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July 2025 by Kendyl Rager
I rarely leave reviews, but I felt compelled after my awful experience at Cricket Mobile. I was “helped” by an employee named Victoria, who clearly has no understanding of what good customer service looks like. From the moment I walked in, she was rude, dismissive, and acted like I was a bother just for asking questions about my account.
She spoke to me with an attitude, rolled her eyes more than once, and made no effort to actually help with the issue I came in for. Instead of offering solutions, she gave me short, sarcastic answers and seemed more interested in ending the conversation than resolving anything.
If this is the kind of person Cricket chooses to represent their company, that says a lot. I walked out more frustrated than when I walked in. Management seriously needs to retrain or rethink who they have working the front line. I will not be returning to that location.now I will be forced to call into the customer service phone line instead of the convenience of walking into a store and having a face to face conversation.
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January 2025 by Kevin Brookins
The place is pitiful. Will be changing my service as soon as this pay period is over. Employees that I’ve seen are clueless about customer service.
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September 2024 by Raising Mayfield’s
Horrible rude people that work here!
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June 2024 by Leandra Brown
Brianna O’shields and Victoria Bratcher are very rude and disrespectful. They should not be in customer service work if they cannot talk to people with respect. I have reported them to corporate
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March 2024 by Chad
I use Cricket wireless. I get the government assistance I'm on disability. So what it is I have the $60 plan it's everything unlimited but I pay $30 and if you get the money taken from your account they take 5 dollars off. I like Cricket I never really have any issues. I wish they had a bigger choice of phones.
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January 2024 by Dylan Benefield
I absolutely loved my experience in this store. I needed to switch from T-Mobile to any other service. I went to the T-Mobile store, and they told me they couldn't do anything in store, I had to call a number. The next day I went to this store and literally no issues at all. Such a smooth transition process. Talk to Victoria, she was super kind and helped me get my serice switched in literally 10 minutes. Thanks for the help!
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January 2024 by Benefield Gaming
I absolutely loved my experience in this store. I needed to switch from T-Mobile to any other service. I went to the T-Mobile store, and they told me they couldn't do anything in store, I had to call a number. The next day I went to this store and literally no issues at all. Such a smooth transition process. Talk to Victoria, she was super kind and helped me get my serice switched in literally 10 minutes. Thanks for the help!
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January 2024 by Haley Piperakis
I switched to Cricket about 10 months ago. Love the staff and the ease of service
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August 2023 by Faye Yates
VICTORIA IS AWESOME
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August 2023 by Mark Jones
Go see Victoria
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April 2023 by manny_moya_bklyn
I bought a new phone Samsung galaxy a53 and I can't get 4k videos on YouTube. I contacted the manager Andrew and he told me that my phone is not 4k. The phone is a new model. He lied to me about this issue. I will lose alot money ? ? Do not buy anything from this store.
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March 2023 by Carole Schroll
Just brought a friend to open an account.
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March 2023 by Joshua Liles
I've been with cricket for years and have never experienced customer service as good as this. Kelsey is the person to see. Very knowledgeable, with tons of information. Thanks for everything. This will be my number one location to visit.
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March 2023 by Sherri Russum
Very Helpful, changed my phone from Verizon to Cricket in ten minutes didn't charge me a fee for it like Verizon did. My phone has full bars most of the time
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December 2022 by Reondrick Rucker
Kelsey is always very patient and kind with me! 10/10 highly recommend
