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March 2024 by Neal Gaines
Michael was very friendly and helpful. His knowledge of the products was evident. He explained things so that I could understand. I never felt any pressure to deviate from what I wanted to purchase.
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February 2024 by Clair Jordan
The staff is very knowledgeable.Now, I will see how the coverage is compared to verizon.
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January 2024 by Thomas Christian
The young man working on jan 3 was extremely Narcissistic an rude ,He even rolled his eyes an stated it doesn’t work that way (moving on) Toccoa AT&T store was twice more professional an helpful,well worth the small drive….
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November 2023 by Tracy Campbell Morrison
I had been a Verizon customer for 25+ years. I wanted a change in carriers. Mainly because several friends have gotten a better signal/service in the same area with AT&T than those of us in the same area with Verizon. I was fortunate to visit the Hartwell, GA AT&T store today and even more fortunate to have Kyle’s assistance. I had an absolutely wonderful experience. Kyle was very knowledgeable, professional, and helpful. He took the time to answer all of my questions, in a very efficient manner. I decided immediately to switch to AT&T, and also wanted to get a new phone. Kyle made me feel very comfortable with all of this. I love my new phone, and really love that I will be saving almost $100 per month, from what I’ve been paying! He even got me a nice discount (for being a nurse); something I wouldn’t have even known about. Kyle is an asset to this store. I’ll plan to drive from Anderson to Hartwell again to visit this store in the future.
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November 2023 by Jaclyn Thomson
I went to at&t yesterday November 3rd, 2023 because I locked myself out of my phone. I did not remember my pin. They could not do much at the store but they did give me a number to Samsung to call for them to reset. I was little concern because I didnt know what the number would of done to get access to my phone but I trusted the fact that the number the guy gave will be the answer to open my phone. Thank you so much for your help yesterday!!
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November 2023 by Justin Trioxin
Staff was Super friendly, eager to help me switch from T-Mobile and Katy is super nice and a great help!!
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August 2023 by Joshua Terenzini
Marquavian is the man! Fixed my phone quickly. Thank you, sir!
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July 2023 by tina jones
Upgraded the college kid’s phone, the data transfer took longer than anticipated. Mike was kind enough to stay late to make sure everything worked properly. They were pretty busy and he was patient and attentive to everyone.
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June 2023 by Kenneth Dowell
Very helpful and friendly today. Very hard to find any kind of business with this kind of employee's any more.
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April 2023 by Ron Isbell
I had a great experience at my AT&TStore in Hartwell GA. Really good service and professional help!
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March 2023 by Barbara Moncrief
The Crew at the Hartwell Georgia store is beyond amazing! Very fast, professional and friendly!
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March 2023 by Jessica Cox
I stopped in today to get my phone checked out , no wait time at all super friendly staff & very helpful staff . Ms. Martinez helped me with everything I needed today 10/10 recommend her !! Thanks for your help today! Will be back!
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March 2023 by Susan Irvin
It was a pleasure to meet Mike. He was very helpful, friendly, and patient; while helping us with our phone problems.
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February 2023 by Betty Williamson
I’m not sure what is going on with this location. There’s all new people and they’re NOT helpful or friendly. I went in to see about possibly upgrading and adding my daughter a new line. No one was in the store. Finally a girl who said she was the manager (I use that term loosely), she said her name was Alexia came out and I told her I needed to go over my plan and possibly add a phone. She literally worked out the costs by hand on paper. They used to have a way that they did it and would print out so I could see the breakdown. I couldn’t understand any of the gibberish that she had come up with. When I asked for Nicole or Trish she rolled her eyes. When I said that I just wanted to keep it the same she said that the phone I wanted wasn’t in and suggested that I go to the athens or Anderson corporate store. That’s an hour away. I don’t know what happened in the last year but I’m not the only one who feels this way and against my better judgment I went anyway even after hearing about how downhill it’s went. I went to Anderson and saw Tiffany (a familiar face!). Not only did she upgrade my number but she got me set up on a business plan and I was able to save money by adding my granddaughter and grandson a new phone! Save yourself the hassle and stress and just go to Anderson! Most of the old staff are there except Jennifer and Nicole and they don’t try to pressure you and are very friendly! If anyone from AT&T actually reads this- you need to get better help for this store or just close it down completely. You would be wise to reach out to the old staff for pointers on how to treat customers. This is the worst I have ever been treated.
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February 2023 by Blazer Blaze
Editing previous review. AVOID this store at all costs! This store isn’t what it used to be. Asked the girl for Jackie M. She told me she was no longer there and offered to assist. All she tried to do was get me to add a new line- I kept saying no. I got my bill and a new line had been added! When I went back the guy there told me that Jackie was still working there and said he couldn’t do anything and I would have to call 611 to cancel a line that I didn’t add in the first place! I went to athens and they canceled the line and was able to credit my account.Excellent customer service and they truly care about saving you money ! I went in because my phone was messing up and Jackie M asked how long it’s been since I had my plan looked at. I admitted it had been at least a year. She did a plan audit for me and cut my bill by $50 a month just from upgrading my phone and adding an extra line. Now I’ve got unlimited everything & double hotspot. Who knew you could have 2 numbers on one phone?! If you’re looking for excellent service go see the folks at AT&T in Hartwell!
