out the battery and started working on the car. 20 mins later I realize he is still out there. Normally battery changes aren’t that long. So I notice that he’s literally banging my car with his tools and I’m praying that he doesn’t break something. 15 mins pass and he said that I need a new terminal because he can’t do anything without ripping it off. I’m like wait I got my car here and now I am going to have to get it towed to a car shopppppp. LORD HELP MEEEEEE!!!! But the manager came and helped even more and got me on the road without having to pay anything. I think the manager was Sam but if Sam wasn’t the manager I know that SAM was the one who helped me in general. Thank you Sam! Sam is the only reason why I did not give this place a 1 star review.
-
September 2023 by Briana Barnes
Zach was awesome! I came in to get a replacement bulb for my headlight, not only did he help me put them in, he also suggested different bulbs for me since I have trouble seeing at night. Well Zach they are definitely brighter and better! Thank you for all your help! If I ever need anything for my car I’m coming to see you! 5 stars for Zach’s amazing customer service!
-
July 2023 by Dave M
I came in when the store opened. There was a manager and another gentleman there. They didn’t seem like they wanted to be there. One of the guys had a very short response. Everything seemed very rude. Probably won’t use this store again and less if I absolutely have to. It’s sad that customer service is going downhill everywhere, even in new stores
-
July 2023 by JimR (Gentleman Jim)
Hot Rod Power Tour participant needed some assistance sizing a belt for an emergency A/C bypass. Joseph and his crew were AWESOME and patient as we figured things out. These guys were ROCK STARS and helped to get a HRPT participant back on the road to enjoy a fantastic vacation. WELL DONE !!
-
June 2023 by Jovita Dave
This auto zone is great!!! Mr. Joseph was super helpful! I came in to look for parts I didn’t know how to find. He helped me find the correct parts for my car and also explained to me the difference in the value and quality and life warranty of these parts! He was super courteous and patient with me. Thanks so much Mr. Joseph will be back anytime I have car needs.!!
-
May 2023 by Debbie Cranata
I asked for a part and Joe knew right where to go and grab it. He showed me my options explained how it worked. I was in and out in no time and he managed to upsell me some injector cleaner. So when you need assistance for your auto in Grovetown go to Joe for he will know.
-
May 2023 by Jessica Ferrang
Omg I just love Joe he is a while vibe he had me laughing and our personality matched well he gave me so much life lmao even taught me a few new things and battery suggestions lmao "" hey Joe don't forget you said you would record there reaction at the battery place lmao"" ( insider) I enjoy coming this location the most
-
April 2023 by Toshia Allen
After being told that I have a lot of issues with my car, I went by Autozone in Grovetown for a second opinion. Went in and spoke to Joe! Joe was amazing ? he tested my battery and did a diagnostic test with pure happiness and joy. Needless to say, all the problems were not true. My battery was not running on 7% which I was previously told. Joe showed me the results and all was great condition. Sad thing is that I was about to repair/ replace a lot of things on my car bc I trusted the guys that originally gave me the grim news. Joe did tell me that they are no professional mechanics but the proof was in the pudding for me!! Thanks Joe! I saved a lot of money and headaches by stopping by here first!
-
March 2023 by john amerson
On a trip from Montgomery AL to Charlotte, I stopped at my parents house in Grovetown for the night. Upon arrival I noticed a noise coming from my left front brakes, on inspection the top caliper bolt was missing. I went to the 430 Lewiston Rd location, they had the caliper bolts in stock. Joe at the store loaned the tools necessary to repair the brakes. Thanks to Joe and Christopher for the assistance.
-
February 2023 by Rachel Schmidt
I have bought parts for my car here twice now and Joe B has helped me both times. He has been kind and funny and given me good advice on products, thank you Joe! You are my car parts go to guy! This is the best staff and auto zone in town!
-
February 2023 by DEE DEE ROBERTS
Friendly people. Joe offered me a windshield wiper and liquid deal. He even helped me put my windshield wipers on and filled up fluid tank for me. Keep doing a great job. Definitely will be back and recommending others to your store. God bless!!
