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November 2023 by Zivah Hardin
I wish I could give JoAnna 100/10 stars! It was so refreshing to have someone so kind, hardworking and knowledgeable help us this morning! If she isn’t a manager, she should be. She answered every single question we had and went above and beyond what any representative has ever done to help us get the best answer for our Internet issue. If T-Mobile was filled with employees like her, no other company would be able to even compete. Hats off to this Grovetown store and the other employees in there that were also hard at work helping other customers!!
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September 2023 by Daniel Ortiz
I really don't care for T-mobile, but right now, I have no choice. The coverage here sucks big time. They need to fix it fast. Other than that, the place was fine.
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September 2023 by Margueritt Sturgis
Carlos provided excellent service, very knowledgeable of the products and promotions.
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September 2023 by Olivia Kendrick
Michael Carr made the switch to T-Mobile great! Thank you!
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August 2023 by Johnny Sapp
Staff was wonderful. They were knowledgeable about products but didn't attempt to PUSH additional accessories or "upsells" on me. They seemed to be a great team assessing how they operate together.
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July 2023 by Kathy Swett
Since last night I have no service, have drop calls while driving on I -20 and the road to my house. Not pleased with my service.
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May 2023 by Judith Dewey
I was having so much trouble switching back to T Mobile from AT&T. The process took a whole week of daily visits to AT&T store and to T Mobile, Carlos mainly helped me and Eric helped wrap things up at the end. We were successful and it definitely was because of Carlos letting me know what I needed to do. He was great! I couldn’t have asked anything else from this store. They have got a great group there that work together to help the customer. Thank you so much for your persistence and patience with me and the issues with AT&T. Definitely will be staying with T Mobile!
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May 2023 by Sam Scott
Untrained, d**** a waste of time in this store. Rep didnt even do what customer service told him to do to help me. 45 minutes wasted.
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April 2023 by James Wilson
Third time visiting, as always in and out with great service
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April 2023 by Blair McCarthy
Great great great customer service. Super patient people. Carlos, Fernando, and Danny are super great tech experts!
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March 2023 by Jenny Eubanks
Carlos is the best employee! He was so friendly,helpful and patience in helping pick our my phone. Would recommend him again!
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March 2023 by Jeffery Lilley
This Grovetown Ga stores employees know what EXCELLENT customer service looks like and ALWAYS delivers it! I have had multiple experiences with multiple staff members and have ALWAYS been greeted with a smile and competent, knowledable staff. Thank-you for the consistent and awesome customer service all of your staff bring to your particular store. I am a T-Mobile, GROVETOWN customer for life!
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March 2023 by Felix Alicea
Awesome customer service. Carlos was very helpful and professional. He looks out for the community and gives out the best deals. Highly recommend.
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March 2023 by Michael Artis
Best service i've ever hadCarols and Anna need a promotion
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February 2023 by Sharnetta Taylor
Horrible customer service. A lady said" It will be awhile before we even get to you." There's a much better way to say that