-
December 2023 by SHEENA Broughton
My experience has always been great every time I went. Love Dr. Gardner
-
December 2023 by VirgoLady50
I had the pleasure of visiting this practice today, 11.27.23. From the moment I called and set the appointment, I was impressed. The staff as well as Dr. Graham were all wonderful. I'll definitely be a patient for life.
-
December 2023 by George Hamelin
I almost didn’t post this, but I feel like it needs to be said… If you have children and you’re looking to schedule their first eye exam, I would recommend that you avoid this practice. After bringing my four year old daughter, she was given a very minimal prescription. Her insurance covered the cost of certain frames. (Nothing out of the normal there.) The options were limited and apparently, finding a frame to fit her tiny face wasn’t the top priority. This office just wanted to make sure they could get every penny possible, rather than doing the right thing and sending their new patient somewhere else if it means that they could get what they needed. She was put in a 53 eye size! The temple length is way too long. The bridge is so wide that it doesn’t even touch her nose. She’s not going to be able to wear these glasses and I’ll be returning them. Up to this point I was giving them the benefit of a doubt and planned on bringing my daughter back in for a recheck. I had even scheduled an appointment for myself. But then—when I called the practice to request her pupillary distance so that I can go find a second set of frames that fit her, I was told that the office charges a fee of $10 before they will share my child’s medical and biometric information with me. At that point, I might as well just grab a marker, dot up her pupils on the lenses they just gave me and measure the optical center myself. They could’ve saved me the trouble and gained four more patients today, but I guess $10 is more important than doing good business in 2023. I worked in optical for years and I’ve never heard of a practice charging a patient for a pupillary distance measurement. That’s so greedy. And, I bet they’re not giving their staff a bonus for the $2.50 per second that they’re asking for. That’s approximately how long it takes to look through a pupillometer. Four seconds, maybe? And it takes them even less time to tell their patients that info over the phone instead of trying to ransom it. Go somewhere that cares about people over money. This probably isn’t the eye doctor you’d want to bring your family to.
-
October 2023 by Lara Smith
If I could give a zero I would!! Customer service is horrible here and don’t get me started about how you treat your staff!! Wouldn’t recommend this place if it were the only eye care available!!!
-
September 2023 by Chris
Dr Gardner was very nice when I had my exam and explained everything for me getting glasses. The staff is terrible and I had a billing issue that was on their end that I had to keep calling insurance and them to get it fixed. That’s the reason I stopped going and want go back. I wish Dr Gardner would hire new staff, then I may consider coming back.
-
August 2023 by Debra Goodrum
My husband purchased a pair of Cazels eyewear. While he had to go back and forth to office to get adjustment etc. he felt so uncomfortable so I went with him today . The staff is very rude they do not acknowledges you upon entering. I greeted the young lady at the desk she had a very hard time greeting me back . The staff act as if they do not want to service you. They seem as if they seen a alien once you enter. There’s no welcoming vibe in this place what so ever. An establishment suppose to make you feel welcome even if you don’t like them nor if you don’t want to be bothered with them. I feel if that’s not you career specialty meaning you the staff need to go work somewhere else and you are in the wrong profession . I have heard many good things about the doctor. I’m very disturbed that the staff would act in this manner. Lastly, I’ve worked for an ophthalmologist in Ohio and never ever have we've treated patients nor clients in this aspect. Please take note and make a change . This is 2023 not 1800’s Because our money could be spent at another establishment.
-
August 2023 by Leon Goodrum
The only reason you deserve 1 Star. Because of Dr. Gardener she is so so nice an kind. The staff always fix my problem. Because they are so rude and disrespectful. They want even greet u when u come in. They look at u like u dam crazy. AWFUL. Everytime I come to your establishment I feel so uncomfortable. I don’t know if the reason because I’m black or what. But they DAM sure don’t have a problem showing it. I spent 1600.00 on a pair of Cazel’s glasses. I shouldn’t be treated this way so sad.
-
July 2023 by Jamie M.
I'd choose "0" if that were an option. Three of my children were seen for an eye exam and glasses on 7/25/23 and should have received the GA State 3300 form to be completed by the optometrist at the time/date of the exam for each of their exams. When requested of the office only 2 days later (7/27/23), the office advised a fee for each child would have been assessed for that simple paper. The office confirmed that the service I was asking for was completed on the date of the exam, charged to me, and billed to the insurance and DID cover the needed paperwork; however, this paperwork was not provided to me (the parent). This was a service they would not be charging otherwise had they provided it on the date of the exam; they advised the burden was on me to state the form was needed at that time. No additional services like further physical exam examination was needed, just a simple checkbox form stating that my children wear glasses and were screened by a physician with the physician's signature.They were able to receive co-payments from me for the exam and material fee, billed both the primary and secondary vision insurances for my children, and I also bought glasses for one of my children there. They were more than compensated for me to receive a form that they would have inevitably given to me for no charge only 2 days earlier. That is ridiculous and poor customer services. Their policy is an excuse to get money. That is terrible business practice and creates unnecessary hardship for people.
-
June 2023 by Nichole Baker
Staff is nice and friendly but I felt like they could have done more to assist me in purchasing my glasses. They don't offer any help or discounts specifically when you paying out of pocket. I will be taking mines and my daughters business elsewhere.
-
May 2023 by xtal waczkowski
few days ago was my first time visiting this place and i honestly loved it. i was in and out with a full exam and order of glasses. the staff was great, dr.gardner was also great and everyone kept me informed and engaged every step of the process. i would recommend for sure, it was a pleasant experience.
-
January 2023 by Keshia Gilliam
By far this was my best experience with an eye exam. Dr. Garner was very courteous and explained everything as she did it. The staff was pleasant and the environment was warm. I will definitely be going back.
-
January 2023 by Brianna Parham
Everyone there is so nice and patient. Will continue to use them for years to come. Best customer service I have experienced in a long time. I went for my daughters whose 6yrs old. I may even switch mine over too.
-
January 2023 by Jason R.
I had lasik surgery over a decade ago and recently my distance vision is a little blurred. I found this office through my insurance, close to home. I made an appt online, received confirmation quickly. Upon arrival, I was greeted and checked in. The wait wasn't too bad. Staff was friendly. Dr. Gardner was professional, thorough, and knowledgeable. After the exam, I picked out some frames and sat with the tech, Derrick I think, to finalize my purchase (he was very helpful and funny). I was pleased with the experience and will return for my next eye exam.
-
January 2023 by Joveta Watson
I was in and out in no time. I love Dr. Gardener, she is always, sweet, and pleasant. The office was very clean. Staff is very polite, especially Robert. Robert was awesome. He was very patient with me. He had to teach me how to put in, and take out contacts with these long nails of mine. I would rate them a 10, if I could. I’m a customer for life! ?
-
January 2023 by Derrick Rgrs
For someone who never had to wear glasses his whole life I was dreading this visit. However the employees are so helpful and descriptive when it comes to the eye exams. They made my experience one to remember. I really liked the way they walk you through each detail of the exam. You don't realize what you're missing when your eyes start to age. As soon as I went through the exam I felt confident that I wanted reading glasses. I didn't like that I had to choose my new frames so fast but I still think that I made a good decision. Great job being professional!
