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March 2024 by Lay Low
I love the food but the customer service from some of the staff isn’t good. Playing explicit music while customers are in the restaurant, talking on the phone or listening to music with both air pods in while a customer is trying to fix a problem or ask a question or making an order and the customer has to repeat the order or texting while taking an order. If you don’t know how to talk while chewing gum You need to take it out until you are finished with the customer. Using inappropriate language with their coworkers or friends while customers are in the restaurant. And never can reach a manager when a problem develops.
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March 2024 by Fancy Joker
They answered the phone on a Friday night and let me know that they had the cauliflower wings which was awesome because I had already been to 1 that refused to answer there phone and I called Hudson and they stated they didn’t carry them there. So after calling the place the guys here were very friendly and helpful. Thanks ?
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January 2024 by Tamara Barrington
Customer Service is TERRIBLE!!! I had an issue with my order and I ask the speak with a manager. There were three young men working the front counter and told me the manager; Norman was not in. They had to text him and the response I was given was ‘There is nothing he can do about that’. Manager who doesn’t take the time out to hear a customer’s complaint.
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January 2024 by Sherod Winfrey
Worst Philly I’ve ever tasted IN MY LIFE!!! Limited drinks and Fries rice was actually decent. Overall 2 out of 10
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December 2023 by Siera Shepherd
WnB is awful at communication. I will not be ordering from them for a long time! I ordered sweet potato fries with my 6 wings. But instead of calling to let me know they had no more, they just allowed the doordasher to bring my food to me with no fries. So I called and asked where my fries were, they told me they did not have anymore. It would have been nice to get a call before they closed at 7:30pm!!!
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December 2023 by Derek Lipscomb
Just left this location. Not returning! I couldn't understand the young lady, Payton, since she wouldn't speak up. I wasn't greeted when i came in. She never stood up when taking my order. I had to ask her to repeat herself several times. I'm not asking for treatment as if I'm the only one in the store, BUT I WAS!!
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November 2023 by Amber Smith
I gave this place 3 stars bc the food just had a weird taste. I got the angus cheesesteak & fries. I ordered online and it was done in a decent time.
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November 2023 by HendoXtendo
Showed up at 8:35, no one at the counter and the guy in the back didnt even acknowledge me. Finally 5 min later a girl comes in and says they are closed although the door says 9 and the open sign is still on.
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November 2023 by UglyMoney Lex
Will never come back. It took 40 minutes for my food to be prepared. I only ordered 6 wings. There is also no
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November 2023 by Norman
A few days ago, in the evening, we received a complaint from Crystal Renee and was quite flustered. First and foremost, I would like to apologize. Under no circumstances should the staff have shown that attitude towards you. We terminated that employee on that day. We will ensure that such incidents do not happen again. I extend my sincere apologies once more.
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October 2023 by Crystal Renèe Creative
BEWARE: I was given bloody chicken. Took the wings back to the store & asked the manger for a refund & the teen on the register, with the stale braids, busted out laughing as she was taking someone’s order. She thought it was hilarious. She then proceeded to bring another gen z, precious looking, line backer built girl to the front. Both starring at me looking crazy as the manager, who was kind yet barely understood English, allowed them to be passive aggressive. Then as I leave, I hear them talking about me. I’ve never been treated with such disrespect. I’ll be reporting them to the health department & the city for bad business.
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October 2023 by Terri Jones
When ordering two different types of wings they should but it into two different containers when called to complains there’s was not even a manager on duty terrible
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October 2023 by williamatl22
I ordered a Philly steak , and I have to say it was a terrible experience. The bread was rock hard, and the steak tasted rancid.
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October 2023 by Tiffany Russell
These ppl are ridiculously unprofessional. After I ask for a manager the Kid working the cash register opened the kitchen door and it looked a mess back there. DON'T EAT HERE!! <<<<Your Sign!
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October 2023 by Rhonda Jackson
We placed a take out order. Two 6piece combos. I placed the order on line. When my boyfriend picked it up, he returned home. We noticed we had wings and drinks but no fries. He went back to ask about why our combos did not come with fries. The girl who worked there had her back turned to him and was on her phone, she told him without even turning around we didn't order fries. This lead to a verbal back and forth between them. My concern here is the customer service. When I ordered the combos their menu said it comes with fries and a drink. We are not from here and I wasn't under the impression that if I ordered a combo I needed to add each item separately to make the combo, if that's the case. The wings were decent but the customer service was horrible ?.
